Does American Express require any extra coding to work in BC?

last week, we took our client online with their shop and have experienced our first issue with the Registration Buy form. The client received a call from a customer that our form would not take American Express as a card. I checked the form and yes, Amex is listed as a card option. (I did not change that). I did not change the script at the bottom of the page either. The client is using Authorize.net (US only) as the gateway.
Any thoughts? Anybody? Beuller?
www.shoplechameau.com is the site.
Thanks
Chuck

Thanks Liam,
In the interim, we were informed that the site rejected a VISA as well, the client was able to provide an error message and we have narrowed it down to an Authorize.net issue. My boss has submitted a case to BC, but I think he will get the same answer I gave him (and that you have confirmed). Just in case, here is a screen cap of the error message.
I have the client checking their information and looking into an issue I discovered on another site. Here is the gist of it from Authorize.net:
The confusion has to do with the two options, Transaction Server (Live or Test) and Transaction Mode (Live or Test).
From the Authorize.net developer site:
Quote
If you are posting your transaction requests to the gateway URLs https://test.authorize.net/gateway/transact.dll or https://certification.authorize.net/gateway/transact.dll and you are using an account given to you by an Authorize.Net Reseller or from Authorize.Net Sales, you may encounter this error. The gateway URLs mentioned above only work with specific test accounts, available upon request by completing the form at http://developer.authorize.net/testaccount/
Try posting your transaction request to https://secure.authorize.net/gateway/transact.dll instead. If you need to submit a test transaction, you may do so by setting the field x_test_request to "TRUE". You may then remove x_test_request or set it to "FALSE" when you have completed your testing.
Since we can only access the type of server (regular or test) and not the Mode on BC, I am at a standstill.
But thanks anyhow,
Chuck

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0
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