Does anyone at BT care about its customers?

Hopefully someone from BT reads this forum because they don't seem able to read any e-mails sent to them. I reported a phone line fault on weds 10 Nov. Had Broadband but no phone. Reported a line fault on Weds 10 Nov.
07.00 Thurs 11 Nov received e-mail from BT ...line problem fixed. Was it? Well my phone still wasn't working
Went through all the online checks...all was ok on BT line...BT conclusion......my equipment was not working
Bought new phone that day......came home.....plugged it in......GUESS WHAT BT.......no difference
Reported the same fault again.....thurs evening...Have heard nothing from them since except from fault tracking.....says its ongoing.
How can it be ongoing? You have said that it was fixed!!!!!!!
I'm well prepared to air this in public with BT. I have bought a new phone because you said my line was fixed. Your web site said my equipment was faulty. Since telling me my line was fixed I have also had to use my mobile phone in the evenings and this weekend.
So will you repay me for my mobile phone use and a new phone?...somehow I doubt it. Having recently tied me into a new 18 month contract for BT Infinity I'm paying as always. Why can't you deliver?
As always when my next bill arrives you will want paying on time ( which I have always done). Shame on you for not delivering service on time.
Reading this forum it seems other people have had the same problem.
Maybe someone with nuts from BT will give me (and others here) an e-mail address so that this type of problem can be resolved faster than it is at the moment. Of course we are only your customers who pay the bills. Think about it BT!!!
I would ask for someone's contaqct details at BT that can take action to resolve this. But my BT line doesn't work and to call you would cost me on my mobile. I would only get through to your call centre in India anyway. Sorry BT but my understanding of Indian/English isn't that good nor is your call centre in India.
THIS MESSAGE IS INTENDED ONLY FOR SOMEONE FROM BRITISH TELECOM. Please do not make this a discussion thread.
Thank you

Hi Scoobz,
Thanks for the post and welcome to the forum. I am sorry that your phone line is still down. I can help you with this.
Please drop me an email to the email address in my profile (click on my name, you will find the email address under “about me” section. Include your BT account details and the link to this thread.
Once I receive your details I will find out what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Does Verizon Wireless really care about its customers?

I tried to purchase online the free Ellipsis tablet on Black Friday with the 2 year agreement. The website directed me through the process and then told me I had to change my current plan. I didn't want to change my plan. So I backed out of the process to think about it. But after talking to some Verizon agents, I find out that I didn't have to change my plan. Their website, in essence, lied to me by telling me I had to change it and directing me to the new plans page. Now, they will not honor the contract I tried to initiate Friday night. I tried talking to customer service about it and every agent I talked to was polite but they said there was nothing they could do. The last one I talked to took my complaint to his supervisor. She was willing to knock an extra $50 dollars off the current $150 sale price but she was not willing to revert back to finish the contract that the website told me I couldn't have without changing my plan.
As a result of that, I have cancelled my hotspot and have no intention of ever buying another phone or accessory from Verizon Wireless. I have been a long term customer and I really didn't want it to come to this.

EvanO,
I appreciate your response but I have talked on the phone with Customer
Support numerous times and neither they or I am willing to budge so
there is no solution that I can see. As I explained to them, they will
lose far more than the cost of the tablet by me leaving, but that
doesn't matter to them. I was informed (after Black Friday, of course)
that I didn't need to change my plan to get the deal on the Ellipsis 7.
But, the website told me I did need to change it. No one I talked to in
Customer support disputed that either. In fact, it was a customer rep
that informed me that I did not need to change plans and should have
been able to get the tablet as a stand alone contract. The website,
however, did not make that clear to me nor available to me. When I
confronted customer support about it, all I get is a bunch of apologies
and 50 dollars off the tablet if I want to buy it. I tried as nicely as
I could to tell them that I wanted the tablet at the Black Friday price
because /I tried to get it on Black Friday/ and the website said I had
to change plans, when in fact I didn't. In my mind, that is false
advertising and worthy of a report to the Better Business Bureau, which
I thought about but decided its not worth the hassle. I tried
explaining this whole situation to customer support three different
times (you are number 4), and they feel it is more important to lose my
business (which is more than the cost of that tablet every month) than
to find a way to complete a contract that I tried to initiate on the
appropriate day.
I have cancelled my hotspot already, two phones that are eligible for
upgrade (but that ain't happening!!), and a third one that will be
contract complete in 3 or four months. When that one is done, I will be
completely closing out my business with Verizon Wireless. VZW isn't the
only game in town. I hate the thought of leaving but I refuse to just
sit back and do nothing.
All of this has shown me how important long time (10+ years) loyalty
pays off and how much we customers really don't matter to VZW.
If you can talk someone into changing their mind, great, let me know. I
am not budging on this, and for all the run around and neglect I have
gotten over the past couple weeks all I have been offered is a truck
load of "I'm sorry this happened!" and $50 dollars off. I believe the
representatives I have been in contact with have been truly apologetic,
but the corporation isn't. And I am not going to bow at its feet. The
ball is in their court. They feel it is more important to lose $300 or
more per month in my bill than to complete the contract I tried to
initiate on Black Friday (for a $250 tablet). So be it. If they want my
business, they know what they can do to keep it.
Thank you for your time.

