Does Desktop Manager v 4.2.2 work on Win 7?
Phone model: Pearl 8100
Hi -
I have Desktop Manager 4.2.2.14 on a PC with Vista. I can sync my contacts / calendar without any problems. I recently got another PC with WIn 7 and loaded the same version of DM but now I get an "Unknown Error" when I try to set the sync config. Can anyone help me figure out if this is a Win 7 compatibility issue or if its a different problem.
Also, what is the latest version of DM that I can use with my 8100? I had tried a later version some time ago and had some trouble so went back to my tried and tested v4.2.
Finally, will I be able to sync to two different PCs if they have different versions of DM?
Thanks.
Hi sanm and welcome to the BlackBerry Support Community Forums!
Only BlackBerry Desktop Manager 5.0.1 is supported on Windows 7. You can download it at http://www.blackberry.com/go/softwaredownloads.
Thanks!
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!
Similar Messages
-
Desktop Manager & Media Sync NEVER have worked....HELP!
I have had my Pearl Flip for less than 6 months. The Desktop Manager & Media Sync have NEVER worked completely, even ater many, many uninstalls and re-installs.
BB Pearl 8220 Flip
EDGE Wi-Fi
v 4.6.0.222 (Platform 4.1.0.80)Take a look at this KB article. See if the solutions fix the error you're receiving
http://www.blackberry.com/btsc/KB13916
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution. -
Desktop manager is installed, but not working
I have installed and uninstalled the software 10 times today. The desktop manager is loading and my computer is "seeing" my smartphone. When the manager opens, none of the icons are active. As such, when I cursor over the "synchronication" icon -- it highlights - -but links to nowhere. I have downloaded the software from the CD that came with my phone AND I have downloaded it 4 times from online.
Desktop manager worked yesterday for my 8830 -- I had to get a new phone and now I can't retrieve any of my contacts!
Help! I am out of ideas!Hi and welcome to the forums!
Please specify the PC, the OS (if Vista 32 o r64 bit
What version of Outlook are you running .
What version of Desktop manager are you currently running?
Thanks,
Bifocals
Please us the clean removal procedure to save a lot of headaches down the line.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure. -
Desktop Manager Software Help Doesn't Work
I have the latest version of the Blackberry Desktop Manager and the Help Link doesn't open. I know others have had this issue as well. Does anyone know why?
having the same problem here!
-
Desktop Manager 6.1 is not working/opening up
When I click on the desktop icon, the software looks like it is going to open up, but then I get an error message that says this: "Blackberry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience". I have un-installed it and then re-installed it, but it keeps doing the exact same thing. Any suggestions?
gotcha. Looks like you'll have to try a manual uninstall. Not sure whats wrong.
This will point you in the right direction.
http://www.blackberryforums.com/rim-software/25937-how-perform-clean-uninstall-reinstall-blackberry-...
I also recommend after the uninstall, download and do a registry clean using ccleaner.
http://www.piriform.com/ccleaner
Keep re scanning the registry until it returns no errors and reboot.
You've probably already downloaded the latest version, but here is the link if needed:
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
You could consider running windows update too.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music! -
Satellite A300: Does TRDC Reminder & Toshiba Recovery Disc Creator work after Win 7 upgrade?
Hello,
I am sorry for bad English.
Satellite A300.
Conducted updating to Win7 on the program Toshiba Upgrade.
Does this program work;
TRDC Reminder and Toshiba Recovery Disc Creator after updating to Wins7?
The program TRDCReminder did not find "Renewal of computer".
On the program Toshiba Recovery Disc Creator was created and that incomprehensible?
If is not it these programm how to recover computer in the case of failure?
Does Tempro work in Win7?
Many thanks.
With kind regards.
