Does dropping my ipod touch stop me from getting a replacement?

     Okay so I've been having problems with my ipod touch's home button for a while now, I cant use the home button at all anymore its stuck and it wont take me to the home screen. I havent dropped it to make that problem happen, it just happened itself, and I researched on it and a lot of people have this issue. A couple days ago I dropped my ipod and the screen cracked and its pretty bad I still have a one year warranty for it, but i was wondering if I'll still be able to replace my ipod touch?   Will there be any cost for it?

Apple will exchange your iPod for a refurbished for this price:
Apple - Support - iPod - Repair pricing
A third-party place like the following may be less expensive. Google for more places.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
The broken screen is not covered by the warranty and so is any other damage, previous or not.

Similar Messages

  • Dropped my ipod touch works fine can glass be replaced?

    I dropped my Ipod touch shattered the screen, but it works fine. Of course my warranty ran out, so does anyone know if glass can be replaced, where? and how much the cost is? thank you Kim

    Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
    Apple - iPod Repair price
    A third-party place like the following maybe less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
    Replace the screen yourself
    iPod Touch Repair – iFixit

  • I dropped my iPod Touch in a puddle on a camping trip and I sent it to the Pod Drop.  I just want to get the pix of my family(I have no copies of them) from the device.Do pix from the iPod Touch save in iTunes when it Syncs?  If so how do I find them?

    I dropped my iPod Touch in a puddle on a camping trip and I sent it to the Pod Drop.  I told them that I am only concerned about getting the photos of my family and friends from the device.  I know that all of the songs are saved in iTunes on my computer.  They told me that they were not able to retrieve the pictures from my device.  I recently sync'ed my iPod Touch before it broke.  Do the photos that I save on my iPod Touch save to iTunes or to my computer when I sync the device?  If so, how do I retrieve those pictures from iTunes or from my computer?
    Also, if I buy a new iPod Touch how can I transfer my songs from iTunes to the new device? 
    Thanks!
    Luke

    Photos taken by and saved to the iPod are included in the backup that iTunes makes evetime you sync or if do a manual or iCloud backup.
    Per the following the backup includes:
    iTunes: About iOS backups
    Camera Roll (Photos, screenshots, images saved, and videos taken. Videos greater than 2 GB are backed up with iOS 4.0 and later.)
    Note: For devices without a camera, Camera Roll is called Saved Photos.
    Thus if you backed up after the photos were taken yuo can restore an iDevice from that backup

  • Why does my ipod touch stop playing songs when i click to play, it plays for a few seconds sometimes longer and then goes onto the next song. Help!

    Please help,my ipod touch stops playing songs sometimes a few seconds in and then other times halfway. It cant be the song because different songs do it each time. Ive tried to restore it and it makes no difference :(
    Please help as this problem gets very annoying. Thanks!

    Did you restore to factory defaults/new iPod and sync stuff to your iPod?  If you restore from backup there may be some corruption that is now in the backup.

  • Alright, so my ipod touch stopped working, but I can still connect it to itunes, but my friend gave me his old nano. I was wondering how I could get my more updated songs from my ipod touch onto the shuffle. My laptop crashed whish had all my new music

    Alright, so my ipod touch stopped working, but I can still connect it to itunes, but my friend gave me his old nano. I was wondering how I could get my more updated songs from my ipod touch onto th nano. My laptop crashed whitch had all my new music, and im afraid if I sync my Ipod touch to the desktop with all my old songs, ill lose all my newer ones which I dont want to happen because I want them on my nano. Im sorry for the confusing topic im just so lost.

    All you have to do is connect your new iPod to the computer that has the library for your old iPod.
    When iTunes comes up, click on your new iPod under Devices.
    At the top of the Summary Page click Music.
    Click Synch Music.
    Do the same thing for Photos, Apps, Movies and so on...
    Now just synch the iPod.

  • I recently brought an IPod touch 5th generation from online. When I saw it online it looked as if it had back camera but it doesn't.  I was wondering if I could visit an Apple UK store to exchange it for one that does have back camera

    I  recently brought an IPod touch 5th generation from online. When I saw it online it looked as if it had back camera but it doesn't.  I was wondering if I could visit an Apple UK store to exchange it for one that does have back camera??

    Apple have never accepted trade-ins agains the cost of a new device. You will need to sell the one you bought and apply the proceeds to the model you want.

  • I was in Aussie last month and dropped my iPod Touch (4th Gen) on the road. The screen was cracked on the top left-hand corner. The screen got fixed but the wireless stopped working. Can I still get it fixed under my warranty? (bought last July)

    I was in Aussie last month and dropped my iPod Touch (4th Gen) on the road. The screen was cracked on the top left-hand corner (where the wireless area is). The screen got fixed but the wireless stopped working. So I am wireless-less... I bought it last July and its still under warranty, but can I still claim a repair on it?

    No because it was physical damage

  • I dropped my ipod touch and now it will only charge to 20%. It does turn on and the screen I get shows me a picture of a usb cord and a cd with a music note on it that says itunes under it. What does this mean?

    I dropped my ipod touch and now it will only charge to 20%. It does turn on and the screen I get shows me a picture of a USB cord and a cd with a music note on it that says itunes under it. What does this mean?

    connect it to your computer and open iTunes

  • My sons iPod touch has disappeared from my find my iPhone account and it can't be located in the house does this mean someone has stolen the iPod and reset it?

    HI my sons iPod touch has disappeared from my find my iPhone account and it can't be located in the house is it possible someone has stolen the ipod and reset it? Please help a confused mum...