Verizon doesn't care about its customers

I have been a customer of Verizons for a long time they used to be the best in customer service and meeting a persons needs, but this has gone away. They no longer care about there customers they only care about making more money off of us. My bill is currently around $250 per month I have 5 cell phones and 1 home phone connect on 1 plan, and I just added another line which they had me create a new account because I can only have 5 cell phones on 1 plan They said if I added more lines I would loose my unlimited data on 1 of my lines and my plan would increase as well. Nice way to gouge your longtime customers
my plan had
2500 nation wide family plan with unlimited texting
1 home phone connect for my house phone
2 smart phones
2 basic phones
1 basic phone with texting blocked due to being my mother inlaws phone
the end of February I called verizon about adding another line they said the best thing to do was take the basic phone off with no texting off of that plan and put it on its own plan and add the new line to the existing plan so I have the unlimited texting With these phones. So I said that sounds good and they did that I also asked the rep to make sure the phone that had no texting was still blocked. She said it was taken care of. I thought we were all good but I had a feeling it wouldn't be that easy because there's always a issue if you change something with verizon and this is there chance to stick it to you. The rep assure me my bill would be under $300 for both plans.
I Received my bill with them after this it was close to $1000 for adding a line and giving them more business. Wow great way to treat your loyal customers.
I Went to look at things on my Verizon account but I couldn't due to the rep who worked on my account messed my accounts up terribly I found out later
I called and asked to speak to a manager knowing that a regular rep wouldn't be able to handle this and I didn't want to explain this twice
The rep her name Tina said we had a royal mess here on the way things were set u. The way the rep set the accounts up couldn't be done so I had to put the phone line that had no texting back on the original plan and move the new line to its own plan then swap equipment then change both those phone numbers but tIna said she couldn't swap the numbers or she would have to charge me $30 per line to do this. She said I would have to do it on my verizon which I later did but came to find out that the rep who set the accounts up deleted the my verizon accounts so I had to call verizon again to change the numbers in which they waived the fee at that time due to not being able to get onto my verizon. Tina had to to put in several. Hundreds of dollars worth of credits due to the rep changing my accounts to every plan being on its own plan and several hundreds of dollars of text charges and me having to explain things in great detail, and having to let her know how things should have been done rather than how it was done. By the end Tina said she would give me a call on friday at 1 pm and I was talking to her on Tuesday. I even asked her if this was her just making a false promise here or if she was going to call me she said she guaranteed a call which I knew wouldn't happen and never did happen since there isn't any accountability for what there reps say. That day I asked Tina if I can record my calls with verizon she said no it was against the law but they could record it.the credits she said she put thru never were taken care of which I found out the following week because verizon called me threading to shut off my service if I didn't make a payment since I owed them so much.thankfully I wrote down all of the credits that were supposed to be put thru so the rep could put them thru at that time and I paid my balance and they assured me there wouldn't be any more issues.
then Monday April 28th comes along and I have no service due to verizon shutting off my services due to getting another bill for close to $1000
so I call verizon and ask for a manager again go thru the whole scenario and they say say I am paying for extra text charges and going over my 2500 minutes and they tell me I don't have my friends and family set up in which the original rep messed those up when they moved my accounts around. In the meantime my wife is unable to use her phone to call me so she calls verizon and verizon forces her to make a $500 payment or she won't be able to use her phone.
according to this rep I spoke to here on April 28th everything supposed to be taken care of but we will see . I ask how this can be taken up the later and they say you can talk to us
verizon says they want your business and they are the best out there then how could this confusing scenario happen.
I Have spent major hours dealing with this confusing scenario of me having to fight to get my credits I deserve and the stress this has caused my family
where is my compensation
I urge the upper management of verizon to look at how they treat there customers from there own reps not doing as they say they can
I hope your not confused a I am here