Igor.Good evening.As*** - Enormous thank you for an answer.Before updating to W - s7, I created disks reanimator with Vista.Is there a question in that, how to create the disks of reanimator on W - s7? in default of the corresponding programs?I understood that in the case of accident:1.Restore to Vista 2.Repeatedly to set W - S7 ?Really are not there other paths?On Vista the system was reinstalled from a hard disk.There was possibility to create the disk of renewal.W - S 7 AS ? Tempro after a refixturing ?????:To run out term of guarantee, did 6 months pass ? Enormous Thank you for patience. With kind regards. Igor
-
Bluetooth Desktop Manager communications - a Solution
There has been some chat about this already on this forum, but I haven't seen a simple statement of the problem, its cause, and the solution. As of today I have a Blackberry (an 8310) successfully resyncing over Bluetooth, so here's a quick summary.
The Problem (if you have one)
======================
You can't get the "Synchronize" Option in Blackberry Desktop Manager 4.1-up to work over Bluetooth with your Blackberry. (And for this discussion we will assume that you CAN get it to work over USB - just not over Bluetooth.
The Cause
========
The cause is that your computer and your Blackberry are not communicating properly over Bluetooth. You may have no Bluetooth connectivity between the two at all, or it may seem that you have the BB and computer properly paired - either way it is an illusion and makes no difference. If you can't complete the following on your computer - get to the Options/Connection Settings dialog box in Desktop Manager, check the "Enable Bluetooth Support" box, hit "Configure Bluetooth", hit "Add" and then successfuly see and add your BB handleld - then you can safely assume you do not have the proper type of Bluetooth connection you need to make it all work properly for the BB. Quit trying and read on.
Assuming you have Bluetooth on your computer working properly for other uses (ie. not broken), that you have Bluetooth discoverability turned on for both computer and BB and that your BB is healthy, the problem is with the Bluetooth drivers on your computer. Specifically the problem is that many Bluetooth drivers handle the usual Bluetooth functions like audio connection and networking, but NOT the one function you need, which is data transfer. Hence these drivers - which are almost always proprietary, non-Microsoft drivers - may work just fine for many purposes but they will never, ever talk to your BB in the way that you need them to.
The solution is to replace the Bluetooth driver you have with the generic Microsoft Bluetooth driver from Service Pack 2 or later. These Service Packs are easy to download and install from Microsoft, but the trick is that this does NOT replace the Bluetooth drivers your computer is actually using. Even deleting the Bluetooth drivers doesn't work because the computer instantly realizes it is missing the driver, looks for the appropriate Okie Fenokee brand driver that goes with the Okie Fenokee Bluetooth driver definition still sitting there in your proprietary computer, thoughtfully re-installs it and leaves you back right where you started.
The Solution
=========
The solution is easy once you know. I DO NOT PROMISE what this may do to other Bluetooth applications you have working perfectly right now, so if Grandma's kidney dialysis machine is hooked intimately to your working Bluetooth setup as it is right now, then proceed no further. Otherwise, hit "Start" and right-click on My Computer, then left-click on "Properties". Choose "Hardware", then "Device Manager". Find "Bluetooth Radios" in the list you get, expand it, and then delete EVERY entry you get below it in the hierarchy. Now get back out of all that. You have left your computer with a piece of hardware (the Bluetooth radio) and absolutely no software to drive it. Your computer will realize this and immediately start searching for software (drivers) to remedy the problem. It will ask you where to search, so make sure it either picks up the current MICROSOFT drivers from the web or the MICROSOFT drivers you have lying around (unused, till now) on your computer from a previous installation of Service Pack 2 or higher. This is easily checked just by going back into My Computer/Properties/Hardware/Device Manager/Bluetooth Radios and looking.
Give it all a minute to settle and then the previously-mentioned procedure- get to the Options/Connection Settings dialog box in Desktop Manager, check the "Enable Bluetooth Support" box, hit "Configure Bluetooth", hit "Add" and then successfuly see and add your BB handleld - should work. Moments later you'll see the PIN of your BB appear at the top of the Connection Settings dialog box, a sure sign of success. Now just go ahead and finish configuring Desktop Manager as you would normally, do the Sync and all's well! Contrary to some beliefs you do NOT need to do one successful USB sync before Bluetooth synce will work; the Bluetooth problem is entirely about having the right Bluetooth drivers that can cope with the special needs of the BB.
