Does BT actually work!!!

I'm a new customer to BT. Well a customer like many other customers having installation problems along with many other painstakingly annoying quarrels. As I've seen from many people on this forum they have problems with bills, bad customer service, ridiculously long installation times. Plainly obvious scripted stonewalls from customer services agents, missed engineer appointments, missed call backs, late call backs and many other things.
All I want to know is their light at the end of the tunnel or should I cut my losses and go with another provider? I'm really not filled with confidence From what I've read.

BT have over 6 million customers. The ones who post on a forum, as you have, generally do so because they have a problem. Very few people come to a forum to say that everything is rosy and BT are great.
While it is annoying and understandably a frustrating experience when things do not go right I don't think BT do it deliberately.
There is no doubt that BT Customer Service could be improved by such things as better communication with the customer when things do go wrong and a better standard of training for their front line help desk amongst other things, which would go some way to taking the annoyance and frustration out of the customers experience.
Personally I have had only one or two problems during my many many years with BT and these problems were sorted out very quickly when I contacted customer services so it is not always bad.
Before you make up your mind which ISP to go with perhaps you should look onto the other ISP's forums to see what is going on there. I suspect you will find the same moans and groans as on this forum.

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