Does BO support SSO via VPN?

Hi, does BO support AD SSO against vintela via VPN? Does user can under a SSO environment through VPN from outside of the office.
Thanks.
Regards,
Daniel

Hi Keith,
BI4 users Kerberos authentication. There is no specific tests performed using vendors VPN to support their platform.
Without logs or kerberos events logged, I can only presume what is happening:
- The user logs in the computer with a non-valid DOMAIN\account and then connect to the domain. If he opens the browser in the client computer, is sending the wrong credentials
- When the client computer connects to InfoView, it is not considered "Intranet zone" and therefore is not sending credentials.
- Other problems: Kerberos using UDP, etc. Requires to capture network traffic.
In order to have a realistic test, you should connect a laptop to the network and use a valid domain user, then disconnect from the network and use another network (WIFI for guests or similar) + VPN and test the SSO.
Regards,
Julian

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    4 ETW000  [     dev trc,00000]   -> loadClientRuntime()                                                   27  0.006041
    4 ETW000  [     dev trc,00000]  Loading SQLDBC client runtime ...                                         19  0.006060
    4 ETW000  [     dev trc,00000]  SQLDBC Module  : C:\usr\sap\CM1\hdbclient\libSQLDBCHDB.dll               779  0.006839
    4 ETW000  [     dev trc,00000]  SQLDBC Runtime : libSQLDBCHDB 1.00.68 Build 0384084-1510                  74  0.006913
    4 ETW000  [     dev trc,00000]  SQLDBC client runtime is 1.00.68.0384084                                  45  0.006958
    4 ETW000  [     dev trc,00000]   -> getNewConnection()                                                    28  0.006986
    4 ETW000  [     dev trc,00000]   <- getNewConnection(con_hdl=0)                                           78  0.007064
    4 ETW000  [     dev trc,00000]   -> checkEnvironment(con_hdl=0)                                           34  0.007098
    4 ETW000  [     dev trc,00000]   -> connect(con_info_p=0000000000000000)                                  27  0.007125
    4 ETW000  [     dev trc,00000]  Try to connect via secure store (DEFAULT) on connection 0 ...             62  0.007187
    4 ETW000  [     dev trc,00000]   -> check_db_params(con_hdl=0)                                         61365  0.068552
    4 ETW000  [     dev trc,00000]  Attach to HDB : 1.00.68.384084 (NewDB100_REL)                           7595  0.076147
    4 ETW000  [     dev trc,00000]  Database release is HDB 1.00.68.384084                                    49  0.076196
    4 ETW000  [     dev trc,00000]  INFO : Database 'HDB/00' instance is running on 'hanaserver'            6867  0.083063
    4 ETW000  [     dev trc,00000]  INFO : Connect to DB as 'SAPCM1', connection_id=201064                 43659  0.126722
    4 ETW000  [     dev trc,00000]  DB max. input host variables  : 32767                                   6954  0.133676
    4 ETW000  [     dev trc,00000]  DB max. statement length      : 1048576                                   34  0.133710
    4 ETW000  [     dev trc,00000]  DB max. array size            : 100000                                    75  0.133785
    4 ETW000  [     dev trc,00000]  use decimal precision as length                                           21  0.133806
    4 ETW000  [     dev trc,00000]  ABAPVARCHARMODE is used                                                   19  0.133825
    4 ETW000  [     dev trc,00000]  INFO : DBSL buffer size = 1048576                                         20  0.133845
    4 ETW000  [     dev trc,00000]  Command info enabled                                                      19  0.133864
    4 ETW000  [     dev trc,00000]  Now I'm connected to HDB                                                  18  0.133882
    4 ETW000  [     dev trc,00000]  00: hanaserver-HDB/00, since=20140602134916, ABAP= <unknown> (0)          30  0.133912
    4 ETW000  [     dev trc,00000]  } DbSlHDBConnect(rc=0)                                                    18  0.133930
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=30,arg_p=0000000000000000)             24  0.133954
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    18  0.133972
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=21,arg_p=000000000205F460)             22  0.133994
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    18  0.134012
