Does anyone have an answer?

"I need to isolate my scanned pencils from their original background in order to ink and color them. How do I do this?

What I would do is to have the drawing layer selected, then go to image>adjustments>curves
Select the eyedropper on the right (sample in image to set white point)
And click on the background layer. This should turn the background layer to white. Then you can use the magic wand tool to select the pencil outlines and put them into a seperate layer if you wish. It might help to increase the contrast before picking with magic wand

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Ive tried every possible way to get my ready preorder of an album to download and nothing is working... ive checked recent purchases.. going to my computer.. and still nothing.. does anyone have an answer as to how i can fix this? i just want my music!!

i have gotten my email that me preorder of an album is ready.. clicked on the link and got brought right to the home page of the itunes store.. went on my computer and checked all the recent purchases but i still cannot find my "purchased" music anywhere.. does anyone have an answer for me? im really aggravated.. a nice answer of how to get my already paid for album would be GREATLY appreciated..

Hello nicolefromlisbon
If the download link is not working to get your Pre-order, then report the issue to the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

I am using photoshop cc 2014.2 And when I use save for Web it gives me a dialog box that says it is using Latin characters I've never seen this before. Does anyone have an answer for this problem or do I need to go back to the older version of Photoshop.

I'm using Photoshop cc 2014.21 I you save for Web and dialog box comes up that says that Photoshop is using Latin characters and that servers cannot recognize Latin characters in webpages and you may have trouble viewing these pages does anyone have an answer for this problem?

What Firefox version is currently installed on the computer?
You can find the full version of the current current Firefox release (37.0.2) in all languages and all operating systems here:
*https://www.mozilla.org/en-US/firefox/all/
If you have a very old Firefox version then you could consider to uninstall that version to clean up existing registry keys (especial the uninstall key).
Make sure NOT to remove "personal data" when you uninstall Firefox, because that will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Check the Firefox program folder and remove the Firefox program folder if there are still files left in it.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Every time I sync my iPhone with iPhoto I end up getting duplicate photos on my iPhone. The other problem is that I can not delete the dups on my iPhone. Does anyone have an answer to this problem?

Every time I sync my iPhone with iPhoto I end up getting duplicate photos on my iPhone. The other problem is that I can not delete the dups on my iPhone. Does anyone have an answer to this problem?

Mike whether I create a folder within the Pictures Folder that iTunes uses to sync photographs or just copy them into the main folder the result is the same, I end up with Photo Library plus another album containing an identical set of pictures as contained in Photo Library.
The User Manual for iOS5 states ...
You can create, rename, and delete albums on iPhone to help you organize your photos and videos.
Create a album: When viewing albums, tap Edit, then tap Add. Select photos to add to the new album, then tap Done. Note: Albums created on iPhone aren’t synced back to your computer.
Rename an album Tap Edit, then select an album.
Rearrange albums Tap Edit, then drag up or down.
Delete an album Tap Edit, then tap the delete sign.
Yes I can Add a new Album, but cannot delete an album already created. The delete sign does not appear.
In iTunes the only folder that I can see listed is the man one into which iTunes stores pictures, which I have named iPhone Photos.
When I look on my PC this iPhone Photos folder contains another folder named iPod Photo Cache and a multitude of folders created by iTunes, the named F00, F01,F02 etc etc. and a Photo Database file.
Now whether I create a seperate folder within iPhone Photos to store my favourite photos in, or just copy them all into the iPhone Photos folder without being encased within another folder, or create a folder inside the iPod Photo Cache folder the result is the same ...
I end up with Photo Library plus another album containing an identical set of pictures as contained in Photo Library.
I am going around in ever decreasing circles here and getting nowhere fast!!

Does anyone have an answer yet to this time out thing with the Itunes 9????

I see so many threads but can't follow through each one. Does anyone have an answer to fix this?
dawniedoodle

What time out thing with iTunes 9? You'll get better answers if you give as much detail as possible when asking a question, including any error messages you've received and any trouble shooting steps you've already taken. From your question, it's not at all clear what your problem is.
Best of luck.

Help. Photoshop CC14 on Mac 5k (2014) running Yosemite 10.10.1. Photoshop stops responding when I'm opening files, saving files or creating new ones. Is anyone suffering the same problem? Does anyone have an answer?

Help. Photoshop CC14 on Mac 5k (2014) running Yosemite 10.10.1. Photoshop stops responding when I'm opening files, saving files or creating new ones. Is anyone suffering the same problem? Does anyone have an answer?

First, go install the MacOS 10.10 updates - you should be on 10.10.2.
I haven't heard of Photoshop not responding during opens and saves. Does it stop responding while the open/save dialogs are visible, or while Photoshop is actually reading or writing files?
10.10.1 did fix a crash in the open/save dialogs, but 10.10.2 still has some odd issues (mostly program errors coming from the OS code) in the open/save dialogs.

