Does anyone know how to actually report a problem to apple?

I can't find anywhere on the support site how to report a MobileMe problem to them. They lost all of my calendars and I have no course to be made whole again. They say there is email support, but that 1 Infinite Loop thing is more than just a street address. I'm very frustrated that I can't find a way to get support for a product I pay for on a subscription basis as well as having several devices that work with it that are now handicapped by its failure. I tried calling the number and they hung up on me. I went to the store and they sent me to the website...
I found this too:
Email Support Currently Unavailable
Email support is currently unavailable on the MobileMe support website. Please visit our U.S. Chat support for assistance. Chat support is available 8 a.m. to 7 p.m. central, 7 days a week.
Message was edited by: Bill T.

No, there's a live-chat option for MobileMe members at the bottom of this page:
http://www.apple.com/support/mobileme/
under this:
*Customer Service and Technical Support*
Get answers to your MobileMe questions and exclusive access to chat support for MobileMe members below.
The problem is that the live-chat feature doesn't appear on page load. First you need to choose a category from the column on the left, then a topic, then the chat option comes up, although it is unavailable from 7 PM to 8 AM CST.

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