Does creative care about it customers

It would appear that Creative does not care that most customers do not have any idea about the firmware to player issue. No referance material or software is included with the Zen micro. The website has little if any instruction. I have spent, to date, 8hrs. searching and reinstalling firmware, updates, drivers to come to the conclusion that Creative, who at this time are not able to be contacted because it's the weekend, either does not care about it's customers or does not know how to support thier products properly.
I have other things to do than sit at the computer. This Creative Zen micro was to be enjoyed but I'm not enjoying it at all.
Help needed is in post from "rulezbecca".

I did not post "rulezbecca" just replied to it. I have the same problem though.
I posted this to get the attention of, maybe, a Creative tech who might be reading some of the posts.
I have upgraded most of the computer software, firmware, hardware, and other periferals at some time or another with out this much trouble.
The main problem is that after part of the firmware has been loaded the micro hangs and the computer wants me to install a driver so it can communicate with the micro via the USB port, that same port it was using just prior to do the firmware download. Now the micro can not connect via the USB port in this computer or any other computer I try.
How can I get this situation resolved? I have read other posts and tried the suggested actions but none worked with my first micro and I don't want to put this one in the same locked out state.

Similar Messages

My Toshiba L305 - Both Buttons Broken (AGAIN) - TOSHIBA DOES NOT CARE ABOUT THEIR CUSTOMERS

So my left button broke (i didn't do anything) and so since it was under warranty, I was directed to a local authorized repair shop and they had to order the whole new keyboard that includes the little piece of junk plastic piece underneath the button. They fixed it the same day as I watched them and they did a perfect job. They also showed me the little cheap, litte, junky little piece of plastic that supported both buttons and that broke in my case. We both concluded that of course it would break again. Anyway, time goes by and the inside of the power piece broke off. So we go through the same routine. I go to the repair shop, they fix it and they say its common. In this case they even somehow strenghtened it so it would not happen again! So more time goes by (still under the year warranty as of Dec 21, 2009). Now, both my buttons again no longer work (big suprise). So since it is still under warranty, I call Toshiba but now they are saying they changed the rules since two Mondays ago and that I can no longer take it to that local authorized repair center (even though they rocked) but now I have to send in my laptop to Toshiba's official repair center. Needless to say, i wouldn't get my laptop back for 10 days. I run my business from my laptop so how on earth can I send it in? Anyway, I fought a lot with them on the phone and even got to the 'top' of the customer relations department, a frustrated lady named Mina, but she says there is nothing else they can do. No loaner, no replacement, can't get my money back, etc. The only thing I can do is send in my work laptop and not have it for 10 days. So what is ironic is I purchased a Toshiba laptop because I heard they were one of the best made computers. I now know that I was GREATLY misinformed. This is the worst situation I have ever seen in a computer business. The good news is that I am in IT and have lots of clients and so now I have the priviledge of telling my clients to run from Toshiba. I write all this for any of you out there who may have the same problem (because I am positive there will be many more since it is a tiny little piece of plastic underneath your buttons). It is clear to me that this is a defect.
My two big problems with this whole thing:
1. How can anyone expect someone to not have their laptop that they use to run a business for 10 days?
2. Why even have it fixed it if is just going to brake again?
3. So because of the 3 defects of this computer, now Toshiba is punishing me further!
If anyone is reading this who is thinking about buying a toshiba laptop, DON'T DO IT. Save yourself a lot of time, frustration and punishment from the company called, 'Toshiba'. Go with a Dell. Go with anything other than Toshiba. I will say it again: Tosbiba laptops are defective and Toshiba's policies show that they clearly don't care about the customers!

