Does any one know if the 15% refund rumor is true?

I have had my 27" iMac for about 2 months. of that time it has only been working for 2 weeks. After installing the 2nd display firmware update the machine died would not come back on from sleep and some times would not turn on at all.
It has been and had the logic board, led back-light driver board replaced and now is getting something else replaced. Apple refuse to replace the machine.
What I want to know is if any one can confirm the rumors that apple is giving up to 15% refund to people with issues with the 27" iMac.
I'm not angry it has issues that happens with new hardware. its the fact that i have been mucked around, been told by the service agent to install the OS myself after being told to bring it in for repair, having to take several hrs of work and drive several Kms to take it in for repair.
please can you let me know. i am supposed to be getting the machine back tomorrow and i would like to be able to talk to my retailer about it when i call them.
thanks Alex

There are no Kiwi brick & mortar Apple Stores, so he must have a 3rd party retailer.
So I would report to Apple, Inc that the local Apple Authorized Techs have returned your repaired iMac without a Mac OS X installation!
Gizmodo appears to be the source of the story and they report this update;
UPDATE: According to an Apple customer support discussion with one of our readers, the 15% bonus refund is officially for "tax and shipping"—it's a flat base rate to cover your return no matter the area you are in. So if you have an 8% sales tax, you may only be pocketing 7% (and even less after shipping if you don't have an Apple Store near). Obviously this offer ranges from small bonus to adequate refund, depending on your circumstance, but returning an iMac is far from a money making venture.
Dah•veed

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