    Could be. The battery could also have died or it is no longer connected to the internet
    lost/stolen                                     
    No app on the iPod is required.                           
    - If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
    - You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
    iCloud: Erase your device
    iCloud: Use Lost Mode
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
    - Change the passwords for all accounts used on the iPod and report to police
    - There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
    - Apple will do nothing without a court order                                               
    Reporting a lost or stolen Apple product                                              
    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • Henry dropped the Ipod touch and cracked the screen.  How can I get this fixed.

    Hi,
    Henry dropped his Ipod touch and cracked the screen and put in a passcode and now has forgotten his passcode.  Need to know how I can get the screen fixed and or if it is covered on the 1 year warranty?  How can I unlock the Ipod without the passcode?
    Any info would be greatly helpful!
    Lori Neumann

    Take to an Apple retailer. Such damage is not covered by your warranty.
    A Complete Guide to Recover Your iDevice if You Forget Your Passcode
    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
    Follow these steps to restore your device:
    Verify that you are using the latest version of iTunes before attempting to update.
    Connect your device to your computer.
    Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
    Select the Summary tab.
    Select the Restore option.
    When prompted to back up your settings before restoring, select the Back Up option (see in the image below). If you have just backed up the device, it is not necessary to create another.
    Select the Restore option when iTunes prompts you (as long as you've backed up, you should not have to worry about restoring your iOS device).
    When the restore process has completed, the device restarts and displays the Apple logo while starting up:
    After a restore, the iOS device displays the "Connect to iTunes" screen. For updating to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of iOS, keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated."
    The final step is to restore your device from a previous backup.
    If you can not restore your device then you will need to go to recovery mode.
    Placing your device into recovery mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
    Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
    If necessary, open iTunes. You should see the following "recovery mode" alert:
    Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • Hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

    hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • I dropped my ipod touch gen 5. and the screen went a very dark blue. and the screen is not responding. all you can do i turn ond off the home button. but the screen still doesnt show up. what do i do? please help

    hi
    not even 20 minutes ago i accidentally dropped my iPod touch generation 5. and the screen wasn't responding. it went dark blue/ black color. when you press the on/off button or the home button, all that happens is that the screen light up but not eh background,time and etc. its just a simple black screen with a glow. my iPod has already being cracked before. and i haven't fixed it.
    please tell me what i can do. should i reset it or what? my iPod is honestly my life. i backed it up and everything yesterday. im so glad i did that. please help

    Try
    - Restore from backup. See:                                               
    iOS: Back up and restore your iOS device with iCloud or iTunes
    - Restore to factory settings/new iOS device.                       
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar                              
    Unless you purchased the option AppleCare+ extended warranty
    Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
    Apple - iPod Repair price                                    
    A third-party place like the following may be able to fix it for less less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens         
    Fix it yourself if you are up to it. However, it is hard since yo do not know what is wrong
    iPod Touch Repair – iFixit                  

  • I dropped my ipod touch 3 generation into some water.  Now it shows me the itunes logo and the usb cord picture.  I restored my ipod, and now it won't connect to itunes or my computer. What should I do?

    I dropped my ipod touch 3 generation into some water.  I let it dry off completely befor turning it back on.  Now it shows me the itunes logo and the usb cord picture.  I restored my ipod, and now it won't connect to itunes or my computer. What should I do?

    Hey
    Does it charge when connected, if not you may have broken it..
    You can always try an apple Genius at an Apple Store,
    Jason

  • The other day I dropped my iPod touch and the screen cracked and my warranty is up how do i get it fixed. Do I order an screen and have Apple repair it of do I have to

    The other day I dropped my ipod touch and the screen cracked and my warranty is up how do I get it fixed. Do I buy a screen and bring it to Apple to repair od do I have to repair it. Please help me

    Apple does not repair iPods, but will replace the entire iPod for a flat fee; see the Repair Pricing section here:
    http://www.apple.com/support/ipod/service/faq/
    There are independent iPod repair services that may be able to replace the screen for less. Do a web search for "ipod repair". Some places also will sell parts and instructions for doing the repair yourself, but the connectors and parts are delicate and it's easy to cause further damage, so attempt this only if you are confident in your skills.
    Regards.

  • Hi all, itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?

    Hi all,
    itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?
    Windows 7 home premium, 64 bit, itunes 10.7.0.21, ipod 5th gen ios 8.3. I know I am not running the latest version of itunes for the
    ipod touch 5 gen. but at least with itunes open I would get a message stating cannot connect this ipod because I am not running the
    lastest version of itunes. That message would come up everytime I was charging said ipod with itunes open. I just updated to iso 8.3
    and now I don't get that message anymore when I have itunes open.I tried turning off ipod/computer/restarting, nothing. I tried going
    to administrator/services/apple moble device and stop/start service nothing. Device manager shows the drivers are installed.
    Any info will be greatly appreciated, thanks.
    Fish

    Hi all,
    itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?
    Windows 7 home premium, 64 bit, itunes 10.7.0.21, ipod 5th gen ios 8.3. I know I am not running the latest version of itunes for the
    ipod touch 5 gen. but at least with itunes open I would get a message stating cannot connect this ipod because I am not running the
    lastest version of itunes. That message would come up everytime I was charging said ipod with itunes open. I just updated to iso 8.3
    and now I don't get that message anymore when I have itunes open.I tried turning off ipod/computer/restarting, nothing. I tried going
    to administrator/services/apple moble device and stop/start service nothing. Device manager shows the drivers are installed.
    Any info will be greatly appreciated, thanks.
    Fish

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