    4 ETW000  [     dev trc,00000]  Connection 0 opened (DBSL handle 0)                                       36  0.134048
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=7,arg_p=000000000205F4B0)              25  0.134073
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    17  0.134090
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=63,arg_p=000000000205F2B0)             23  0.134113
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    18  0.134131
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=21,arg_p=000000000205F300)          12214  0.146345
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    32  0.146377
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=11,arg_p=000000000205F420)             26  0.146403
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    18  0.146421
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=22,arg_p=000000000205F390)             23  0.146444
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    37  0.146481
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=13,arg_p=000000000205F260)             29  0.146510
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    18  0.146528
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=24,arg_p=000000000205F210)             37  0.146565
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    35  0.146600
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=51,arg_p=000000000205F200)             40  0.146640
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=15)                                                   31  0.146671
    4 ETW000  [     dev trc,00000]  { DbSlHDBPrepare(con_hdl=0,ss_p=000000000205F4E0,op=3,da_p=000000000205F540)
    4 ETW000                                                                                                  46  0.146717
    4 ETW000  [     dev trc,00000]   -> buildSQLStmt(stmt_p=000000000205F4B0,da_p=000000000205F540,for_explain=0,lock=0,op=3)
    4 ETW000                                                                                                  89  0.146806
    4 ETW000  [     dev trc,00000]   <- buildSQLStmt(len=27,op=3,#marker=0,#lob=0)                            33  0.146839
    4 ETW000  [     dev trc,00000]   -> stmt_prepare(sc_hdl=0000000003AEAC40,ss_p=000000000205F4E0)           75  0.146914
    4 ETW000  [     dev trc,00000]  sc_p=0000000003AEAC40,no=0,idc_p=0000000000000000,con=0,act=0,slen=27,smax=256,#vars=0,stmt=000000000AD913E0,table=SVERS                        
    4 ETW000                                                                                                  46  0.146960
    4 ETW000  [     dev trc,00000]  SELECT VERSION FROM SVERS  ;                                              23  0.146983
    4 ETW000  [     dev trc,00000]    CURSOR C_0000 PREPARE on connection 0                                   21  0.147004
    4 ETW000  [     dev trc,00000]  } DbSlHDBPrepare(rc=0)                                                  6174  0.153178
    4 ETW000  [     dev trc,00000]  { DbSlHDBRead(con_hdl=0,ss_p=000000000205F4E0,da_p=000000000205F540)
    4 ETW000                                                                                                  53  0.153231
    4 ETW000  [     dev trc,00000]   ABAP USER is not set                                                     25  0.153256
    4 ETW000  [     dev trc,00000]   -> activate_stmt(sc_hdl=0000000003AEAC40,da_p=000000000205F540)          25  0.153281
    4 ETW000  [     dev trc,00000]   -> bind_variables(sc_hdl=0000000003AEAC40,in_out=0,bulk=0,da_p=000000000205F540)
    4 ETW000                                                                                                  30  0.153311
    4 ETW000  [     dev trc,00000]   -> allocParameter(in_out=0,col_cnt=0)                                    21  0.153332
    4 ETW000  [     dev trc,00000]   -> calculate_record_length(sc_hdl=0000000003AEAC40,in_out=0,bulk=0,types=0000000000000000,#col=0,useBulkInsertWithLobs=0)
    4 ETW000                                                                                                  54  0.153386
    4 ETW000  [     dev trc,00000]      #float=0,#lob=0,itab=0,#short=0,#int=0,#llong=0,#uc=0,rec_lng=0,db_lng=0
    4 ETW000                                                                                                  33  0.153419
    4 ETW000  [     dev trc,00000]   <- calculate_record_length(row_size=0, lob_cnt=0, lob_pw_cnt=0, long_cnt=0, ins_bulk_lob=0, row_max=1)
