Does Apple stores replace cracked screens??

Please Help!!!!

Only for iPhone 5.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Similar Messages

  • Is apple still replacing cracked screens?

    I have an Ipod nano I got about a month ago. I've taken pretty good care of it, and keep it in a leather case with a hard front/back and belt clip pretty much all the time (except when it's docked w/ the pc).
    Tonight I took it off my belt to plug it in, and the screen is cracked. There is no physical damages to the outside, but the lcd is obviously damaged, with the liquid puddling near the crack.
    I looked for information and found that apple was reportedly replacing screens/ipods with this issue as recently as February of this year, but am not finding anything more recent saying they are or aren't.
    I got my ipod delivered 8/18/06, but when I look it up on apple's warranty site it says it was purchased in 11/05. (I got it as a prize from a company, so it likely sat in their warehouse for a time.
    I'll call apple in the morning to speak with them, but does anyone have recent experience on trying to get service for a nano with a cracked screen and no external damage?

    Well, it seems it's not just the call center that's confused.
    I sent my iPod in, since the verdict seemed uncertain. The day they received it, the status on the website updated to say they had found accidental damage or abuse and service was declined. Below that it said they shipped the original back to me on 10/7/06.
    Several days later, I got an email from apple, saying that my replacement process had been completed, and the replacement ipod had been shipped to me. This email included a tracking number, where the website status did not. Tracking the package, it's shipping from China, so I'm assuming they actually did replace my nano. (I shipped the original to CA for service, so I doubt they shipped it back to me by way of china)
    I'll post again to be certain, but it seems they are still replacing ipod nano's with broken screens.

  • Can the Apple store replace my screen on my iPhone 4S

    Any one have an answer on the store being able to replace teh screen for me on an iPhone 4S? 

    They will replace the whole phone, but you'll have to pay for it.
    Out-of-Warranty Service
    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
    iPhone model
    Out-of-Warranty Service
    iPhone 5
    $229
    iPhone 4S
    $199
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone
    $149
    A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax.
    Message was edited by: Ingo2711

  • Does Apple store replace or send off for repair a deffective iphone?

    Purchased on release day and wifi does not work. I anm going to the apple store today for an appointment. I have restored it. Will they replace it or send it of for repair?
    Thanks

    When the iPhone was first released, there was no refurbished inventory available and if there was a problem within the first 14 days or so after an iPhone was purchased, an exchange at the store was pretty much automatic.
    Now that some time has passed - if the store personnel are unable to repair it, your iPhone will be sent off to AppleCare to be inspected and tested for possible repair or replacement with a new or refurbished iPhone at Apple's discretion depending on inventory on hand - along with a loaner iPhone offered and provided by the store if needed/wanted.
    The Store Manager may have some flexibility in this regard but an exchange with a new iPhone off the shelf at a store is not automatic.

  • Does Apple warrenty a cracked screen if you don't have insurance?

    Does Apple warrenty or cover a cracked screen on an iphone 5 if you don't have insurance?

    Welcome to the Apple Support Communities
    Accidental damages aren't covered by the warranty, so you will have to get a refurbished iPhone for $229. That's because Apple doesn't repair iPhones, iPods touch or iPads

  • Does apple still take cracked screen returns?

    and how do they do it? do they just give u a new one or do u have to wait?

    Hi,
    You may want to read the post at the very top of the forum?
    Apple Are You Replacing Cracked Cracked Screen Nanos or not

  • HT4993 Does apple care cover cracked screens?

    I was wondering if appel care covered cracked screens? Help please.

    Only if it came that way when you bought it or was caused by a manufacturing defect. Otherwise, it's considered the result of user negligence and not covered by the warranty. Take it in for service to find out.

  • Does Apple warranty cover cracked screens?

    I just got a white 64 GB iPhone 4S on Halloween and a little kid threw it on a marble floor and the screen is completely cracked ALL over.
    I recall back in 2008 a kid slammed my mom's white MacBook which cracked the screen and Apple fixed it for free within a matter of days.
    I guess my family doesn't have much luck when it comes to Apple products and little kids, huh?
    Any ideas?

    My son fell and used the phone to break his fall on concrete and shattered it. If the display isn't damaged And only glass needed then 129 dollars is still far more than needed. You can get the replacement kit for £20. I got mine fitted for £40 in total.
    So if the poster sees no bleeding in the display then I recommend just getting glass replaced which won't cost 129 usd

  • Does apple care cover cracked screens?

    My screen cracked and I purcahsed applecare and the computer two years ago. Does Applecare cover this?

    My understanding is that AppleCare does not cover accidental damage.
    AppleCare covers manufacturing defect.
    Give AppleCare a call. 1-800-275-2273
    Nothing to lose.
    Best.

  • Does apple care protect cracked screens?

    ???????????

    No. That is accidental damage and is NOT covered. However, perhaps you have homeowners insurance that will cover it? Does the credit card you purchased the iPhone with have such protection?
    If not, you can return your phone to Apple for a $199.00 non-warranty replacement.

  • If my mini ipad screen is broken does apple store fix it under the warenty?

    IF my mini iPad is broken, does apple store fix it under warranty?

    If in some extremely unlikely event the screen cracked on it's own, and you could prove that it happened that way, it would be covered under the warranty. However, you would have to have a very compelling case and great evidence that the screen cracked due to a manufacturers defect.

  • Does Apple warranty cover cracks or broken screens?

    Does Apple warranty cover cracks, I got pushed and my iPhone is cracked. I need a new screen!!! Help

    No. You can have the device exchanged for a refurbished replacement.
    iPhone Service Support and Costs

  • It seems like I just missed the interval for the hard disk replacement program. I purchased in March 2009 a 24 inch Intel iMac . How much does it cost to have apple support at an Apple Store replace a hard drive?

    It seems like I just missed the interval for the hard disk replacement program. I purchased in March 2009 a 24 inch Intel iMac . How much does it cost to have apple support at an Apple Store replace a hard drive?

    My hard drive continually has the floating beach ball and will take massive time to fulfill a request. And then will not boot up...so then I have to do a restore and rebuild hard drive from a past saved time machine version. Works for a little bit...then the floating beachball comes more and more...until it will not boot up again. So then I restore from a previous time machine saved version....and again it works for a day or so ... until it happens again. Now it's happening faster and faster...so I think my hard drive is dying.

  • HOW MUCH DO APPLE CHARGE TO REPLACE CRACKED SCREEN IN IPHONES

    How much do apple charge to replace cracked screen on iphone 5

    You can look this up yourself:
    http://www.apple.com/support/service/
    Out-of-Warranty Service
    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
    iPhone model
    Out-of-Warranty Service
    iPhone 5
    $229
    iPhone 4S
    $199
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone
    $149
    A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax. "

  • Does the warranty cover cracked screens?

    Does the warranty cover cracked screens? I dropped it by accident?

    SantannaF, just what are you saying?
    - The warranty that covmes with the iPod does not cover a broken screen.
    - When this post was written, there wan an extented warranty, AppleCare that yo could purchase the increased the waranry period from one year to two years. It still did not cover accidental damage like a broken screen.
    - Now, Apple offers for a price, AppleCare+. That covers replacment for a broken screen for a fee of $29
    extends your coverage to two years from the original purchase date of your iPod and adds up to two incidents of accidental damage coverage, each subject to a $29 service fee plus applicable tax.1
    http://www.apple.com/support/products/ipod.html
    SantannaF wrote:
    It is covered by the warranty

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