Does anyone have an email for Customer Service?
I paid for a montly subscription to creative cloud, made sure I didn't sign up for auto renewal and I was still charged for two additional months beyond the month I needed. Now I would like a small refund and find it impossible to get a hold of someone! I "chatted" online with a lady for over 1 HOUR, she could barely understand what I needed, clearly confused and unable to help with a $36 refund! At the end of that chat, she gave me a 1-800 #, which ended up being the sales dept. I explained my ongoing issue and asked for a refund and the guy actually had the nerve to try to sell me additional products for a good 20minutes until he said neither him nor his manager had authority to issue refunds. I was THEN transfered to the billing department where a recording came on and said there was a 2 HOUR phone wait. By then, it was already 6:00, they close at 7:00. I waited for 1.5hrs and still nothing, so I gave up.
Does ANYONE have an email of someone at Adobe that could help me, this is beyond ridiclous yet genuis on Adobes part because they literally make it impossible to get a refund for anything. I gaurentee this happend to a lot of customers who sign up for month to month, again I went online and made sure I wasn't on auto renewal! So Shady!
Thanks in advance for any insite and beware future consumers wanting to sign up for this service!
Hi there, I will process your refund now. You should see the funds within 10 days. I also checked to make sure your subscription has been properly turned off- no auto renew! Please let me know if I can help with anything else. Thanks, Madison
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Does anyone have an email for these people???
i have been a customer for a while and almost 2 years ago i have got my own account. IS THERE AN EMAIL ADDRESS I CAN SEND A FORMAL COMPLAINT LETTER TO?
Nope.
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It is ridiculous that you do not have an email to customer service. I have been waiting for an hour to chat, but it is never available. this makes me not want to be a verizon customer.
Think about it...
The reason they won't use email is so they can "stretch the truth" and get away with it. They can tell you anything you want to hear over the phone and deny it all later. In these forums, posts can magically disappear.
With email, they are caught between a rock and a hard place, so it will never happen. Things said in email are much harder to go back on. -
The website has apparently changed and I'm finding it very difficult to navigate around. I cannot find the email for customer service so I can set up payment arrangements.
Anyone have a clue?
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I'm just too lazy to switch...but now am seriously thinking about it. T-Mobile offers "Loyalty Plans" and gives their customers rebates and credit and FREE upgrade on smartphones. My co-worker got a nice incentive to stay with them for over 5 years. I spoke with Sprint and they were great and offered to keep my price that I've had for unlimited data and same for my son's phone. Now why can't Verizon do that? I only wish the corporate offices would read this to see how frustrated their customers are. -
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RonYou may have installed the "VSearch" trojan. Remove it as follows.
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
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Go ▹ Go to Folder...
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