Does Apple store replace or send off for repair a deffective iphone?

Purchased on release day and wifi does not work. I anm going to the apple store today for an appointment. I have restored it. Will they replace it or send it of for repair?
Thanks

When the iPhone was first released, there was no refurbished inventory available and if there was a problem within the first 14 days or so after an iPhone was purchased, an exchange at the store was pretty much automatic.
Now that some time has passed - if the store personnel are unable to repair it, your iPhone will be sent off to AppleCare to be inspected and tested for possible repair or replacement with a new or refurbished iPhone at Apple's discretion depending on inventory on hand - along with a loaner iPhone offered and provided by the store if needed/wanted.
The Store Manager may have some flexibility in this regard but an exchange with a new iPhone off the shelf at a store is not automatic.

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