Does Apple Plan To Help Anybody w/ Their SuperDrive Problems

I see a lot of questions from people who spent good money for a superdrive and are unable to use it BUT NO ANSWERS. Does apple even read these forums? This is totally unacceptable. I want all the possible answers to all SuperDrive Problems NOW. Get on it, Apple. Stop making new ipods and start helping people with the broken junk that you gave them in exchange for hard cold cash.

First let's start by saying that we are all sorry you are having a problem with your SuperDrive.
That being said there are a couple of things that you must understand.
First we all have had one or more issues with the capability of the Superdrive in one sence or another,
You must also understand that the Software that comes with the Superdrive is ENTRY LEVEL. It is far from the top of the line in burning software.
The ease of use with the better software is daylight and dark in comparisson for most users.
The supplied software is cumbersome and difficult for some users to navigate through, not being used to it.
In comparison the better software gives you very informative choices of DATA, AUDIO, VIDEO, Likewise it gives you the choice of PC only, Mac only, or PC, and Mac compatible. Not all Media on the market is compatible with all burners and visa versa.
DVD can be confusing at best without doing some research.
Most users assume they can just put in media and click and wa-la they have a copy, Sorry to say this isn't the case.
There are very few step by step instructions on the use of Drive capabilitys and the use there of. I contend this is by design by the entire Industry. Read my response to this post.
http://discussions.apple.com/thread.jspa?threadID=264696&tstart=0
Lastly, To my knowledge there are no Apple Butt Boys on these fourms, and none of us are here but for one purpose.
To help one another with our problems.
Rather then to go through the hassle of contacting Apple for every little problem we have that for the most part are self induced.
If you have a specific problem, all you have to do is give as much detail as you can to your problem and there are hundreds of very very sharp people on here that have forgot more than you or I could ever hope to know that are willing to take there time to help. Don

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