Does anyone know the best way to go about logging a formal complaint?

I was treated deplorably by a customer service rep a week ago while trying to resolve a billing mistake made by Verizon. I was promised a call from a supervisor. I have yet to get that call. I've been w/ Verizon since 2009 & I think it's time to call it quits. This company has been a nightmare since day 1. I should have bailed years ago. I am not respected or valued. I'm sick of the run around & am hoping someone can point me in the right direction. Thanks!

Michelle,
Thanks for the response. Other than you, no one has reached out to me. I was given a partial credit. At this point I'm more concerned w/ the treatment I've received. I have shared this & no one is concerned w/ righting the wrong. I am currently looking into Sprint or T Mobile because they will buy out  my contracts.
I appreciate the fact that you took time to contact me. Have a nice day.
Monique

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