Does anyone at Adobe ever answer the phone?
I replacd a computer and went through the deactivation process. However, when I reactivated Adobe CS4 on the new computer, it said that I hadn't deactivated!! (I already have it installed on a laptop and was trying to replace my desktop).
I've spent over 4 hours on hold waiting to speak to a live person at Adobe and get NO ANSWER. OPening tech support cases through the webbased support result in them saying, "Call the activation number" even though I've told them I've waiting over 4 hours on hold.
This is the absolute worst support I've ever seen from a company. It amazes me that people continue to buy Adobe's products given the pathetic support.
Is anyone at adobe awake and able to assist with this problem?
No, apparently no one at Adobe answers the telephone and they have outsourced their customer service to another company so they don't even do that anymore - which also makes it very convenient to blame someone else for these problems...
Similar Messages
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Does anyone from Adobe ever come here?
With the number of posts with ZERO replies here, it seems
pretty obvious that no one from Adobe ever comes to this forum.
Which is something very wrong, considering it's such an expensive
piece of software (my company payed $7500 for our FMIS 3 license).
I don't see this problem with smaller companies, such as Wowza,
where you feel the devs are actually reading and answering peoples
questions.
Seriously, it wouldn't take much effort for a company big as
Adobe, to put a specialist to answer a few questions now and
then.I have lots of questions, and I just placed one on another
thread.
But this is not about me. It's about everyone posting
questions here and having almost no replies from any experts on the
matter. A lot of these questions seem like very legitimate doubts,
which I'm sure a lots of people would like to see an answer to, and
which I'm also sure, an Adobe developer would be able to answer in
less then 30 seconds. -
My iPhone 4s was stolen this weekend and I did the Remote Lock. What exactly does that do? Also, if i do the Remote Wipe will that erase all of my data and impede anyone from ever using the phone?
The remote lock locks the iphone with a passcode that you set. By remote wiping the device it will simply restore it and clear it of all its data, but by doing this it will prevent you tracking it and communicating with it (e.g. remote locking it) in the future
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Does anyone have more information on the virus disguised as adobe flashplayer
Does anyone have more information on the virus disguised as adobe flashplayer that was released last Thursday 5 Apr 12. Can you simply use time machine to reload the entire system from backup to make sure you don't have the virus.
On ninemsn TECH news: It's called flashback trojan
The computer security industry buzzed Thursday with warnings that more than a half-million Macintosh computers may have been infected with a virus targeting Apple machines.
Flashback Trojan malware tailored to slip past "Mac" defenses is a variation on viruses typically aimed at personal computers (PCs) powered by Microsoft's Windows operating systems.
The infections, spotted "in the wild" by Finland-based computer security firm F-Secure and then quantified by Russian anti-virus program vendor Dr. Web, come as hackers increasingly take aim at Apple computers.
"All the stuff the bad guys have learned for doing attacks in the PC world is now starting to transition to the Mac world," McAfee Labs director of threat intelligence Dave Marcus told AFP.
"Mac has said for a long time that they are not vulnerable to PC malware, which is true; they are vulnerable to Mac malware."
Dr. Web determined that more than 600,000 Mac computers may be infected with Flashback, which is designed to let hackers steal potentially valuable information such as passwords or financial account numbers.
Hackers trick Mac users into downloading the virus by disguising it as an update to Adobe Flash video viewing software.
Apple has long boasted that Windows machines are more prone to hacking than Macs.
Computer security specialists contend that the reason for the disparity was that since most of the world's computers were powered by Windows, hackers focused on systems that promised the most prey.
As the popularity of Macs has soared, so has the allure of hacking Apple operating systems, according to Marcus.
"There has been a significant increase in Mac malware in the last several quarters, so what we've seen with the Flashback Trojan isn't particularly surprising," Marcus said.
"Cybercriminals will attack any operating system with valuable information, and as the popularity of Macs increase, so will attacks on the Mac platform."
Computer users, no matter their operating systems of choice, need to protect machines with tactics including up-to-date anti-virus programs and avoiding risky habits such as opening files or clicking links from unknown sources. -
I am trying to update my iphone 3GS software but itunes just says that this is the current version of itunes, it does not see the phone update - anyone know how to get the phone updated?