I am also a customer of many years. Recently I upgraded my phone, and service on my line. I did not need to, but the information I was given was all a LIE to get me out of my unlimited plan. I was told in order to upgrade I needed to switch to the 6gb max plan that included mobile hotspot at no additional cost. I asked repeatedly if it was no additional cost and for how long. I was told as long as I had the plan. I was then placed on hold for 15+ min where I hung up. I received a satisfaction survey call and let them know I was displeased with being put on hold when I'm trying to spend money. I then received a call from the original customer survice rep, where I asked again about the hotspot. I was then reassured that it was included, and finalized my order. The next day I received a call back on my survey and was reassured again that hotspot was included. I get my phone 3 days later, activate it, and it's not included. I WAS LIED TO... not once, but several times. When I called back they have no information stating that I was told that. Not only was I lied to, but now I'm being screwed with. I think it's time for verizon to go.

Why does the Apple company not care about its customers enough to repay them for lost music that is the company's fault?

I recently updated my iPod touch software and I have been a happy apple user for years but today I updated and my back-up file was corrupted by the end of the process making me lose all of my music and apps. I know that the apps are easy to get back but I have spent $100s if not $1000s of dollars on music in the iTunes Store and now there is no way for me to get ANY of my music back other than what I have locally on this computer. Does anyone know anyway I could get my music back or will Apple give me any credit for all of my music that I purchased? This is very frustrating and now I don't have any music. Thanks Apple.

If you are in the U.S., then you can get the music back, just like apps.
It is your responsibility to backup your music and to make sure that backup is good. How is it that you have come to believe that your failed backup is Apples fault?

Verizon does not care about its customers

I have had verizon fios for quite a while now, the service itself is great but... I am a litle tired of the hackers, not sure if they are outside hackes or if this is an inside job....
ovh.net is constanly in my logs
94.23.4.33
94.23.42.81
and after I blocked these address' they moved to canada
192.99.193.56.
I changed the ip on my computer every couple of days or so, but within 15 to 20 min my logs start to fill. I contacted the FCC and complained to my state, I get a call back from the great folks at verizon, but I end up with tech advising me that it is impossitble to hack into my computer, and maybe I have malware and I need to purchase their antivirus. I have found numerous articles about how to hack the verizon router, and a friend of mine has proved that they work. Folks I would suggest if you have the knowledge or a friend that does make a passive internet tap, and sit back and watch the traffic that comes through. After doing this I was no longer stunned when my logs would suddenly reset by themselves.

It is best to do the factory reset before downloading the update, because some of the apps that you have downloaded may conflict with the update. If you are having troubles with the new update I suggest you backup your applications, and then complete a factory reset.
The applications that come preinstalled on your device that you mentioned have no affect on your phone or its battery life, unless you have clicked and installed them to your device.
MasterResett: Allows to reset device back to factory settings.
Factory Reset option 1
From the main screen, touch menu tab
Touch Settings
Touch Privacy
Touch Factory Data reset
Touch Reset Phone
Warning: This will erase all data from your phone, including:
Your Google account
System and application data and settings
Downloaded Applications
It will not erase: Current System software and bundled applications; SD Card files, such as music or Photos

Does Nokia care about its customers..seems like no...

i posted my sentiments on a number of the posts on Nokia website...and immediately got a warning email saying that Nokia read all the messages and there is no need to post my message on many posts....
Well a month later....here is me thinking that if NOKIA does read the post why hasn't NOKIA DONE ANYTHING ABOUT IT......
Well read this.....go back to making paper cos making phones you WERE good at...but your customer service stinks....there are 400 avg views on this topic which means that if you would just fix 400 phones then the problem would be gone..chances of me ever buying a Nokia product ever again.....greater than 400/1......
IF you want to contact me...please do so but only if you are offering to fix the design problem free...
The last time i posted this is what i got.....
Hi iPhoneAnyday,
Your posts from the thread "Re: Lumia broken usb connector, phone won't charge" were removed because you already have posted the same messages on the same thread. Note that posting once in the appropriate board is sufficient to get an answer or help from our community.
Thank you for your understanding.

This is a user-to-user forum. That reponse you got is from a moderator. If you want an answer directly from Nokia, you need to contact them via the official support channels. They are on the Nokia website in the country you are in.
400 views are views from other users, it does not mean anything other than that. I have viewed you post but I do not have the same concern.

Does anyone in apple care about UK maps

I have been trying since apple released to help improve the map information but so far I feel Apple just doesn't care if the basic data is wrong, especially outside the US. You dont get recognition your reports have even been sent! My Village is listed as a diferent village and so nothing works in this area for searches etc. Poor show really.