At least Toshiba is covering your repairs under Warranty. My ex-wife's new HP had one of the touchpad buttons break on her system and they want $400 bucks to fix it claiming that physical damage like that isn't covered.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Does Nokia care about its customers..seems like no...

i posted my sentiments on a number of the posts on Nokia website...and immediately got a warning email saying that Nokia read all the messages and there is no need to post my message on many posts....
Well a month later....here is me thinking that if NOKIA does read the post why hasn't NOKIA DONE ANYTHING ABOUT IT......
Well read this.....go back to making paper cos making phones you WERE good at...but your customer service stinks....there are 400 avg views on this topic which means that if you would just fix 400 phones then the problem would be gone..chances of me ever buying a Nokia product ever again.....greater than 400/1......
IF you want to contact me...please do so but only if you are offering to fix the design problem free...
The last time i posted this is what i got.....
Hi iPhoneAnyday,
Your posts from the thread "Re: Lumia broken usb connector, phone won't charge" were removed because you already have posted the same messages on the same thread. Note that posting once in the appropriate board is sufficient to get an answer or help from our community.
Thank you for your understanding.

This is a user-to-user forum. That reponse you got is from a moderator. If you want an answer directly from Nokia, you need to contact them via the official support channels. They are on the Nokia website in the country you are in.
400 views are views from other users, it does not mean anything other than that. I have viewed you post but I do not have the same concern.

Verizon does not care about loyal customers

I have been a very loyal customer to verizon for the past 6 years and now it is time for another upgrade. I go to verizon to upgrade my phone only to be told if i upgrade i will lose my unlimited data plan. I was grandfathered into the unlimited data plan but now i must give it up or keep my current phone. This is crap!! All i want to do is upgrade and keep my service. I was then told that i could in fact keep my plan IF i buy a REPLACEMENT phone. *** is going on here. Needless to say i am switching service providers, nobody else is offering an unlimited data plan but if i have to pay for one it wont be to Verizon!!

I have been with verizon for 10 years. When an employee told me it would be cheaper for me to get off the unlimited plan and go month to month i believed her. LIES!!!!! they want you to get off the unlimited plan. I pay 40 dollars extra a month for this plan when this employee said it was the right choice. I have been through the ringer with Verizon. For months i have been talking to people and trying to get back on the unlimited because their employee gave me false information, Many other Verizon reps said they would have never recommended that i get off the plan because i use the phone a lot for my job. I told the first woman i talked to about that but she reassured me that this was the right plan for me. I had one lady tell me because i am a loyal customer and i pay my bill on time every month that they would switch me back to the unlimited on the next billing cycle... MORE LIES!!!!! There is so much more that i dont even want to get into but this fact remains.... If you work for a company and i look to you for knowledge and advice of what i should do and you give me false and wrong answers then the company should be held responsible. But not Verizon. Now that they are a huge company it doesnt matter to them if they lose LOYAL customers because they will get more tomorrow. So i will be ending my time with them purely out of principle. I dont like being treated with disrespect like i have by this company. So Sprint it is!!! After i converted all my family to verizon. My sister, mom, dad, husbane...i kid you not. Now i need to convert them away from the greed, lies, disrespect, and horrible customer service.

Verizon does not care about its customers

I have had verizon fios for quite a while now, the service itself is great but... I am a litle tired of the hackers, not sure if they are outside hackes or if this is an inside job....
ovh.net is constanly in my logs
94.23.4.33
94.23.42.81
and after I blocked these address' they moved to canada
192.99.193.56.
I changed the ip on my computer every couple of days or so, but within 15 to 20 min my logs start to fill. I contacted the FCC and complained to my state, I get a call back from the great folks at verizon, but I end up with tech advising me that it is impossitble to hack into my computer, and maybe I have malware and I need to purchase their antivirus. I have found numerous articles about how to hack the verizon router, and a friend of mine has proved that they work. Folks I would suggest if you have the knowledge or a friend that does make a passive internet tap, and sit back and watch the traffic that comes through. After doing this I was no longer stunned when my logs would suddenly reset by themselves.

