Does BT Sport count towards my broadband usage?

Am I right in assuming that BT Sport is not like BT TV which doesn't count towards broadband usage. BT Sport could make a significant difference in my usage.
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Watching BT Sport on the online player or app shouldn't count towards your data usage cap. I would keep an eye on your usage meter this month just to check BT have set things up correctly though.
See http://bt.custhelp.com/app/answers/detail/a_id/45884/c/348,6604,6605

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Does using Wi-Fi count towards my data usage?

If I am at work or at home and can connect to my wireless internet will this count as data usage on my verizon plan. I only got the 105mb plan because I really only "need" access to email. It would be nice to access the internet if I can do it without running the chance of incurring overages.
If so, how do I make sure I am not using the phones data plan?
Sorry if this is covered elsewhere. This is my first smartphone and I am not sure what I have gotten myself into. Thanks.
Jodi

Make sure that not only the Wi-Fi is on, but that it's connected. turning on WiFi doesn't automatically connect it unless you've connected to that same WiFi before. You'll know if you're connected by checking the icon next to the signal strength indicator. If it says 3G then you're using your data allowance.
Also, if you're on a family plan and this is your first phone you can take advantage of the smartphones talk free promotion. They give you a $10 credit if you get the unlimited plan so it only ends up costing you $5 more than the 150MB plan, and lasts for the term of the contract.

BROADBAND USAGE WITH YOUVIEW??

Does anyone know if YouView counts towards your broadband usage? BT Vision didn't but I hear that You View can rack up your monthly usage. Not mention on website of course?

Hi Sjf9712,
If you have to YouView through BT then no need to worry about your BT Broadband usage allowance - all BT Vision and YouView On Demand and Catch Up TV is exempt from your usage.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

YouView and broadband usage...?

Now that the 'Catch Up' TV services (iPlayer, 4OD, etc...) are not in the BT Vision section of the new YouView box, does using them now count toward my Broadband usage? It didnt count with the BT Vision box, but I cant find a reference anywhere to whether this has now changed.
cheers
mike

http://www.youview.bt.com/
"YouView is also available with any of our great BT Broadband or BT Infinity packages and with a BT Vision subscription all your on demand viewing (not just BT Vision programmes) is exempt from any broadband usage allowance - so you don't need to worry how much you watch."
So if you get a BT Vision subscription, even their £4 per month offering, then your YouView usage won't be counted against your broadband usage.

Broadband Usage watching BT Sports online using BT...

I have been charged for going over the 10GB limit. We do not stream apart from watching TV sports via the application at home where we have BT broadband.
I phoned BT this morning and they say, watching BT sports via the APP COUNTS TOWARDS USAGE. I have read the terms and as you say this does not count towards usage:
"How much broadband can I use?
Also, great news if you're a sports fan. Any content you watch or stream via the BT Sport app and online player using your BT Broadband connection will not count against your broadband usage limit, so you can enjoy great live sport without the worry."
Who should I contact with this issue, as BT customer services say watching the APP counts towards USAGE and therefore I am being charged for exceeding the limit.
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Hi egr55,
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Broadband Usage and BT Sport

Can you tell me if, when I watch BT Sport online, it goes against my BT Monthly Broadband Usage?
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If you have BT Broadband then the answer is NO it does not count against your Broadband Usage .

If I use my home WiFi to get on the internet, does that count against my data usage?

I'm all set to join Verizon for the first time, except for one thing. Unlike Sprint (terrible but improving speeds on their network), I see that my bill will be a bit higher with Verizon, which is not a problem since everyone I know (on Verizon) gets much faster speeds when they use their phone to get on the internet. So I decided to get the 4GB data package, except the customer service rep online at Verizon's website told me that even while using my phone through my WiFi setup at home, any time spent on the internet will count against my data usage. This seems outrageous, but she assured me it was the case. I've been told this is not the case by most people, but one person I talked to did back up her statement. Can anyone give me the truth on this? If I use my phone at home to get online, but first connect to my wireless connection, does that still count against my data usage? That would mean I'd go over the 4GB limit by like halfway through the month lol. Thanks everyone.