Try here: http://www.apple.com/feedback/macosx.html

My Toshiba L305 - Both Buttons Broken (AGAIN) - TOSHIBA DOES NOT CARE ABOUT THEIR CUSTOMERS

So my left button broke (i didn't do anything) and so since it was under warranty, I was directed to a local authorized repair shop and they had to order the whole new keyboard that includes the little piece of junk plastic piece underneath the button. They fixed it the same day as I watched them and they did a perfect job. They also showed me the little cheap, litte, junky little piece of plastic that supported both buttons and that broke in my case. We both concluded that of course it would break again. Anyway, time goes by and the inside of the power piece broke off. So we go through the same routine. I go to the repair shop, they fix it and they say its common. In this case they even somehow strenghtened it so it would not happen again! So more time goes by (still under the year warranty as of Dec 21, 2009). Now, both my buttons again no longer work (big suprise). So since it is still under warranty, I call Toshiba but now they are saying they changed the rules since two Mondays ago and that I can no longer take it to that local authorized repair center (even though they rocked) but now I have to send in my laptop to Toshiba's official repair center. Needless to say, i wouldn't get my laptop back for 10 days. I run my business from my laptop so how on earth can I send it in? Anyway, I fought a lot with them on the phone and even got to the 'top' of the customer relations department, a frustrated lady named Mina, but she says there is nothing else they can do. No loaner, no replacement, can't get my money back, etc. The only thing I can do is send in my work laptop and not have it for 10 days. So what is ironic is I purchased a Toshiba laptop because I heard they were one of the best made computers. I now know that I was GREATLY misinformed. This is the worst situation I have ever seen in a computer business. The good news is that I am in IT and have lots of clients and so now I have the priviledge of telling my clients to run from Toshiba. I write all this for any of you out there who may have the same problem (because I am positive there will be many more since it is a tiny little piece of plastic underneath your buttons). It is clear to me that this is a defect.
My two big problems with this whole thing:
1. How can anyone expect someone to not have their laptop that they use to run a business for 10 days?
2. Why even have it fixed it if is just going to brake again?
3. So because of the 3 defects of this computer, now Toshiba is punishing me further!
If anyone is reading this who is thinking about buying a toshiba laptop, DON'T DO IT. Save yourself a lot of time, frustration and punishment from the company called, 'Toshiba'. Go with a Dell. Go with anything other than Toshiba. I will say it again: Tosbiba laptops are defective and Toshiba's policies show that they clearly don't care about the customers!

At least Toshiba is covering your repairs under Warranty. My ex-wife's new HP had one of the touchpad buttons break on her system and they want $400 bucks to fix it claiming that physical damage like that isn't covered.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Hello i am new to the HP forum and have a lot of questions. does anyone know a lot about computers

hello all, I am new to this forum and hope to find some help. I have a HP pavillion thats about 2 years old and having a bunch of minor issues and trying to find someone that can help. when i had HP warranty they seemed to do more damage than good. my computer starts up in selective mode always and I dont know much about booting and safe boot. I tried doing a system restore but it starts and will go for days without ever completing, so thats one issue. also I have alot running at startup and not sure what to disable and when i do disable it its still there after a restart. does anyone know a lot about PCs and can help me. I would greatly appreciate it.

1. yes. there's no one place to find out how to do that. you'll need to learn how to use flash software. it's mature software with many features and there's no shortcut to learning how to use it. it would be a surprise if you could build a decent game with those specs in less than 100 hours working with flash.
2. insignificant issue.
3. for someone unfamiliar with porting flash apps to iOS apps, no.

Is there someone at Verizon that still cares about their customers and will help make this right??

I have spent hours on two phone calls and a chat session regarding a billing discrepancy that is THE FAULT OF VERIZON and still no final resolution. My bill is due in 3 days and I want this resolved now because I don't want to not pay a bill on time because it won't be corrected in time and then my credit rating will fall due to THE FAULT OF VERIZON. I have been working on this problem for OVER TWO WEEKS and TWICE have been told that it was all set and that billing was being told to credit my account, yet STILL NO CREDIT HAS HAPPENED. One rep gave me his email address so that I could follow up with him in case something went wrong with the credit. I have emailed him and GUESS WHAT? NO RESPONSE. I have been a loyal Verizon customer for over 15 years with all bills always PAID ON TIME and THIS IS HOW I GET TREATED?? NOT FAIR. This is so unlike me to write something like this in a forum, but I have had it after receiving THE WORST CUSTOMER SERVICE EVER. WHAT AM I SUPPOSED TO DO NOW TO GET HELP? Is no one at Verizon support HELD ACCOUNTABLE FOR VERIZON MISTAKES?? A VERIZON representative listened to what I needed for business travel and they gave me the added feature that they assured me would be what I needed, and apparently it wasn't right. Is it my fault that a Verizon representative does not know the right answers to how their features work and now I am expected to pay OVER $300 EXTRA BECAUSE OF THEIR MISTAKE? When I take the advice of a Verizon rep I expect they know what they are talking about and that the advice is accurate. APPARENTLY THIS ISN'T TRUE.
Is there someone at Verizon that still cares about their customers and will help make this right??