Hope this helps and good luck!Your solution sounds pretty good but doesn't work for me. I'm running Vista with service pack 1 and two USB-Bluetooth adapters I've bought have no Microsoft driver. The manufacturer's driver works great but device manager does not find a Microsoft driver.
Is there a registry key I can modify? What about a list of compatible USB-Bluetooth adapters?
I'll try another adapter from a different manufacturer but most of them do not list Vista as a supported os.
By the way. Just what is so special about the Microsoft driver that Desktop Manager needs? The whole point of a Bluetooth and USB interface is to isolate the app from the implementation to avoid just this type of circumstance. Almost implies that Desktop Manager doesn't support Vista.
Thanks,
Bill -
Mac version of BlackBerry Desktop Manager KB articles
The following is a list of knowledge base articles for the Mac version of BlackBerry® Desktop Manager:
KB18769 - System requirements for BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18770 - Features of BlackBerry Desktop Manager 1.0 (for Mac OS)
KB18771 - Installing and removing BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18776 - How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19148 - How to synchronize a BlackBerry smartphone with Microsoft Entourage using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19150 - How to update or modify applications on a BlackBerry smartphone using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19151 - Faster Synchronization and Safer Synchronization options in BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19152 - How to synchronize music from iTunes using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19470 - Unable to Synchronize Mac Desktop Manager with Entourage 2004
KB19645 - Media Transfer Protocol (MTP) enabled BlackBerry smartphones are not detected by the BlackBerry Desktop Software for Mac
KB16473 - Remove or uninstall BlackBerry Media Sync for Mac computers
KB19624 - After the TetherBerry application has been opened, the BlackBerry smartphone is not detected by BlackBerry Desktop Manager version 1.0
KB19631 - Groups in Apple Address Book do not synchronize with contact list categories on the BlackBerry smartphone
KB19728 - The BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is booted into Mac OS X 10.6 64bit mode
KB19682 - "Persistent Store Migration Failed" error message is received upon opening BlackBerry Desktop Manager
KB19683 - PIN, Home 2, Work 2, and Other field values within the contact list are removed from the BlackBerry smartphone after modifying the contact list entry in Microsoft Entourage
KB19636 - "Categories" field in Tasks does not synchronize between Entourage Notes and the BlackBerry smartphone
KB19625 - PIN field within the contact list does not transfer to the Address Book on the Mac
KB19596 - Synchronization using iCal with read-only calendars generates an incorrect prompt for conflict resolution in future synchronizations
KB19621 - Previously synchronized calendar or contact information gets erased from the Mac computer after synchronizing with the BlackBerry smartphone
KB19687 - Address Book synchronization completes, however no data is transferred to the BlackBerry smartphone
KB19630 - Calendar appointments accepted on the BlackBerry smartphone cannot be edited after synchronizing with iCal
KB19629 - Mass storage drives are not mounted after the Macintosh computer awakes from sleep mode
KB19640 - BlackBerry smartphone has only one Work/Home phone number after synchronization
*** We will continue to add more as they become available.
Message Edited by FozzyBear on 10-02-2009 09:35 PM
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!I think you're going to have a problem with that. http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
Try BlackBerry support > BlackBerry Support -
Model: Curve 8900
Provider: At&t
Platform: 4.2.0.108
I'm ready to throw this phone in the blender.... if I could only back up my data first. A couple of months ago the What's App application required an update. I updated it and ever since my phone has steadily had more and more issues. First, I kept getting this uncaught error message, shortly thereafter the 2 email accounts (both gmail) that I have linked to the account disappeared. The message icon shows that I have messages, but icons not there (I have tried the show all option). At one point the message icon started exponentially adding the number of messages until it got up to over 86,000. When I reboot the phone it goes back down and then steadily increases again... usually though it's more to 400 - 500 rather then tens of thousands. I have been trying to install updates and do a wipe of the BB so that I can start from scratch, unfortunately the application loader is unable to back up data. The desktop manager is unable to connect to the blackberry and indicates that an upgrade is required. I have tried doing the upgrade both directly from the phone and connected to the desktop manager, but nothing seems to work. If I try to upgrade the software directly from the BB, I get to the start download button and when I click, nothing happens. I have removed all applications except bberry app world and one game that I play, Pixelated Plus. Still nothing. Any ideas?Do you want to save the messages?