When you are on wifi the cellular data symbol should not be present on the information bar on the top of your phone. it should just show the wifi symbol.
Now a good thing to do is go into your phones settings and have it only update over wifi, the same for your apps. This way there are no surprises. Secondly turn "cellular data off" when at home to just use wifi. Ask yourself why would you pay verizon for data usage over your own wifi connection?
Verizon since they went to the limited data structure has been banging people with high overage fees and its a huge money maker for them, you will never get any truthful answer from their customer no-support. One from another won't even give you the same screen read answers. pity I must say. Just do the suggestions I made and you should be ok. Also turn off global roaming for data to only use verizons network. Personally T-Mobile has unlimited 4G LTE which has been clocked faster than all the carriers. But alas the service is not everywhere. You could have saved quite a bit of money with them. Good Luck
Edited for discussion of moderation as required by the Terms of Service.
Message was edited by: Admin Moderator

Broadband usage monitor - do you believe what it's...

Back in June I submitted a post because my broadband usage had shot up (http://community.bt.com/t5/Bills-Packages/BT-Broadband-why-has-my-usage-rocketed/m-p/894000#M25664). Although some of the increased usage could be explained by the use of Skype (now uninstalled and no longer a factor), the high usage continued beyond the removal of Skype.
There was no obvious explanation for this, but changing the hub security key to more secure one seemed to stop the problem for a while.
Then last week I got the usual BT email warning me I was likely to go over the limit again! After a long conversation with one of the BT tech support people I reluctantly changed the key back to the default one, but got another email warning this morning to say I'm likely to break my limit.
If I was a heavy user I'd accept this, but I'm not. The other thing that puzzles me is that the bulk of usage is upload. I might occasionally upload a few photos to Ebay, and maybe a few to Photobucket occasionally, but they are few and far between. This morning the monitor shows Download of 1.25 and upload of 7.59 - just crazy, there is absolutely no way in which I am uploading that volume of data intentionally.
BT say 'Well or monitor is very accurate', but if that's the case why can't they tell me what I'm being billed for uploading? If it was a gas or electricity bill we'd certainly want a decent explanation if the usage had doubled.
It's tempting to upgrade - but why should I pay BT more when my monthly usage prior to this problem was between 4 and 5gb a month?
Does anyone else have this problem?

Thanks for your reply. No, not using Cloud yet (though I have registered for it). Also, and I may be wrong here, but I thought that usage of Cloud did not count towards your BB usage.
BT even suggested that perhaps someone might have entered the house and reset the hub key to its default setting without our knowledge. Pretty unlikely, besides which I think our inability to log on following such a change might make us suspect something. It's also virtually impossible that a neighbour may be using our hub, as quite apart from the security issue the nearest house is about 40 yards away.
Most of our online usage is email and general browsing from a single laptop, with antivirus and antispyware software updated at least daily. The laptop gets put into hibernation when not in active use.
As a retired IT bloke who has spent more years than I care to think of building and using networked devices it's the fact that neither I nor BT can account for this that bugs me. What bugs me even more is the fact that seemingly I have to just accept BT's word regarding the alleged usage; there is no redress.

Broadband usage high and jumping in usage

Hi
I've been with BT for 6 years at my current address and I had this exact problem back in 2014. It is now happening again. - It turned out my on Demand service was being counted to my broadband usage!!
I took up Netflix (as the On Demand servcies being withdrawn) on the 5th of May, I received the You View box on the 8th May and set it up over that weekend. Sine then my usage has jumped, but I had not realised this until I received an email to say I'd used 6GB of my 10GB allowance.
I checked the usage monitor on 22nd May and my usage was 6.77GB. I telephoned on the 24th May as my usage was showing 7.11GB. I have changed my wireless password and have done everything BT has asked. This morning 6.30am I checked my usage and it showed 9.5GB used! As I've had to come to work I have not been able to telephone you. I've just logged into my account (10.50am) and my uasage is now 10.36GB!!
My average usage is about 3.25GB p/mnth. Nothing has changed except for the new You view box and this weekends usage is impossible! We were away from the house during the day coming home in the evening, only watching some Netflix. It is just myself and my partner. My PC has been turned off since Thursday and my Chrome book was turned on, on Sunday Morning to change my wireless password, then off again. Our mobiles connect to the BT wifi hot spot and not our hub.
I am hoping your going to tell me that something similar is happening and you (BT) are going to fix this and reverse all charges as I have received an email to say I am now going to be charged for this excessive use. Please help as this is very worrying!