    4 ETW000                                                                                                  33  0.153452
    4 ETW000  [     dev trc,00000]   -> exec_modify(sc_hdl=0000000003AEAC40,ss_p=000000000205F4E0,bulk=0,in_out=1,da_p=000000000205F540)
    4 ETW000                                                                                                  36  0.153488
    4 ETW000  [     dev trc,00000]   -> stmt_execute(sc_hdl=0000000003AEAC40,ss_p=000000000205F4E0,in_out=1,da_p=000000000205F540)
    4 ETW000                                                                                                  95  0.153583
    4 ETW000  [     dev trc,00000]    OPEN CURSOR C_0000 on connection 0                                      28  0.153611
    4 ETW000  [     dev trc,00000]    CURSOR C_0000 SET InputSize=1                                           23  0.153634
    4 ETW000  [     dev trc,00000]    CURSOR C_0000 EXECUTE on connection 0                                   22  0.153656
    4 ETW000  [     dev trc,00000]    execute() of C_0000, #rec=0, rcSQL=0, rc=0                            6404  0.160060
    4 ETW000  [     dev trc,00000]    CURSOR C_0000, rc=0,#rec=0,#dbcount=0                                   36  0.160096
    4 ETW000  [     dev trc,00000]   -> bind_variables(sc_hdl=0000000003AEAC40,in_out=1,bulk=0,da_p=000000000205F540)
    4 ETW000                                                                                                  33  0.160129
    4 ETW000  [     dev trc,00000]   -> allocParameter(in_out=1,col_cnt=1)                                    21  0.160150
    4 ETW000  [     dev trc,00000]   -> calculate_record_length(sc_hdl=0000000003AEAC40,in_out=1,bulk=0,types=000000000205F518,#col=1,useBulkInsertWithLobs=0)
    4 ETW000                                                                                                  37  0.160187
    4 ETW000  [     dev trc,00000]      #float=0,#lob=0,itab=0,#short=0,#int=0,#llong=0,#uc=72,rec_lng=144,db_lng=144
    4 ETW000                                                                                                  31  0.160218
    4 ETW000  [     dev trc,00000]   <- calculate_record_length(row_size=144, lob_cnt=0, lob_pw_cnt=0, long_cnt=0, ins_bulk_lob=0, row_max=1)
    4 ETW000                                                                                                  31  0.160249
    4 ETW000  [     dev trc,00000]   -> allocIndicator(in_out=1,row_cnt=1)                                    21  0.160270
    4 ETW000  [     dev trc,00000]   -> allocData(in_out=1,size=1048576)                                      21  0.160291
    4 ETW000  [     dev trc,00000]   -> bind_type_and_length(sc_hdl=0000000003AEAC40,in_out=1,bulk=0,arr_size=1,types=000000000205F518,da_p=000000000205F540)
    4 ETW000                                                                                                  45  0.160336
    4 ETW000  [     dev trc,00000]   -> exec_fetch(sc_hdl=0000000003AEAC40,bulk=0,da_p=000000000205F540)
    4 ETW000                                                                                                  41  0.160377
    4 ETW000  [     dev trc,00000]      xcnt=1,row_i=0,row_pcnt=0                                             20  0.160397
    4 ETW000  [     dev trc,00000]   -> stmt_fetch(sc_hdl=0000000003AEAC40)                                   20  0.160417
    4 ETW000  [     dev trc,00000]    CURSOR C_0000 FETCH (xcnt=1) on connection 0                            23  0.160440
    4 ETW000  [     dev trc,00000]    next() of C_0000, rc=0                                                  27  0.160467
    4 ETW000  [     dev trc,00000]    fetch() of C_0000, #rec=1, rc=0, rcSQL=0                                28  0.160495
    4 ETW000  [     dev trc,00000]   -> deactivate_stmt(sc_hdl=0000000003AEAC40,da_p=000000000205F540,rc=0)
    4 ETW000                                                                                                  91  0.160586
    4 ETW000  [     dev trc,00000]   -> StmtCacheFree(DBSL:C_0000)                                            24  0.160610
    4 ETW000  [     dev trc,00000]    CURSOR C_0000 CLOSE resultset on connection 0                           20  0.160630
    4 ETW000  [     dev trc,00000]  } DbSlHDBRead(rc=0)                                                       34  0.160664
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=43,arg_p=00000001400FAB06)             25  0.160689