I have 2 i4 phones. I can sign on to iCloud on 1 but never on the other. Does anyone have the answer to this. I have tried to change my password but I still have the same problem. I keep getting message "Verification Failed The request timed out"

I upgraded to 2 - i4 phones with 2 different phone numbers. I can sign on to iCloud on 1 phone but never on the other. I have changed my my password twice but no matter what I do, I still have the same problem. I keep getting a message "Verification Failed The request timed out" no matter how many times I try to sign on it always times out. Before I upgraded to the i4, I had a i3GS and had the same exact problem. Does anyone have any ideas???

Firstly, go to http://iforgot.apple.com and sign in with the ID you use for iCloud. A new password will be sent to your associated email address.
If that doesn't work, for example because it's going to an address you can't access, then you will have to contact Support. Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password' and click 'Continue'.

WHEN USING FACETIME, THE OTHER PERSON CAN SEE AND HEAR ME BUT I CANT HEAR THEM AND THEIR VIDEO IS A STILL PICTURES.. DOES ANYONE HAVE ANY ANSWERS???

When using Facetime.. the other person can see and hear me, but I can't hear or see them.. Does anyone have any solutions?? The only thing I can see is a still picture of them

Hi mduggan,
Thanks for visiting Apple Support Communities.
If the other person can't see you during a FaceTime call, first use the Camera app on the iPhone to make sure the camera is working properly. If you don't see an image when using the Camera app, try these troubleshooting steps first:
If the screen shows a closed lens or black image, force quit the Camera app.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
You can find these steps and more information here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If the camera is working normally, next troubleshoot FaceTime using the steps in this article:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
All the best,
Jeremy

Firefox will not play .ogv video files when loaded from a server. Does anyone have any answers that will fix this?

I've read the suggestions for fixing this, and none of them work. I've updated my .htaccess to match MIME types for .ogv, I've uploaded the files as both Binary and ASCII, neither method works. The .ogv file plays fine when you load it from a local file, but it will not play when viewed from a remote server. I've confirmed with my hosting company that the .htaccess and all other issues for HTML5 are up-to-date. Safari and Chrome play the HTML5 videos just fine, but Firefox will not. Does anyone have any concrete answers as to what the problem is. I'm also serving up the video files as .webm and .mp4, but neither of these formats works in Firefox either.

That can happen if the server isn't configured properly to send the files with a by Firefox supported MIME type.
*https://developer.mozilla.org/en/docs/Properly_Configuring_Server_MIME_Types
Did you check via the Web Console which headers Firefox receives when requesting the .ogv file?
If that is OK then it is possible that the file is using an unsupported coding method.
* https://developer.mozilla.org/En/Media_formats_supported_by_the_audio_and_video_elements

HT201104 Hi my husbands iPad 3 won't stop upgrading. Does anyone have an answer?

HHi my husband has an iPad which was recently upgraded to iOS 8. However, the iCloud Drive keeps upgrading and wI'll not display either on or off options? Does anyone know the answer?

You are most welcome

Can't open pages. Does anyone have an answer?

I can't open pages...
I recently updated to OS X Lion. Does it have something to do w/that.

Some programs need a reinstal after update to Lion. Did you repair the permissions? Try following: create a new user account, switch to it, and try to start Pages. Does it open here?
marek

HT203200 Does anyone have the answer to why I cannot purchase apps from the App Store?

I ensured that my payment info was correct as well as the rest of my info. But yet it' says "unable to complete purchase ". Has anyone ran into this problem? And if u have do you have a solution to fix this problem. Thanks!!

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT1766 My iPhone 4S suddenly shut down and will not come back on. Does anyone have an answer for this problem?

My iPhone shut down and will not come back on. Can anyone give me an answer on how to correct this problem?

Connect to a wall outlet so you have solid power, then do a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears.

I cannot update ipad1 iOS 4.2.1 to a newer version. There is no Point in options. Does anyone have an answer for this?

...

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

I purchased OSX Lion from the APP store. The installation failed, but the store says it is installed, which it isn't. Does anyone have an answer to get the APP to re-download the APP?

The APP store has my purchase of OSX Lion marked as "Installed", but it isn't. The installation failed and I'm tring to redownload the OS but cannot because it is marked as installed.
Any suggestions?

Are you sure that the installation failed, or are you perhaps confused about what happened. It is a 2 step process for Lion. What gets downloaded to your Mac is an installer. Do you find a Lion Installer in the Apps folder on your Mac? If so, double click to open it and follow the on screen instructions to install Lion on your Mac.
Always be sure to back up your Mac before attempting an OS upgrade in case something goes wrong and you loose your entire kit.

Does anyone have an answer?

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