Does anyone else (or has anyone else) had an issue with their wireless keyboard connecting via the Bluetooth?

Question

The first day I got it, it was fine. Then when I woke up the next day which was less than 12 hours after hooking it up, it wouldn't connect..it let me type a couple of characters to my password, but then literally stopped. My trackpad has yet to have any issues whatsoever. Even during the keyboard malfunctioning it's been fine. In order to get the keyboard to work, I have to log into the guest account, let it be discovered, then pair it. It as now happened on 4 different days, more times than that, though. I've only had it for just over a week. I don't think there's a problem with the computer just because the trackpad is fine. The keyboard blinks that little green light when it's having this issue, too. As you know, it's normally off. Today I tried to log in for the first time and it did the same thing as the first day. It let me type a few characters, then stopped and wouldn't connect. This time, though, when I went into the guest account to let it be discovered it wouldn't let me type the numeric code to pair it. I had to hold down my power button to restart it because I was logged in on another user and it wouldn't let me restart it the normal way without typing the admin username/password...which I obviously couldn't do seeing as how I didn't have a keyboard. Does anyone else think this is a faulty keyboard I need to return? Or is this unfortunately how it works...or what? Help please...
I was at the Apple Store that week 5 times for a messed up phone that they replaced with a total of 4 replacement phones because of different issues the ones they gave me had and driving there that much almost made me say screw it to the iPhone...now I buy this very expensive iMac spending 2 grand and this happens....I'm so mad I am thinking of just returning it and giving up on Apple altogether which Idon't WANT to do...but with all I've dealt with in a 2 week period with the iPhone and now this...oh and I bought a $100 cell phone case I had to replace because it wasn't working correctly. So you see, I am beyond frustartee over Apple.....if anyone could help I'd greatly appreciate it. With all of my problems I've had, you'd think they want to do more than apologize for my inconvenience. Even the techs that helped me said it was ridiculous I've had so many issues and now I'm just adding to the list..

Answer 1

Try this:
Go to System Preferences - Bluetooth. Delete the keyboard from the list of devices by pressing the "-" button. Take the batteries out of the keyboard and reinsert them. In Bluetooth Preferences press the '+" button to add the new device. If the keyboard begins to pair, click the word "pair" and type in the passcode. Press return. The keyboard is now paired.
If the mouse is not pairing, try this: shut down the computer completely, unplug any USB mice, then turn off the power to the bluetooth mouse.  ONce the computer starts up again, wait for the pop-up looking for a mouse.  Turn on the power to the bluetooth mouse.  It should work normally now.