Does anyone have the problem of only one ear plug working on the life case for iPhone?

I have a life case for my iPhone...when I add my earphones to it, only one ear phone works...?

What troubleshooting steps have you taken?
Try these:
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear.  (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137  For this step, do not re-download ANYTHING, and do not sign into your Apple ID.

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