After ANOTHER call I may be on track to resolving this. But WHY did it have to take several calls and chats over a two week period? WHY did I have to become a mean person to the representative on the phone to finally get this (partially) straightened out? Why does it need to come to that? I really don't want to have to get mean and get myself worked up just to get a billing problem straightened out that is VERIZON'S fault.
Verizon, please consider looking into your lack of proper customer support and make corrections. Even though this may be resolved, After 15 years of being a Verizon customer I will be considering another carrier when my contract runs out and all due to this horrible customer service experience.

Does anyone have an idea about wireless mirroring availability(without any hack) for iPad 1?

Does anyone have an idea about wireless mirroring availability(without any hack) for iPad 1?

Yes. It's quite simple. It can't be done.
Sorry.

I am trying to print a jpg, centered on the page, to epson printer and the printed image is off center, does anyone have a sense about setting to check?

i am trying to print a jpg, centered on the page, to epson printer and the printed image is off center, does anyone have a sense about setting to check?

right click a blank area of the toolbar, click Customize. You'll see the printer icon there. Drag and drop it to where you want.
You can also find this option under View -> Toolbars -> Customize.

Verizon Doesn't Care About Their Customers!

I have been waiting for7 hours for Verizon service to show up for installation of my internet service. When I tried to verify if indeed they were coming, I spent an hour on the phone with their so called Custoner Service Department. I finally found someone who said that they were scheduled to be at my home today between the hours of 8-5. The one hour waiting period of trying to find out information is the tip of the iceberg for me with Verizon. There have been so many incidents of just plain old "we are the biggest and we really don't have to care about our customers". When I tried to find a place to go online and voice a complaint, I could not find a site to go to. Any help would be appreciated as I am certain that they will not even show up today. Thank you

vaughnstone wrote:
I have been waiting for7 hours for Verizon service to show up for installation of my internet service. When I tried to verify if indeed they were coming, I spent an hour on the phone with their so called Custoner Service Department. I finally found someone who said that they were scheduled to be at my home today between the hours of 8-5. The one hour waiting period of trying to find out information is the tip of the iceberg for me with Verizon. There have been so many incidents of just plain old "we are the biggest and we really don't have to care about our customers". When I tried to find a place to go online and voice a complaint, I could not find a site to go to. Any help would be appreciated as I am certain that they will not even show up today. Thank you
Did they show up?

I've preordered my iPhone 5 from apple and tried to get a sim from o2, they said I couldn't preorder. Does anyone have any information about this?

I've preordered my iPhone 5 from apple and tried to get a sim from o2, they said I couldn't preorder. Does anyone have any information about this?

Ethmoid,
Generally buying on contract or buying outright from apple with a separate sim from a provider is little difference in cost.
Work out the total cost over 24 months for the phone+monthly tarrif and you will see.
Also the contracts where the phone is cheapest but have a higher monthly cost tend to be the ones that cost you move over a 24 month period.
For example;
Using O2 UK as an example (other carriers are very similar). For the iPhone 5 64GB;
From Apple £699, plus O2 On & On £20 per month is £1179
From O2, Phone £249, per month, £41. Total over 24 months is £1,233
From O2, Phone £169, per month, £46. Total over 24 months is £1,273
From O2, Phone £69.99, per month, £63. Total over 24 months is £1,581 <Cheapest phone, most expensive
*These all use the same tarrif of unlimited talk,texts and 1GB data. The only difference is how much you want to pay upfront for the phone*
Also worth noting is buying the phone from apple and the O2 tarrif is only a 12 month tarrif so you're not locked in for 24 months.
As you can see, the cheaper the phone, the more the overall amount you pay.

Does anyone know the information about "charcoal filter" ?

Does anyone know the information about "charcoal filter" ?
Principle , operation, patent number, or any reference paper?

It's just a combination of edge convolutions with noise textures and contrast threshold operations - like most "art" filters.
Mylenium

Does anyone at BT care about its customers?

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