Does apple give new ipads for faulty ipad

my girlfriend got a new ipad for apple but it freezes so she called apple and reported and they said the where going to send her a new one but the never asked her to send the old one back to them .so those apple realy change faulty products for new products or is she lieing to me .

More than likely, when the new one arrives, there will be a shipping label to return the defective device. To get the new device, she more than likely had to provide credit card information. If the defective device is not returned within a certain time frame, they will charge the credit card for the cost of the device.
Apple does not let people keep defective devices; they collect them, repair them, and have them ready to sell or provide to others as refurbished devices.

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