Does Apple have a way to manage iTunes accounts on Corporate owned devices, meaning if someone leaves the company how does the company access the purchase apps as they are the owner of them.

Does Apple have a way to manage iTunes accounts on Corporate owned devices? So, if someone leaves the Corp. how would the company have access to all purchased apps for any device.

If the apps were purchased using a corporate iTunes account, someone at the company should have the password. If they were purchased under a user's iTunes account, even though the device was owned by the company, the apps are tied to the user's Apple ID and do not belong to the company.

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I am a teacher that uses the iPad in the classroom. I have an itunes account setup for my classroom without a credit card listed. Is there anyway for me to purchase apps to use in the classroom with a Purchase Order?

I am a teacher that uses the iPad in the classroom. I have an itunes account setup for my classroom without a credit card listed. Is there anyway for me to purchase apps to use in the classroom with a Purchase Order?

(Being sarcastic - its because only the US is big or important enough to warrant volume licensing....)
At this time, until Apple decides to release volume licensing structures outside of the US the only solution would be to use your purchase orders with a company that sells the iTunes Vouchers and redeem those.
However - even then its hard to stay on the right side of the EULA when the terms are all couched in reference to "Personal Use"
I have spoken to some developers in the past about educational discounts, or even support for proxies, and wasn't really impressed with their answers. But hey - even Adobe has trouble with proxies and consistent approaches - we can't expect independent developers to be able to match the same capabilities...

Why does apple sit there and not have 24/7 help my itunes account is disabled and i cant get it back on :I, Why does apple sit there and not have 24/7 help my itunes account is disabled and i cant get it back on :I

My itunes account is diabled because i forgot my security questions so i now have money i cant use!!!!! if apple s not gonna pick up there game i want a refund of all the money i spent.

These are user-to-user forums.
Have you tried to get your account re-enabled ?
If not them you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPod by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
If that doesn't fix it then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

TS1292 is there a way to contact itunes support other than email, I am coming up on two weeks and sent 2 emails with a response stating that they are experiencing high volume and have escalated the issue, itunes gift card added to wrong account. Please H

I am not getting any useful response from Apple, their support for itunes is email only and when I contact them I get a generic email back stating that the issue has been escalated and should expect a response soon. The issue is that my daughter had entered a $15.00 gift card on her iTouch when it should have been entered on my iTouch, none of the funds have since been used on her iTouch and I have no way of even getting to a human to find out atleast what the status is or even if there is a status, no way on their site can this update be achieved. I am a bit diappointed since everyone I speak with that is pro apple never once has anything bad to say abouth their support. My opinion so far is plummeting, it would be nice it someone would give me a call, at the very least, I have even tried to call the main apple support number and gave her the s/n of one of many apple devices, all I got was a sorry you are out of support and to email iTunes support since that how it is provide, not too sure what else I need to do?
Signed
DISAPPOINTED

Purchases cannot be transferred to a new Apple ID.
You can stop receiving their info by signing out of iCloud.

My kids, wife, and I each have our own ipods, can we share one family itnes or do each of us need our own itunes account for our own devices?

My wife, kids, and I each have our own ipods. Can we have one family iTunes account or do we need one for each for our own devices?

You can all share one iTunes account/library!

I change my itunes account from UK to China as I goes back to China, how can I download my old purchased song in UK account?

Hi,
I used to live in UK and purchased many songs from Itune. Now I am moving back to China and bought a new device.
After I change my itune acc to China, I cant access my old purchase. Can you give me some advice on how to download the old songs?

You need to change back to UK account. All purchases are forever tied to the Apple ID that was used.
Settings > iTunes & App Stores > Apple ID: > sign out and sign in your UK Apple ID

Does Apple have any good way of managing iPhones for business?

I finally broke down and allowed iPhones into our company when Apple introduced the ability to provision phones like phones (e.g. don't have to teather them to a computer to set up). This and the "business" management tools opened the door, so we got about 30 of them.
WHAT A HUGE MISTAKE!!!!
Apple is now going backward. When a phone comes into our shop, we have to load up iTunes and get the phone to sync before we can do simple things like wipe the phone or troubleshoot "why did my bluetooth quit working". All of their "enterprise focus" seems to be around security and app control, with nothing I've seen for the day-to-day keeping things running. (Not saying app control and secuirty are unimportant, just not enough).
Does Apple have any good business management tools that I'm missing? I know about MDM, but too much setup for a relatively small number of phones. Besides, my understanding is the MDM only does app management / security policy. Right now we use Apple's stand-alone configurator. Fine for pushing policy and apps, but useless for troubleshooting and day-to-day management (like resetting a phone back to factory configs).
Also, is my carrior correct that Apple will not allow them to replace phones that have gone bad under warranty? They told me for the iPhones we have to physically take them to an Apple store for troubleshooting / replacement even after 100% identifying the issue! That is an hour (at least) wasted to send one of my folks to the store. I know we don't just have a bad carrior, becaue they happily send out replacement on other brands after troubleshooting over the phone.
I actually do like the overall look/feel of the iPhones. But unless Apple becomes much more corporate-friendly, I can only recommend that companies refuse to purchase any iDevice. BYOD, sure...but when you buy tens or hundreds of phones stick to Android, Blackberry, or even (sorry) Microsoft based devices.

