Does anyone know how to contact Tom Karinshak?

Does anyone know how to contact Tom Karinshak?  Comcast customer service is abysmal.  I've been trying for 2 hours to reach someone and I can't get through. The one time that I did manage to get through, the lady hung up on me. Classic Comcast move. 

Here are two web pages you can try: http://www.xfinity.com/Corporate/Customers/TomKCustCare.html http://customer.xfinity.com/help-and-support/vp-contact-form

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