Does Creative think its a "favor" to fix broken produc

I noticed something very alarming in my correspondence with Creative over a malfunctioning Zen V. Never once were the words "sorry" used. I was instructed what I "would do" and "would not do" in order to receive an RMA. Do they realize that it is an inconvenience to the customer to have to go through these channels? To have a product less than a month and it break? Then have to pay shipping to Creative to get what we paid for in the beginning, a working product. Even when I received a working product back, the letter attached never once offered an apology for my inconvenience. Just thought this was interesting...

Whole heartedly agree. Jumping up from the unnamed to the named sections everytime you confirm or edit a name is infuriating. I had come to the forums to seek what I had hoped was an existing solution or preference box I had to check off.
Grim

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