Does Apple replace dented 1st gen iPods?

I visited Apple authorised reseller to ask for replacement for my 1st gen iPod as there is a special programm. They said they will not send it to APPLE due it has dents on the back. I think it is bulshit, but maybe the are right? I cant find any information about the conditions of the device to be suitable for replacement. In a list of countries you dont even need to go to the dealer checking the device. So what to do?

Just fill in the form and wait for the box - which was a bag in my case. Return it and wait for the replacement. I did the same, no questions were asked and there certainly were some marks on my iPod. OTOH, I did not yet receive a replacement. Fingers crossed.
But even with a dented back, the battery is still hugely hazardous . And that was the reason for the recall.

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