Does iPhone work with Charter Cable?  POP problems

I am attempting to set up a friend's iPhone to use Charter.net and I am experiencing the same problem. The local Apple store rep told her that iPhone would not work with Charter. However, when she shuts down her home computer or Outlook, she gets her Charter email okay. Obviously, the solution isn't shutting down Outlook or leaving her computer turned off so she can get/send email via her iPhone. But how do I get around this POP lock? Once we reset her iPhone, emails came into her desktop? Surely there are other Charter Cable customers that are successfully using their iPhone for Mail, etc. How did you do it?
Thanks,
Barry Brown

"Obviously, the solution isn't shutting down Outlook or leaving her computer turned off so she can get/send email via her iPhone."
Actually that is the best solution for POP lock. If she is away from the computer, close the email client so that it is not constantly checking email.
There is no way to get around POP lock. If both devices (computer and iPhone) happen to check mail at the same time, the server will lock one or both of them out. You can try to lessen the chance of them checking at the same time by setting the interval to check mail to be a little longer or set one to check manually.
This article explains what is happening.
http://support.apple.com/kb/TA25070

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