If not (and I think they are the problem) open the Desktop Software > Device > Delete Data and click the "select Data" option. Select the Messages to remove. Complete the prompts and finish.
Then, return to backup the entire device, and see if that is possible to complete this time with no messages.
Now, once the back up is done and you have your data, you can disconnect the device.
Now, use BBSAK to wipe the device and subsequently load the new operating system.
**If you cannot complete the backup again above, you might have to do without it, OR you can use the Desktop Software to sync your Address book, calendar, memos and tasks to Outlook. OR, you can easily install and use BlackBerry Protect to backup your device over the air to RIM servers, then once wiped and the new OS reloaded, you can use Protect to restore the data back to the 8900. << This you should do regardless.
Good luck, post back here as you have questions.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Sun Ray Server Software and Sun Desktop Manager integration
Hello,
I have installed and configured SRSS and Desktop Manager..and they're working.
But... how to integrate them?...Will the Sun Ray Server Software 1.2 for Workgroup
Servers work on a Sun Blade 100?Yes, it'll work. An SB100 won't support many
concurrent Sun Ray users but it'll be OK for a
handful of users doing normal (non-multimedia)
work. Put as much physical memory into the box
as you can afford, and remember to configure an
appropriate amount of swap.
OttoM. -
Desktop Manager for BB Tour 9630 keeps crashing
Hubby and I both have tours. We updated to Desktop manager 6.0. His works fine off his computer. Mine will load the software, run once and then crash indicating that Blackberry software has stopped working. I am on Window 7 64 bit on an HP computer. We have tried uninstalling the software, backing up the files and reloading several times with the same result. I uploaded the recent 6.0.24 (or whatever it was) a few weeks ago with the same result. If I go back to version 5.0 I can run that desktop manager.
I do have some video files on my phone my husband does not.
Is there a reason and a fix for this problem?Hi,
I am not sure what may be causing your crash, but you might try running the program with the compatibility mode set to Windows Vista. If the program keeps crashing, you can delete the program and download the 5.0 version from http://na.blackberry.com/eng/services/desktop/system_requirements.jsp#tab_tab_5.0 and go back to that verison.
Doc -
8310 desktop manager won't see photos in mass storage mode to transfer to computer
Redownloaded desktop manager today. Wasn't working. Download complete - no roxio on my computer software - should it show up separately? Will sync. Tells me no photos to download. Mass storage mode is on. What am I doing wrong? Thanks - Launa
Dear Launa
Do these things for your problem solution
AS you said re downloading completed an no roxio i dam shore that you donwload desktop manager 5.0 or 5.1 that will never work. Just follow the tips below
1. download latest software from the BB web site its free. the latest version is 6.1
2. Install and connect your device with PC using USB or Bluetooth. I preffer Cable (USB)
3. Run it go to My Videos, My Pictures which are appeared on the left hand side pan of the software screen.
4. Sync what ever you want.
If that does not work then do these
1. If your data is on the memory card (Mostly the pictures and videos by default on the memory card but some time it is by default the phone memeory. If on the memory card then
2. unplug you BB ad plug your BB again this time when you connect with the pc a message will be displayed on your BB screen which ask you to start Mass storage or not.
3. Start Mass storage and copy paste the pictures you want from BB to PC or PC to BB
4. For memory card instead of pluging the cable you can use a Memory Card Reader. But Mass Storage will be prefferd coz in that way you are able to browse both memories PHONE and CARD but in memory card case you just able to view card details not phone.
5. Some time the folders are hidden in your PC and on the card for that Unhide all by going
if wndows 7 or vista then
My COmputer - > Organize -> Organize Folder and Stettings -> Scroll down and locate folder view and click the radio Show HIdden files and Folders. After that just beneth the Show Hidden Files and Folder Radio three options are checked "Hide Extentions for known file type and Hide protected operaing system files (recomended), just uncheck all of these and click ok it will prompt and message when unchecking just do it. and you see all the hidden files on the card. YOu can do it b going on Control Panel
For XP Users
Go to My Computer -> Tools -> Folder Option and the options are same as above stated and same here also you can do it by control pannel
Just let me know if this will solve your problem
Thanks and Regards
Muhammad Ehsan
IT Support Engineer
Ovex Technologies Pakistan -
Problems with Desktop Manager v5.0
Hey! Sorry if this has been asked before but i've been google searching with no luck.