It is best to do the factory reset before downloading the update, because some of the apps that you have downloaded may conflict with the update. If you are having troubles with the new update I suggest you backup your applications, and then complete a factory reset.
The applications that come preinstalled on your device that you mentioned have no affect on your phone or its battery life, unless you have clicked and installed them to your device.
MasterResett: Allows to reset device back to factory settings.
Factory Reset option 1
From the main screen, touch menu tab
Touch Settings
Touch Privacy
Touch Factory Data reset
Touch Reset Phone
Warning: This will erase all data from your phone, including:
Your Google account
System and application data and settings
Downloaded Applications
It will not erase: Current System software and bundled applications; SD Card files, such as music or Photos

VZW does not care about their customers!

I have never been more frustrated with a Company and their complete lack of concern for their paying customers!!! My Samsung Galaxy S4 (which I have had since June 2013) is having trouble receiving text messages from iPhones. This was a brand new line in June 2013 and has not had an iPhone associate with it. This problem started a few weeks back and I have spent countless hours going into Verizon, talking to tech support, conferencing in with family members and Apple to troubleshoot their problems….and no solution!!! Today I call Verizon to update the ticket (the iphone that Apple troubleshooted LAST NIGHT and said everything was fine still cannot send me a text message)…and what does Verizon tell me??? Your escalated ticket is resolved. RESOLVED??????? I am not receiving text messages from iPhones (yet it shows delivered on the iPhone) and my problem is resolved?!?! It's resolved because Verizon has wiped their hands stating that it is an Apple problem…the solutions that were given to me:
1. Have anyone that you know of that has an iPhone contact Apple when they can't text you so they can troubleshoot their phone. Ok, so I need to tell all of my family and friends who have iPhones plus 1400 employees that if you have an iPhone (my phone is also my work cell phone), you may or may not be able to text me and if you can't please call Apple customer service and figure it out with them. But even after you do that - I still won't receive the message.
2. Great news - you are eligible to enroll in our EDGE plan. Just give us the Samsung that you paid $300 dollars and pay $25 a month for a new iPhone and then you won't have an issue with not receiving iMessages. Is that a serious solution?????????????
3. Pay $270 to cancel your line, $125 to cancel your second line and $325 to cancel your third line.
I will be contacting the BBB and filing a complaint. I have never been more disappointed, upset and frustrated by a complete lack of disregard by a Company than i have with Verizon. Do the right thing and give me a proper solution.

First I don't work for Verizon so if angry take it out on Apple because that is actually where the fault lies.
Now on to trying to help.
IPhone users have to have the send as sms/MMS/text radio button on to send to you. You cannot get imessage on an android device. Text and SMS or MMS only. Now that will send to you.
The other thing iPhone users may have to do is going into contacts is edit the contact for you to send text messages. Or as the Apple Forum suggests simply delete the entry and recreate it. http://www.apple.com
Personally I have two iphones and my wife always buys droids (LG G2 is her latest device) and she and I have no difficulty texting or sending photos or attachments to each other at all.
My next suggestion is call 800-922-0204 and have a tech reset your text messaging by removing it from their end and just reset it on your account via their switch. Many times a simple refresh will correct the problem.
Another thing to try is send a text message, then a picture message, or a small video to a friend with an iPhone. See in turn if any of them are received. If they are let that person do the same back to you. This way you will know for certain if it is a fault with your device or Apple IPhone s .
Good Luck

Zen Micro - Does Creative care about making their product work or can someone help