Does not seem to work that way for us. We plug the phone in, and the first thing iTunes does is say the phone needs to be "authorized for this computer". It also states that the phone can only be authorized for x computers.
It then goes through it's jig while we wait, and finally comes up with the phone. Only then can we try to wipe / update the phone. We do stop the sync process, that automatically starts wanting to run. Maybe has to do with a version difference between what you use and what we use. I did notice that an older version of iTunes seemed a bit friendlier, but would not support our iPads.
However, when we were troubleshooting the bug where wireless / bluetooth quits working it was quite a bit more difficult than this for a phone a user handed us. Troubleshooting steps required that the phone be "restored" in iTunes. However, iTunes insisted on our providing a password that neither we nor the user knew. Maybe just learning curve, but it took about an hour before we were able to get that phone to a point where we could reset it.
Here is a sincere question for you, since you say you support a fleet of phones. Do you really NOT get annoyed when your tech has to take a iPhone to a computer with iTunes, plug it in, and work from there whenever there is a user issue that needs to have the phone wiped back to factory standard? This compared to being able to punch a few buttons on a different phone, right there in the users office, then hand it back to the user and say "your are fixed".
My only assumptions are that IT staff want to solve issues as quickly and efficiently as possible. Requireing a tech to deal with iTunes for simple procedures is not, IMHO, "as quick and efficient as possible".

HT204053 i no longer have an email account and a purchesed apps on that apple id. how do i now update my purchased apps. it keeps coming up with old email how do i change to new address to update aps

how do i update apps on my iphoe 4s i changed email and no longer have access to the old email it keeps asking for to enter pasword. i have a new apple id

Welcome to the Apple Community.
Firstly, you need to change your details with Apple, Start here, change your country if necessary and go to manage your account.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)

De-authorizing itunes? Several of my authorized pc's have died, and have no way to deauthorize iTunes on them. Now I am unable to synch purchases on my Iphone to new computer with iTunes because I already have 5 computers authorized. What can be done?

Several of my authorized pc laptops and desktops have completely died over the years, and have no way to deauthorize iTunes on them. Now I am unable to synch purchases on my Iphone to new computer with iTunes because I already have 5 computers authorized. What can be done?

Deauthorise all to reset to zero, then authorize again.
Following quote from Apple Support:
If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:
Click iTunes Store on the left side of iTunes.
If you're not signed in to the store, click the Account button, then enter your account name and password.
Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.
In the Account Information window, click Deauthorize All.
Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than two authorized computers. If you need assistance on using this feature, please contact iTunes Store support via email (http://www.apple.com/support/itunes/store/).

My wife is very color deficient and has a hard time with the font colors in call log. Any way to change and does Apple have plans to correct?

My wife is color deficient and has a hard time with the font colors in the phone log and messaging. Is there any way to change color or background and does Apple have plans to correct this?

There are some minor settings in Accessibility that you can look at, however it really isn't much for color changing. As far as what Apple might have in mind, we are not Apple here, we are users like you. It is against the terms of service to speculate what Apple might have in mind. If you want to provide feedback to Apple, that is done here: www.apple.com/feedback and click on the appropriate link.

I downloaded some home movies onto my IMac but could not find a way to burn them to a DVD. Does Apple have software to do this or do I need to purchase one. If so, what is recommended.

I downloaded some home movies onto my IMac but could not find a way to burn them to a DVD. Does Apple have software to do this or do I need to purchase one. If so, what is recommended.