I bought a BlackBerry Curve 8520 today and I'm having trouble with the Desktop Manager. I used the disk that came with the phone and installed v5.0. The Desktop Manager itself seems to be working fine and recognises my phone no problem, but the Media Manager isn't working. When I click "Launch" on the Media Manager I get the error message "Roxio Easy Media Creator: The certificate file is missing or has been corrupted. Please re-install it." I've tried reinstalling and repairing the software but still get the same error message. Does anyone know how I can fix it?
Thanks in advance!Hi and Welcome to the Forums!
Easy Media Creator is not, to my knowledge, part of the RIM released desktop software (with Media Manager). What that tells me is that you have another type of Roxio software on that PC...and that has been known to cause odd problems, such as what you are experiencing. If you don't need Media Manager, then I encourage you to download the version of the RIM DTM software that excludes Media Manager. You can obtain that here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Otherwise, you'd likely be advised to remove that other Roxio software in order to install DTM with Media Manager.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Desktop Manager will no longer sync my address book!
I have had a 3G Curve for about 3 months and I originally was able to sync my MS Outlook calendar, tasks and contact lists at work (Windows XP & MS Outlook 2003 then 2007) and at home (Windows Vista and MS Outlook 2003). About 3 weeks ago I stopped being able to do this. When I sync at work it just stops after syncing calendar and tasks. At home it says Address Book (not installed). I have uninstalled Desktop manager at home and at work and I get the same thing with a reinstall.
I am at work and I just tried unclicking contacts in my email settings screen. My phone says wireless synchronization is unavailable, so that isn't fixing it either! I saw both these tips on prior posts on this site.
I am headed home now and hopefully when I log back in someone will have told me how to fix this problem. I have a Blackberry so I can sync my Outlook calendar, contact list and set up and send group texts. I am very frustrated with this issue now.
Hopefully there is help for me!Sorry about the mistake in where this posted...I"m new to the board and trying to figure out how it all works. L
-
Apploader.msi Error when launching Desktop Manager 5.0
Tried to launch Desktop Manager 5.0 today to sync my BB Curve 8310 and a Windows Installer error pops up. Desktop Manager 5.0 has been working fine up to now.
The error message says, " The feature you are trying to use is on a network resource that is unavailable". It is looking for the Apploader.msi file in the C:\Documents and Settings\user\Application Data\Research In Motion\BlackBerry\ directory.
Can't seem to find it and have no idea why I'm having this problem now after working fine before.
Any suggestions??
Thanks,
Herb...This is really odd...is this a work computer? Did they redirect your C: drive to a server somehow? Do you have perhaps a different truly local hard drive that you could use as the installation destination? Really odd indeed...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code
Maybe you are looking for
-
SQL Injection and Java Regular Expression: How to match words?
Dear friends, I am handling sql injection attack to our application with java regular expression. I used it to match that if there are malicious characters or key words injected into the parameter value. The denied characters and key words can be " '
-
I have an individual photo in my iphoto library - I want to upload this to send to a magazine - the original image is over the 1 MB limit. How do I reduce the size of the photo?
-
Hi All, Am using a scenario where in Receiver is "JDBC Adapter" , it should update my Acess.mdb file placed in the XI Server path But after config i get below error : Message processing failed. Cause: com.sap.aii.af.ra.ms.api.RecoverableException: JD
-
Dear sdn friends .how to add my company in sdn contributors corner.
dear sdn friends .how to add my company in sdn contributors corner.
-
Problems with installation of system and support files with Labview 5.1 on Windows NT.
I make installations disks with Labview 5.1 on Windows NT and I need to add some system files and other support files. When I'm in App Builder I choose them in "Add support files" and I mark their "custom directory destination" (c:\winnt\system32, c: