Does anyone know how to post an official complaint to Apple?
My newly arrived Iphone 5 about 3 days old and costs around $1000 has to be replaced with a refurbished Iphone 5.
Here is the story:
I was looking forward to Iphone 5 and pre-ordered it and waited for about 3 weeks. It arrived on Friday the 12th of October, i was really excited about it.
After playing around for about 2 days, i have found that my silent/mute button is not working as expected, the switch seems to be loose and keeps toggling on and off. After browsing around the web, i've found that this issue is commonly found with the new Iphone 5.
Heres what it looks like exactly: http://www.youtube.com/watch?v=mGECFTPPZw4
So, i decided to book an appointment with my local Apple Store (Sydney, Australia). When i got there, they told me that my Iphone 5 can be replaced. I was expecting it to be replaced by a new one but they offered me a refurbished one. I was going to exchange it (reluctantly), but after giving it a closer look, this refurbished iphone5 seems to be a 'reject' product, since the color of the SIM card tray (white-ish grey) doesn't match with the black iodised aluminum frame. The difference is noticeable (i compared it with my faulty Iphone 5), so i declined it.
I would like to return it if possible rather than getting it replaced with a 'refurbished' one, but im not sure how to refund it since i bought it from Optus Mobile Contract.
I am very disappointed with the inconsistency in the Apple warranty, last time i bought an Apple Macbook Pro Retina (2 months old) and had some issue (No bolt attached to the SSD tray) and they replaced it with a new box. Im not sure why i can't do the same with my faulty Iphone 5 (3 days old).
It is most unlikely your replacement is anything other than new
Refurbs are recycled through the Apple supplier's Factories
I doubt that there has been time for that process and has already been mentioned early failures
are probably checked out thoroughly before being recycled
In any event you would never know the difference between new and a refurb
I have had x2 in past and certainly could not
depending on your consuer laws you can probably get your money back
if you are that concerned
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Does anyone know how to get a hold of someone in charge of QA
Customer support is dire! I have spent long hours dealing with costumers service <whose only modes of help are sending me out to buy something new or provide me with a hyperlink to help page that was two clicks away anyway> Between thier lack of knowledge and SARCASTIC JABS it's amazing that I have retained my sanity. I won't go into details but I'll catch you up. 4 sessions in live chat with LOOOONG delay in between responses and I can not make recovery disc, my phono jack does not function properly, my system can not communicate MTP <you know, what you use to fill your ipod, and I kid you not there is a fan LITERALLY RATTLING AROUND inside my 2 month old notebook. So what do I do? I exhaustively seach for away to get a hold of customer service, and all I can find are blogs about how HP costumer service sucks. Bear in mind that I did not put suck into my search engine. I put "HP QA and HP customer service" into google and what returned was BLOGS ABOUT HOW HP CUSTOMER SERVICE SUCKS. Those were the most relevant results in google. So I finally come to this forum and find a thread about..........you guessed it hp customer service sucking.....but oh no an HP moderator locked it down and provided a link to the page where one can obtain the very customer service that has been deemed insufficient by the very COMMUNITY that it is supposed to support. WE PAYED YOU PEOPLE! YOU ARE HERE FOR US NOT WE FOR YOU.
Does anyone know how to get a hold of someone in charge of QA
I will eventually shake the correct bush and flush someone out and I will share my information.......any advice COMMUNITY?Hi zach317,
Thank you for visiting the HP Support Forums. As stated in the thread you have cited, the purpose of this forum is to give feedback or make suggestions on ways to improve the forums. Should you have feedback on other issues, please contact HP directly using this link. This is a user-to-user forum, so you'll have to use this link for direct assistance from HP.
Many members of the community are extremely knowledgable. If you're having an issue you believe the other users in the community may be able to assist you with, please feel free to find the appropriate forum and post your question there.
Should you have any further questions or concerns, you can send a Private Message to me or another moderator or admin at any time.
Thank you!
Message Edited by SandyD on 11-22-2008 03:03 AM
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
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