Does anyone know how to speak to someone technical...

Today I was very glad to finally go live with BT internet.  Well for all of about 2 hours.   
I was then disconnected, and it started flashing orange on the router, and I thought perhaps an Engineer was still tweeking something and wasnt worried.  A little while later I found my phone line was now totally dead!  I had received a call only half an hour before the broadband dropped.
So I rung up the BT support line on my mobile and had to do such silly tests as plug the phone directly into the phone line without the filter.  Or try plugging into the second phone outlet (which isnt even wired up)
His end decision is to send someone to my house on Friday as he feels the fault is at my end!!!???
Now given that broadband has worked here since it was available, and indeed did for 2 hours today and the fact that the phone line is now suddenly dead within hours of them activating the service.  Im thinking the problem is 100% going to be at the exchange.
So has anyone ever found a way to actually to speak to someone who can reason?   Or is it just best to sigh and let them waste everyones time with useless visits?
I did ask the call centre guy if it was possible to speak to an engineer and his reply was "They are not customer facing."
Solved!
Go to Solution.

I dont know, as a network, server and programming consultant (MCSE, MCSA, MCSD, MCDBA)  I have no experience of the inside of an exchange.
But the phone line dead all last night, and this morning.  Kept picking the phone up to listen for a dial tone.
10am picked it up, dial tone.   Turned router back on, we have internet again!
So what in the exchange was faulty?  lol     A little knowledge is dangerous guys, especially when you come up against someone who has forgotten more about servers and networking then you probably ever knew.

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