    4 ETW000  [     dev trc,00000]  INFO : SAP RELEASE (DB) = 740                                             19  0.160708
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    16  0.160724
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=41,arg_p=00000001400FAB98)             49  0.160773
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    19  0.160792
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=14,arg_p=0000000002055888)             22  0.160814
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    18  0.160832
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=50,arg_p=0000000002055880)             22  0.160854
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    26  0.160880
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=52,arg_p=00000000020558F0)             23  0.160903
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    17  0.160920
    4 ETW000  [     dev trc,00000]  { DbSlHDBControl(con_hdl=0,command=20,arg_p=0000000141FC74F0)             99  0.161019
    4 ETW000  [     dev trc,00000]  INFO : STMT SIZE = 1048576                                                21  0.161040
    4 ETW000  [     dev trc,00000]  INFO : MARKER_CNT = 32767                                                 18  0.161058
    4 ETW000  [     dev trc,00000]  } DbSlHDBControl(rc=0)                                                    19  0.161077
    4 ETW000  [     dev trc,00000]  NTAB: SELECT COMPCNT, UNICODELG FROM DDNTT WHERE TABNAME = 'SVERS'...
    4 ETW000                                                                                                  38  0.161115
    4 ETW000  [     dev trc,00000]  { DbSlHDBPrepare(con_hdl=0,ss_p=0000000002055160,op=3,da_p=00000000020551B0)
    4 ETW000                                                                                                  31  0.161146
    4 ETW000  [     dev trc,00000]   -> buildSQLStmt(stmt_p=0000000002055180,da_p=00000000020551B0,for_explain=0,lock=0,op=3)
    4 ETW000                                                                                                  32  0.161178
    4 ETW000  [     dev trc,00000]   <- buildSQLStmt(len=63,op=3,#marker=0,#lob=0)                            23  0.161201
    4 ETW000  [     dev trc,00000]   -> stmt_prepare(sc_hdl=0000000003AEACD8,ss_p=0000000002055160)           38  0.161239
    4 ETW000  [     dev trc,00000]  sc_p=0000000003AEACD8,no=1,idc_p=0000000000000000,con=0,act=0,slen=63,smax=256,#vars=0,stmt=000000000AE09690,table=DDNTT                        
    4 ETW000                                                                                                  38  0.161277
    4 ETW000  [     dev trc,00000]  SELECT COMPCNT, UNICODELG FROM "DDNTT" WHERE TABNAME = 'SVERS' ;          21  0.161298
    4 ETW000  [     dev trc,00000]    CURSOR C_0001 PREPARE on connection 0                                   19  0.161317
    4 ETW000  [     dev trc,00000]  } DbSlHDBPrepare(rc=0)                                                  6453  0.167770
    4 ETW000  [     dev trc,00000]  db_con_test_and_open: 1 open cursors (delta=1)                            30  0.167800
    4 ETW000  [     dev trc,00000]  db_con_check_dirty: 1 open cursors, tx = NO , bc = NO                     18  0.167818
    4 ETW000  [     dev trc,00000]  db_con_check_dirty: db_con_dirty = YES                                    16  0.167834
    4 ETW000  [     dev trc,00000]  { DbSlHDBBegRead(con_hdl=0,ss_p=0000000002055160,da_p=00000000020551B0)
    4 ETW000                                                                                                  35  0.167869
    4 ETW000  [     dev trc,00000]   ABAP USER is not set                                                     23  0.167892
    4 ETW000  [     dev trc,00000]   -> activate_stmt(sc_hdl=0000000003AEACD8,da_p=00000000020551B0)          23  0.167915
    4 ETW000  [     dev trc,00000]   -> bind_variables(sc_hdl=0000000003AEACD8,in_out=0,bulk=0,da_p=00000000020551B0)
    4 ETW000                                                                                                  32  0.167947
    4 ETW000  [     dev trc,00000]   -> allocParameter(in_out=0,col_cnt=0)                                    23  0.167970
    4 ETW000  [     dev trc,00000]   -> calculate_record_length(sc_hdl=0000000003AEACD8,in_out=0,bulk=0,types=0000000000000000,#col=0,useBulkInsertWithLobs=0)