I have started with the BT you view box a few months ago and have taken on Netflix with BT when I took on the contract. Since then my broadband usage has rocketed and is going way over my 20gb usage allowance. However I am not using my laptop or other devices much and in fact less than I have done for some time. The only reason for this must be that the netfix usage is being added to my general broadband usage. In some cases this was adding on 2 and 3 gb per day when no other devices were being used at all . BT had promised to call me and had even sent me a text telling me when the call was coming ....but it didnt happen. I have now done an experiment for the first week in June were I have not used the you view for netflixs or on demand at all but continued to use my laptop for emailing etc as per normal. this has shown my usage as only 0.23gb. Clearly there is something wrong and the you view box usage is 'leaking' and being counted in my general broadband usage. I am very unhappy about this as I was sold the benefits of using the you view box on demand services and netflix on the basis that its usage did not count towards my bills. I have never had netflix before so there isnt any confusion about it previously being used by me. Niether have I used it on any other device ....its all been through my BT box .....and I dont want to be charged for it. If any of the ondemand and netflix is being put onto my broadband I was obviously miss sold the device in the first place. Whenever I call the customer service helpline I get different answers and am told that someone will call me back ...they never do ...check your CS phone tapes of my calls and you will see.
looking at the community forum I can see that I am far from unique with this problem .
Can someone call or communicate with me to solve this asap it is of great concern to me.

YouView Broadband usage

Hi,
After spending an hour on the phone going round in circles I thought I would try here, any help would be greatly appreciated.
My Mother has BT Broadband option 1 so has a 10 GB limit, which is enough for all she does.
She got BT vision installed around the 20th Feb - with the TV Unlimited option.
She then started using NowTV around the 26th of March.
Her Broadband usage has suddenly increased
Feb - Not over 10 GB limit
March - 20 GB
April - 41 GB
May - 40 GB
Broadband monitor page currently states:
You have used 42.48 GB this month and your average monthly usage is 7.09 GB.
You have also used 0.12 GB of YouView but because you have a BT Vision subscription pack this isn't counted against your broadband usage allowance.
The first time she got an email warning her she was above her usage I didnt worry as I seen the following link which stated there was a problem with the usage monitor and excess usage would not be charged:
http://bt.custhelp.com/app/answers/detail/a_id/44084/c/348,1155,6239
She recently got an email stating they will be charging her an extra £35 for exceding her usage in April, and I imagine there will be another £35 for Mays usage.
She watches a lof of movies on it, especially NowTV but yet it states she has only used 0.12 GB of YouView!!!!
Looks a lot like YouView usage is being incorrectly counted and being charged for.
Any advice would be appreciated,
Geoff

& lest there is any doubt this is how the Bt website defines it
YouView On-demand explainedAs well as Freeview and Catch-up TV, YouView gives you access to great on demand content including BBC iPlayer. Best of all, you no longer need to huddle over your laptop! You can enjoy watching your favourite shows on your TV.
As well as the standard players which come on your YouView box, you'll get access to BT Vision with thousands of hours of on demand content including Films, TV, Kids, Music and more. In fact, BT Vision has the largest video on demand library on YouView.
The best part is that providers will continue to add Players to YouView, meaning the content you have access to will continue to grow and change.
Subscription to Now TV costs extra.
close

Bt Broadband Usage Allowance

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Does BT Sport count towards my broadband usage?

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