but could not find a way to burn them to a DVD.
Do you want to create a video DVD that will plan on a TV set via a DVD player or just burn the video files to a data DVD disk for storage?
If the former the read the following:
If iDVD was not preinstalled on your Mac you'll have to obtain it by purchasing a copy of the iLife 09 disk from a 3rd party retailier like Amazon.com: ilife 09: Softwareor eBay.com. Why, because iDVD (and iWeb) was discontinued by Apple over a year ago.
Why iLife 09 instead of 11?
If you have to purchase an iLife disc in order to obtain the iDVD application remember that the iLife 11 disc only provides themes from iDVD 5-7. The Software Update no longer installs the earlier themes when starting from the iLIfe 11 disk nor do any of the iDVD 7 updaters available from the Apple Downloads website contain them.
Currently the only sure fire way to get all themes is to start with the iLife 09 disc:
This shows the iDVD contents in the iLife 09 disc via Pacifist:
You then can upgrade from iDVD 7.0.3 to iDVD 7.1.2 via the updaters at the Apple Downloads webpage.
Export the slideshow out of iPhoto as a QT movie file via the Export button in the lower toolbar. Select Size = Medium or Large.
Open iDVD, select a theme and drag the exported QT movie file into the open iDVD window being careful to avoid any drop zones.
Follow this workflow to help assure the best qualty video DVD:
Once you have the project as you want it save it as a disk image via the File ➙ Save as Disk Image menu option. This will separate the encoding process from the burn process.
To check the encoding mount the disk image, launch DVD Player and play it. If it plays OK with DVD Player the encoding is good.
Then burn to disk with Disk Utility or Toast at the slowest speed available (2x-4x) to assure the best burn quality. Always use top quality media: Verbatim, Maxell or Taiyo Yuden DVD-R are the most recommended in these forums.
However, there are video DVD authoring apps that are available at the App Store that will create a video DVD disk. They won't be as extensive as iDVD but can create a simple video DVD.
iDVD 7.1.2 is compatible with iDVD but we don't if it will be with the next system generation.

Does Apple have an inactive account manager data policy?

Does Apple have an inactive account policy? Like Google has for example wherebt you can choose what happens to your data after an x amount of time (which you choose). This would be good if you die or fall in a coma or whatever. You can choose someone else you nominate to be able to access your data or you can choose to have it deleted forever. Please advise if you know.

To the best of my knowledge, Apple does have a lemon policy, but I don't know that it is explicitly stated anywhere. I have heard of people being able to get their computer replaced after a series of major repairs.
Since you are a long ways from an Apple Store, it would probably be best to call Apple and ask to speak to Apple Customer Relations. They are a special tier at Apple whose mission is to solve problems that have not been solved at a lower level and to try to make Apple customers happy. They are also able to authorize a replacement machine.
Get together all of your repair records and case numbers if you have them and call and make your case. Be very polite and nice, but let them know how disappointed you are both with your machine and with the service you have received so far which has still not fixed everything. Do mention the many hours of your time that have been wasted in trying to get your Mac fixed satisfactorily.
In the future, it may be better to send your Mac off to an official Apple repair depot instead of trying to get it fixed at an Apple Store. My niece did that, and had very fast turnaround, sending hers off Tuesday at 6:00 PM and getting it back before noon on Thursday. To do that, you call Apple, and they will send you a special shipping box.
Good luck!

HT1420 I have a number of devices linked to a single iTunes account. Of these devices, two of the originals were computers whose hard drives failed and I was unable to die authorise them before the failure occurred. Is there a way of deauthorising them on

I have a number of devices linked to a single iTunes account. Of these devices, one was a laptop whose hard drive failed, and one was an iPad which died. My question is if it is possible to remotely deauthorise these devices or is it necessary to deauthorise all devices on the account and then reauthorise those devices which are still current.
Thanks
Tan Anu

iPads don't count in the number of authorisations, only computers count. Individual computers can only be deauthorised directly on them, but if you have 2 or more computers authorised then you can 'deauthorise all' (which you can only do once every 12 months) and you can then reauthorise the computers that you still have and need (deauthorising a computer doesn't remove any content from it).

HT203167 What software does Apple have to manage Dvd to ipod conversion etc

what apple software supports Dvd to ipod/ipod to computer conversions etc

Bigdog30 wrote:
what software does apple have to replace DVD Studio Pro.
Afraid they don't have anything to replace DVD SP. Your alternatives are Adobe Encore (which is EOL) or Toast, or IDVD (which can still be found in boxed sets of iLife).
But getting back to DVD SP and your data transfer, what do you mean by that? What exactly did you do and what happened with the application? I'm running it on 10.7 and it works, but it's from the FCS3 suite; is yours FCS2?.
Russ

I uploaded that new IOS 8.0 and now I cannot open my mail, Safari, or the new "TIPS" app. Does Apple have some sort of help, other than going to a store that is over 40 miles away?

I uploaded that new IOS 8.0 and now I cannot open my mail, Safari, or the new "TIPS" app. Does Apple have some sort of help, other than going to a store that is over 40 miles away?

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

Does Apple have a way to manage iTunes accounts on Corporate owned devices, meaning if someone leaves the company how does the company access the purchase apps as they are the owner of them.

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