Does BIS over wifi depend on type of BIS Plan???

Hi all
few days back i bought my first BB ( Curve 8520) & activated BSNL (India) BIS LITE Plan (unlimited e-mail access only, no browser, no social networks etc. ) which is perfect for my needs.
My problem is i can't get BIS data services over wifi - white dash indication instead of green check in front of wifi connection option, no e-mail over wifi, only browsing is possible. As my office is basement where GSM Signal aren't available, I am badly in need of BIS over Wifi.
I tried very thing given in the various forms from device wipe, wifi diagnostics, bb ip pinging, telneting, HRT WIFI 60 registration to hard reset etc. many times & also did talked to Customer Care a lot but couldn't get my problem solved.
After all communications BSNL Customer Care finally told me that I can access BIS Services Over Wifi only if I take BIS Unlimited Plan (which is 3 times costlier than my current one & quite unnecessary for my needs) & with my current Plan I can't access BIS over wifi.
This makes no sense, basically I don't believe this, never read or heard anywhere. BB document mentioned below regarding accessing blackberry data services through wifi doesn't mention any caveat like this!!!!!
h t t p ://uk.blackberry.com/ataglance/networks/Accessing_BlackBerry_Data_Services_Via_Wi-Fi.pdf
please confirm is it so?
please help me out guys
Solved!
Go to Solution.

Hi and Welcome to the Forums!
The carriers indeed each do control the services that they provide under different data plans. Further, at the bottom of page 6 of the document you cited, it states:
Check with your wireless service provider for supported services and features. Not all Blackberry data plans support Wi-Fi access to BlackBerry data services.
Hence, it sounds like your carrier does not provide, under the plan you have, access to the BIS infrastructure via WiFi.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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rim should make an announcement about this issue about servers going down same time every year i am loosing money without BIS service if there is no BIS that means i can hammer my blackberry down and buy a freakin iphone

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Welcome to the BlackBerry Support Community Forums.
Some customers in EMEA are having issues connecting to BlackBerry services over WiFi. Our product teams are aware of this and are looking into it.
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