Mike
I have done that and it is through pressing that update, which tells me that there is anew version of iphone software, that the prompt comes telling me that this is the current itunes? -
Does Anyone Knows How To Disable The "Check For Updates" Option in Adobe Edge Code and Reflow?
Does Anyone Knows How To Disable The "Check For Updates" Option in Adobe Edge Code and Reflow?
Thanks in AdvanceI don't think there is a way for Edge Code. I'm not sure about Reflow.
Why don't you just upgrade? That will stop the notifications.
Randy -
I bought a new IPad on Mrarch 29 in Atlanta, the following week when In Jacksonville, Florida owner to the St. Thomas store ther and request an exchange, the battery was never charged at 100%, and it was not lasting more than 6 hours. They exchanged the IPad . Last Friday I traveled back to Europe, and the iPad was lost, or stolen. I'm not sure if it was taken from my carry over or it dropped from the exterior pocket, that I found open. I do not have the serial number of the one that was given to me in Florida. I did try calling the store, but When requesting to talk to an specialist, no body answers the phone. what can I do to find the serial number?
YoldsThese links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Cheers, Tom -
With he new Android 4.4 Kitkat update I can't even figure out how to answer the phone when someone calls. I have to wait and call them back. Is there any kind of instructions out there that tells us how to use the new OS? thanks
In Kitkat you have to click and drag to the right when you see the "pulsing" dotted circle. Then a green (or red) dot will show up. Drag to the green dot and release.
I had the same problem the first two phone calls, until I figured it out. Would be nice if they had warned us beforehand. -
I recently changed my apple ID but my previous apple ID is associated with my icloud account. I'm setting up my new iphone 6 and cannot complete the set up until I can sync my icloud account. Does anyone know how to change the icloud id?
Do the following:
Make sure you are signed into iMessage and FaceTime with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iPhone and enter your current password when prompted (even though it prompts you for the password for your old ID). Then go to Settings>iCloud, tap Sign Out and choose Delete from My iPhone when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your phone). -
Does anyone know how to invert the selection of thumbnails in Reader / Acrobat?
Please help me,
Does anyone know how to invert the selection of thumbnails in Reader / Acrobat?Hello,
Could you please suggest the Acrobat/ Reader version at your end? Please check if this article helps - Adobe Acrobat X Standard * Rearranging pages in a PDF
It's for Acrobat standard but the steps are same
~Deepak -
I just installed ios7 on my iPhone 4s. It seems to be working fine but all of the apps I had previously installed are gone. They show up in my app store as purchased, but the shortcuts are gone. Does anyone know how to get the shortcuts back? Thanks!
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How do I reach an Adobe salesperson on the phone? Before I turn this company in to my States Attorney for the way they handle cancellations and make customers go round and round.
Sorry to hear it didn't go well.
Adobe Creative Cloud, desktop, and consumer products:
800-585-0774
Monday–Friday
5am–7pm (Pacific Time)
If you are put on hold and you are given a callback option, take it.
It's not that they don't want to talk to you, but even the two people ahead of you can take up an hour.
Gene
Disclaimer: I am a volunteer, and MVP that does get some perks for helping out in the fforums, but I am not a employee of Adobe. -
Porting an InDesign Plugin from InDesign CC to InDesign CC 2014 the plugin complies successfully with the InDesign CC 2014 SDK but at run time presents this error and is disabled. Does anyone know what might be the issue?
Run TimeError Message Presented when InDesign CC 2014 runs:
Adobe InDesign cannot load the FastFractions.InDesignPlugin plug-in. The FastFractions.InDesignPlugin plug-in requires the 9.0 version of InDesign. Please contact the vendor to get a compatible version of FastFractions.InDesignPlugin.
Show this alert again?As already told this means that the plugin has not been ported correctly. Some part of it for ex InDesign libraries or frameworks are being referenced from the CC sdk instead of the CC2014 sdk. To troubleshoot it i would advise you to rename the folder containing the CC sdk on your machine and then compile the project, it will fail to compile and you will get to know straightaway what aspects of the ported project are still accessing the old sdk. Fix the errors and your plugin will load fine.
Thanks,
Manan -
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http://web.archive.org/web/20090223143955/http://kb.adobe.com/selfservice/viewContent.do?e xternalId=kb404440&sliceId=1
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