My patience for Creative has just about run out. I am hoping someone can help me because obviously Creative cannot. I bought this Zen Micro in 2005. From the very first day I had problems. I bought it for use with Napster (which I have never had any problems with).
Back then, I had free telephone support, which I no longer have. I guess Creative realized how long they'd be on the phone with everyone since their products need constant technical support. Anyway, they told me that their software was only BETA for Napster. I never would have purchased it if I had known this. My original problems were that if I shut off the player, I would lose everything I had transferred to it. I believe that updates since then have fixed it. I also learned how to avoid this - I locked the device and let it go into idle shutdown. This would allow the device to start up normally next time.
My problems now are as follows. It STILL (two years later) is freezing if I try to transfer more than 5 or 6 tracks. Freezes with no way to fix it unless you unplug it while it's docked. I had to pull out the battery to get it to restart. Now it's lost all my playlists (although the songs are still there) and if I play a song, all the information is gone. You can hear the song but the screen just says something about going to play mode to play a song - while the song is playing. Also, my computer is now not recognizing that the player is connected so I can't get it to connect to Napster to even try to re-start my transfers. I've rebooted the computer and the player. Now I have no idea what to do. I tried to update the driver from Creative but if the computer isn't noticing it's connected, now can I get it to update?
I will never, ever buy a Creative again. But for now, can anyone help me?

I did not post "rulezbecca" just replied to it. I have the same problem though.
I posted this to get the attention of, maybe, a Creative tech who might be reading some of the posts.
I have upgraded most of the computer software, firmware, hardware, and other periferals at some time or another with out this much trouble.
The main problem is that after part of the firmware has been loaded the micro hangs and the computer wants me to install a driver so it can communicate with the micro via the USB port, that same port it was using just prior to do the firmware download. Now the micro can not connect via the USB port in this computer or any other computer I try.
How can I get this situation resolved? I have read other posts and tried the suggested actions but none worked with my first micro and I don't want to put this one in the same locked out state.

Verizon doesn't care about its customers

I have been a customer of Verizons for a long time they used to be the best in customer service and meeting a persons needs, but this has gone away. They no longer care about there customers they only care about making more money off of us. My bill is currently around $250 per month I have 5 cell phones and 1 home phone connect on 1 plan, and I just added another line which they had me create a new account because I can only have 5 cell phones on 1 plan They said if I added more lines I would loose my unlimited data on 1 of my lines and my plan would increase as well. Nice way to gouge your longtime customers
my plan had
2500 nation wide family plan with unlimited texting
1 home phone connect for my house phone
2 smart phones
2 basic phones
1 basic phone with texting blocked due to being my mother inlaws phone
the end of February I called verizon about adding another line they said the best thing to do was take the basic phone off with no texting off of that plan and put it on its own plan and add the new line to the existing plan so I have the unlimited texting With these phones. So I said that sounds good and they did that I also asked the rep to make sure the phone that had no texting was still blocked. She said it was taken care of. I thought we were all good but I had a feeling it wouldn't be that easy because there's always a issue if you change something with verizon and this is there chance to stick it to you. The rep assure me my bill would be under $300 for both plans.
I Received my bill with them after this it was close to $1000 for adding a line and giving them more business. Wow great way to treat your loyal customers.
I Went to look at things on my Verizon account but I couldn't due to the rep who worked on my account messed my accounts up terribly I found out later
I called and asked to speak to a manager knowing that a regular rep wouldn't be able to handle this and I didn't want to explain this twice
The rep her name Tina said we had a royal mess here on the way things were set u. The way the rep set the accounts up couldn't be done so I had to put the phone line that had no texting back on the original plan and move the new line to its own plan then swap equipment then change both those phone numbers but tIna said she couldn't swap the numbers or she would have to charge me $30 per line to do this. She said I would have to do it on my verizon which I later did but came to find out that the rep who set the accounts up deleted the my verizon accounts so I had to call verizon again to change the numbers in which they waived the fee at that time due to not being able to get onto my verizon. Tina had to to put in several. Hundreds of dollars worth of credits due to the rep changing my accounts to every plan being on its own plan and several hundreds of dollars of text charges and me having to explain things in great detail, and having to let her know how things should have been done rather than how it was done. By the end Tina said she would give me a call on friday at 1 pm and I was talking to her on Tuesday. I even asked her if this was her just making a false promise here or if she was going to call me she said she guaranteed a call which I knew wouldn't happen and never did happen since there isn't any accountability for what there reps say. That day I asked Tina if I can record my calls with verizon she said no it was against the law but they could record it.the credits she said she put thru never were taken care of which I found out the following week because verizon called me threading to shut off my service if I didn't make a payment since I owed them so much.thankfully I wrote down all of the credits that were supposed to be put thru so the rep could put them thru at that time and I paid my balance and they assured me there wouldn't be any more issues.
then Monday April 28th comes along and I have no service due to verizon shutting off my services due to getting another bill for close to $1000
so I call verizon and ask for a manager again go thru the whole scenario and they say say I am paying for extra text charges and going over my 2500 minutes and they tell me I don't have my friends and family set up in which the original rep messed those up when they moved my accounts around. In the meantime my wife is unable to use her phone to call me so she calls verizon and verizon forces her to make a $500 payment or she won't be able to use her phone.
according to this rep I spoke to here on April 28th everything supposed to be taken care of but we will see . I ask how this can be taken up the later and they say you can talk to us
verizon says they want your business and they are the best out there then how could this confusing scenario happen.
I Have spent major hours dealing with this confusing scenario of me having to fight to get my credits I deserve and the stress this has caused my family
where is my compensation
I urge the upper management of verizon to look at how they treat there customers from there own reps not doing as they say they can
I hope your not confused a I am here