    4 ETW000                                                                                                  34  0.168004
    4 ETW000  [     dev trc,00000]      #float=0,#lob=0,itab=0,#short=0,#int=0,#llong=0,#uc=0,rec_lng=0,db_lng=0
    4 ETW000                                                                                                  30  0.168034
    4 ETW000  [     dev trc,00000]   <- calculate_record_length(row_size=0, lob_cnt=0, lob_pw_cnt=0, long_cnt=0, ins_bulk_lob=0, row_max=1)
    4 ETW000                                                                                                  31  0.168065
    4 ETW000  [     dev trc,00000]   -> exec_modify(sc_hdl=0000000003AEACD8,ss_p=0000000002055160,bulk=0,in_out=1,da_p=00000000020551B0)
    4 ETW000                                                                                                  32  0.168097
    4 ETW000  [     dev trc,00000]   -> stmt_execute(sc_hdl=0000000003AEACD8,ss_p=0000000002055160,in_out=1,da_p=00000000020551B0)
    4 ETW000                                                                                                  32  0.168129
    4 ETW000  [     dev trc,00000]    OPEN CURSOR C_0001 on connection 0                                      20  0.168149
    4 ETW000  [     dev trc,00000]    CURSOR C_0001 SET InputSize=1                                           19  0.168168
    4 ETW000  [     dev trc,00000]    CURSOR C_0001 EXECUTE on connection 0                                   20  0.168188
    4 ETW000  [     dev trc,00000]    execute() of C_0001, #rec=0, rcSQL=0, rc=0                            5712  0.173900
    4 ETW000  [     dev trc,00000]    CURSOR C_0001, rc=0,#rec=0,#dbcount=0                                   34  0.173934
    4 ETW000  [     dev trc,00000]   -> bind_variables(sc_hdl=0000000003AEACD8,in_out=1,bulk=1,da_p=00000000020551B0)
    4 ETW000                                                                                                  32  0.173966
    4 ETW000  [     dev trc,00000]   -> allocParameter(in_out=1,col_cnt=2)                                    21  0.173987
    4 ETW000  [     dev trc,00000]   -> calculate_record_length(sc_hdl=0000000003AEACD8,in_out=1,bulk=1,types=0000000002055240,#col=2,useBulkInsertWithLobs=0)
    4 ETW000                                                                                                  34  0.174021
    4 ETW000  [     dev trc,00000]      #float=0,#lob=0,itab=0,#short=2,#int=0,#llong=0,#uc=0,rec_lng=16,db_lng=4
    4 ETW000                                                                                                  30  0.174051
    4 ETW000  [     dev trc,00000]   <- calculate_record_length(row_size=16, lob_cnt=0, lob_pw_cnt=0, long_cnt=0, ins_bulk_lob=0, row_max=65536)
    4 ETW000                                                                                                  32  0.174083
    4 ETW000  [     dev trc,00000]   -> allocIndicator(in_out=1,row_cnt=65536)                                20  0.174103
    4 ETW000  [     dev trc,00000]   -> allocData(in_out=1,size=1048576)                                      30  0.174133
    4 ETW000  [     dev trc,00000]   -> bind_type_and_length(sc_hdl=0000000003AEACD8,in_out=1,bulk=1,arr_size=65536,types=0000000002055240,da_p=00000000020551B0)
    4 ETW000                                                                                                  36  0.174169
    4 ETW000  [     dev trc,00000]  } DbSlHDBBegRead(rc=0)                                                    24  0.174193
    4 ETW000  [     dev trc,00000]  { DbSlHDBExeRead(con_hdl=0,ss_p=0000000002055160,da_p=00000000020551B0)
    4 ETW000                                                                                                  35  0.174228
    4 ETW000  [     dev trc,00000]   ABAP USER is not set                                                     20  0.174248
    4 ETW000  [     dev trc,00000]   -> exec_fetch(sc_hdl=0000000003AEACD8,bulk=0,da_p=00000000020551B0)
    4 ETW000                                                                                                  33  0.174281
    4 ETW000  [     dev trc,00000]      xcnt=1,row_i=0,row_pcnt=0                                             20  0.174301
    4 ETW000  [     dev trc,00000]   -> stmt_fetch(sc_hdl=0000000003AEACD8)                                   20  0.174321
    4 ETW000  [     dev trc,00000]    CURSOR C_0001 FETCH (xcnt=1) on connection 0                            20  0.174341
    4 ETW000&

