Does anyone at Adobe ever answer the phone?

I replacd a computer and went through the deactivation process.  However, when I reactivated Adobe CS4 on the new computer, it said that I hadn't deactivated!! (I already have it installed on a laptop and was trying to replace my desktop).
I've spent over 4 hours on hold waiting to speak to a live person at Adobe and get NO ANSWER.  OPening tech support cases through the webbased support result in them saying, "Call the activation number" even though I've told them I've waiting over 4 hours on hold.
This is the absolute worst support I've ever seen from a company.  It amazes me that people continue to buy Adobe's products given the pathetic support.
Is anyone at adobe awake and able to assist with this problem?

No, apparently no one at Adobe answers the telephone and they have outsourced their customer service to another company so they don't even do that anymore - which also makes it very convenient to blame someone else for these problems...

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