I am also a customer of many years. Recently I upgraded my phone, and service on my line. I did not need to, but the information I was given was all a LIE to get me out of my unlimited plan. I was told in order to upgrade I needed to switch to the 6gb max plan that included mobile hotspot at no additional cost. I asked repeatedly if it was no additional cost and for how long. I was told as long as I had the plan. I was then placed on hold for 15+ min where I hung up. I received a satisfaction survey call and let them know I was displeased with being put on hold when I'm trying to spend money. I then received a call from the original customer survice rep, where I asked again about the hotspot. I was then reassured that it was included, and finalized my order. The next day I received a call back on my survey and was reassured again that hotspot was included. I get my phone 3 days later, activate it, and it's not included. I WAS LIED TO... not once, but several times. When I called back they have no information stating that I was told that. Not only was I lied to, but now I'm being screwed with. I think it's time for verizon to go.

Is there someone at Verizon that still cares about their customers and will help make this right??

I have spent hours on two phone calls and a chat session regarding a billing discrepancy that is THE FAULT OF VERIZON and still no final resolution. My bill is due in 3 days and I want this resolved now because I don't want to not pay a bill on time because it won't be corrected in time and then my credit rating will fall due to THE FAULT OF VERIZON. I have been working on this problem for OVER TWO WEEKS and TWICE have been told that it was all set and that billing was being told to credit my account, yet STILL NO CREDIT HAS HAPPENED. One rep gave me his email address so that I could follow up with him in case something went wrong with the credit. I have emailed him and GUESS WHAT? NO RESPONSE. I have been a loyal Verizon customer for over 15 years with all bills always PAID ON TIME and THIS IS HOW I GET TREATED?? NOT FAIR. This is so unlike me to write something like this in a forum, but I have had it after receiving THE WORST CUSTOMER SERVICE EVER. WHAT AM I SUPPOSED TO DO NOW TO GET HELP? Is no one at Verizon support HELD ACCOUNTABLE FOR VERIZON MISTAKES?? A VERIZON representative listened to what I needed for business travel and they gave me the added feature that they assured me would be what I needed, and apparently it wasn't right. Is it my fault that a Verizon representative does not know the right answers to how their features work and now I am expected to pay OVER $300 EXTRA BECAUSE OF THEIR MISTAKE? When I take the advice of a Verizon rep I expect they know what they are talking about and that the advice is accurate. APPARENTLY THIS ISN'T TRUE.
Is there someone at Verizon that still cares about their customers and will help make this right??

