Does anyone from Adobe offer feedback and support for this product?

I'm a teacher at an elementary school and run our morning news show. Currently we're using rather old hardware to run the show through closed-circuit, but are in the process of getting what we need to run a software solution instead. When I watched the video for VC3, I liked what I saw. It was a major part of why we decided to go with a software solution. It seemed to have all the right pieces for what we need to do.
However, the more I read about it on this forum and around the net, it seems that support and instruction for this product is non-existent, and that the product itself can be buggy at times. This has me quite concerned. It looks like this program is a few years old now, and I can't find any recent updates or news about it. Before I make the purchase, is this a program that Adobe even supports anymore? Is there anyone here at Adobe or elsewhere in the know that can/will provide guidance and troubleshooting if needed?
If not, does anyone here have any other products that they have experience with that might provide a better alternative? We're still looking to run this as a live show through a closed-circuit, although we could prerecord the show and stream it if necessary, but the turnaround time would need to be quick.
Any thoughts?

There is an entire community of Visual Communicator users at http://TeachMeVC.com where you can browse topics and ask questions if you become a member (free).
Nobody bothers to monitor the forums on the Adobe site for this product so we encourage you to join us at TeachMeVC.com and subscribe to stay in the loop.  You will find users that span from the education, business, government and personal users of Adobe Visual Communicator.
Also consider my training DVD series and equipment recommendations that have been used by thousands of VC users over the years.  There is NO competing product that gives you live greenscreen capability, teleprompter, easy workflow, wizards, and a ton of included media content.  At this point in time, Adobe Visual Communicator is a unique product in it's class!  The next comparable option is to spend $8,000 to $10,000 on a NewTek Tricaster that has a huge learning curve.

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