    Hi,
    Could you check for SAP Note   1952701 - DBSL supports new HANA version number
    Regards,
    Gaurav

  • Using time warner road runner. when I try to open up safari to home page I get error message that this version does not support the "community toolbar" can't proceed until closing the error message. sick of seeing it

    using time warner road runner. when I try to open up safari to home page I get error message that this version does not support the "community toolbar" can't proceed until closing the error message. sick of seeing it

    That toolbar/ct plugin seems to cause problems for all who install it!
    Close Safari, then locate and delete the following files and it should be gone:
    /Library/Application Support/Conduit
    /Library/InputManagers/CTLoader
    /Library/Receipts/ctloader.pkg
    /Library/Receipts/<Toolbar name>.pkg
    /Library/Application Support/SIMBL/Plugins/CT2285220.bundle
    /Users/<User name>/Library/Application Support/Conduit
    where / is the root library on your Hard Disk.
    If you are running Snow Leopard you should also look here:
    Library/launchAgents/com.conduit.loader.agent.plist
    Library/Application support/conduit plugins
    Also, as mentioned by Gilli2000:
    Library/Receipts - If you read it, it has information in it at the bottom referring extensively to "CT" and "community toolbar".
    Maybe it is harmless, but trash those items anyway!
    Note: Safari does not support any third-party toolbars except those supplied as an extension to Safari via the Extension Gallery.

  • I run a studio in Atlanta.  I am doing an upgrade to Protools 11.  Avid does not support Yosemite.  Mavericks is no where to be found on App store.  Had to purchase Mountain Lion.  I am losing money waiting on Apple to "ship" / email me a activation

    I run a studio here in Atlanta.  YEster day morning I called an Apple store to see if I could buy a copy of Mavericks.  They forwarded me to Apple Care.  Apple Care tech and myself could not find Mavericks anywhere on the app store.  Avid does not support Yosemiteam yet, so I had no other choice but to purchase Mountain Lion.  It has been over 24 hours waI ting on Apple to "ship" / email me a code to download from the app store.  I read a lot of horror stories from when they rolled out Mountain Lion in 2012 about it taking 72 hours to receive the codes.  I hope that maybe it doesn't take that l9ng this time because I am losing money by the minute.  Microsoft would have had a code to me in minutes.  This is just crazy.  I have used Apple products for years, but this is very disappointing.  Anyone else ordered Mountain Lion recently?  How long dI'd it take Apple to "ship" you your code via email?  Thanks

    From what I've read on these forums over the past few months, it hasn't gotten any better. An electronic order from any company shouldn't take more than 12 hours for a system to respond to, but people have been waiting up to a week for their redemption code email to arrive. It makes no sense to me why it would take that long.

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