After ANOTHER call I may be on track to resolving this. But WHY did it have to take several calls and chats over a two week period? WHY did I have to become a mean person to the representative on the phone to finally get this (partially) straightened out? Why does it need to come to that? I really don't want to have to get mean and get myself worked up just to get a billing problem straightened out that is VERIZON'S fault.
Verizon, please consider looking into your lack of proper customer support and make corrections. Even though this may be resolved, After 15 years of being a Verizon customer I will be considering another carrier when my contract runs out and all due to this horrible customer service experience.

Verizon Doesn't Care About Their Customers!

I have been waiting for7 hours for Verizon service to show up for installation of my internet service. When I tried to verify if indeed they were coming, I spent an hour on the phone with their so called Custoner Service Department. I finally found someone who said that they were scheduled to be at my home today between the hours of 8-5. The one hour waiting period of trying to find out information is the tip of the iceberg for me with Verizon. There have been so many incidents of just plain old "we are the biggest and we really don't have to care about our customers". When I tried to find a place to go online and voice a complaint, I could not find a site to go to. Any help would be appreciated as I am certain that they will not even show up today. Thank you

vaughnstone wrote:
I have been waiting for7 hours for Verizon service to show up for installation of my internet service. When I tried to verify if indeed they were coming, I spent an hour on the phone with their so called Custoner Service Department. I finally found someone who said that they were scheduled to be at my home today between the hours of 8-5. The one hour waiting period of trying to find out information is the tip of the iceberg for me with Verizon. There have been so many incidents of just plain old "we are the biggest and we really don't have to care about our customers". When I tried to find a place to go online and voice a complaint, I could not find a site to go to. Any help would be appreciated as I am certain that they will not even show up today. Thank you
Did they show up?

Does anyone know about Web Customers module?

Hi All,
Does anyone know about Web Customers module? How its different from Customers Online?etc.
Thanks.

are you talking about customerhub ? I have not heard of a module called web customers.

Does Lightroom care about camera color space settings?

I am using a NEX 7. Color space options on the camera are sRGB and AdobeRGB. Does Lightroom care about the camera color space settings when it sees RAW files?

Colorspace is used in-camera for creating the jpeg preview embedded in the raw file (and/or jpeg sidecar).
The colorspace is embedded in the jpeg sidecar, and so Lightroom will respect it.
The colorspace is *usually* NOT embedded in the raw preview (although in my opinion it should be). Its in the raw file as proprietary metadata.
All camera manufacturer softwares respect the colorspace for initial raw preview, but Lightroom does not.
(Lightroom doesn't attend to any proprietary metadata, except white balance).
Cheers,
Rob

Verizon does not care about customers!!!

