Does Apple have tech support people coming here regularly?

I note that there are several questions with zero replies. Does this mean that Apples does NOT populate this board? Isn't this supposed to be part of their tech support strategy? Why aren't there more answers here?
Beth

Thanks Zevoneer,
That answers my question which is more than I can say for tech questions I've had. Not ONE of those have been answered by the boards. I have found my own answers in the book I had to buy to teach me how to use my touch. I had problems this am getting Shuffle to work and couldn't figure out what to do to fix it. Got my trusty book out and figured it out myself before anyone could answer my question. Strange that such a simple question had no answers on this board. Or maybe everyone is busy with their holiday weekend? Could be! Anyway, it's fixed and anyone wanting to know how to fix a shuffle problem can check my other thread with the word 'shuffle' in it.
Beth

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