On Sunday, December 9th, I visited my local Verizon store in
Inverness, Florida.
I was excited about getting a new phone and had already
decided on the new Galaxy S III. The store was pretty busy, so we I to wait,
after waiting for about twenty minutes a very friendly sales representative by
the name of Jay was ready to assisted me. I explained to him that earlier this
year I had purchased and returned a phone but that my account had not been
reset to show that I was eligible for upgrade. He then called into Verizon and
spoke to someone named Brandy (<Phone Number deleted>) who stated that she
could not do anything about this situation due to my lack of having a package
tracking number from the phone I had “so-called returned” because it was not
shown as being in the warehouse inventory. After numerous attempts by the sales
representative, as well as myself, to further explain to her that I had
documentation printed from Verizon showing my account being credited monies
back after the phone had been received back into inventory. In an attempt
extinguish the animosity between myself and this Verizon representative, Jay
asked her if there was anyone else, possibly her superior, which we may speak
to. She then put us on hold while she contacted said superior, which reiterated
exactly what she had previously said. My store sale representative had kindly
put his phone on speaker so that I might also be privy to the information given
by these two female representatives. Along with my frustration of the
situation, I had to also sit by as the two of them exchange casual niceties, as
if the store sales representative or myself were not even present. By this
point, I was extremely offended by the utter disregard for myself, being a
loyal customer and for the embarrassed store representative. The superior
explained that even though I had documentation showing the previously purchased
phone had been returned, Verizon did not have any documentation from their
warehouse as ever being received or restocked. She stated that she would have
to file a form to investigate if the phone was indeed received. I was concerned
because this issue was from the beginning of the year and it was now December,
what if they could not find anything? I asked her that very question and she
responded with the answers I dreaded the most: You will have to wait and see
“if” we can find the phone, you are still under a contract because of your
upgrade, and you will be eligible for upgrade again October 2013.
I can not even begin to emphasize my disappointment in
Verizon. I was completely shocked by how not only I was treated but how these
female representatives had also disregarded a fellow Verizon employee too. At
several points he actually had to ask if he could speak without being talked
over by one of them. I would not refer any of my friends, family, or even total
stranger to your company.
The phone call ended with Brandy stating she would get back
in touch with me with an update (which never happened). It is now December 20th
and I am yet to hear from any Verizon representative. Earlier this evening, I
called and spoke with Jennifer (Badge ID#<Deleted>) who was extremely helpful. I
explained the prior situation and provided her with the exact information that
I had provided previously to the store sales representative which then verbally
relayed the information over the phone to the two female representatives. In
matter of minutes, she was able to find a tracking# (<Tracking Number deleted>)
that was received by the warehouse on March 2nd. She could also see
that there was not a name documented for the Verizon employee that sold me the
phone, which came up during my prior conversation because I had to keep
defending myself that I had purchased the phone not in a store, not online, but
over the phone when someone from Verizon contacted me. Jennifer placed me on
hold while she contacted someone else to help her. It wasn’t long and she came
back to the line reporting that she had been able to reset my eligibility. She
apologized for it taking her so long, but I explained to her that when I had
went into the store, I had to wait almost two hours without getting any
acceptable results. I am glad to know that your store representative (Jay) and
your customer service representative (Jennifer), still care about providing
good customer service. If it was not for them, I would honestly believe that
Verizon did not have one ethical employee who believes in doing the right
thing! Even though I finally got it reset, I have never received any response from customer service regarding their employees nasty attitude and lack of professionalism! After the way I was accused of not returning a phone that they had records of receiving, I think they should give me my upgrade for free!
<Personal information of employees and tracking number removed for privacy per the Verizon Wireless Terms of Service .>
Message was edited by: Verizon Moderator

<Inappropriate comments deleted per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Why doesn't ATT care about their Customers?

ATT doesn't care about Customers only their money! We deserve to be treated with respect not like we do not matter

I am sorry that you feel that way. Please be specific and tell us what AT&T did to you to make you feel this way. Perhaps we can guide you to the right person or department to help you with your problem.
I see you post on another thread.
https://forums.att.com/t5/U-verse-Account-Questions/48-Hours-NO-Service-because-ATT-accidentally-cancelled-my/m-p/4283718#M32373
I suggest you contact the AT&T U-verse Care team. You can contact them by clicking the link below:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485
Include the following information:
- Name
- Address
- Account number
- Phone number/email(to contact you if needed)
- The issue you're experiencing(detailed)
Look for a response in the little blue envelope on the upper right in two to three business days. I realize that this further delays you getting service again, but they can help.
__________________________________________________________________

Blackberry Help does not care about the customer

Guys first let me tell you that I haven't seen an abysmal customer service like this. Even the people who sell pirated or illegal materials offer better customer service than this. Seriously. I think BB doesn't give a s*** about the customers, the only official method is to ignore the customer it seems.
Originally, my problem was this:
http://forums.crackberry.com/blackberry-passport-f434/random-reboots-unrecognized-sim-urgent-help-ne...
I have contacted BB Help at Twitter over and over and over again but only a bot answers the messages. Look at that. A bot is answering the complaints at the company who calls themselves "elite" and "enterprise" company. Please help me I am going insane. Should I consult a lawyer? I want to use my one year manufacturers warranty but I can't because BB does not offer any help.

I called customer support once. I was more help to myself than they were to me. Lol

Does creative care about it customers

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