Does it cost money to have apple support reset your security questions?
I need to reset them ( I do not have a rescue email.)
But do I have to pay them for that?
You can ignore that notice from the Automatic Voice Attendant. No Apple Advisor will charge you for this assistance.
Similar Messages
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When creating my apple ID many many years ago, i didn't provide a rescue email and becasue of that i couldn't reset my security questions by myself and had to contact apple support, like it says on the support article: "
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. "
The person that i spoke to, told me that I have two options: 1. to pay 20$ and to continue the conversation or 2.to reset my apple ID password.Before choosing, I asked her if she's sure that reseting my password (which i didn't foreget) will help me recover my security questions because i read something else on the support article... then she got a little comfused (she didn't know what a rescue email was..) and transfered my call to someone else who helped my reset my security questions.
Wel...my question is, do you think i will have to pay for this call? i didn't say to her that i choose to pay and didn't provide any payment detailsIf you weren't told you'd be charged and weren't asked for a credit card, then you will not be charged.
Regards. -
HT5622 Can the apple store reset your security questions?
Can anyone fix this?
Contact Apple ID account security in your Country:
http://support.apple.com/kb/HT5699 -
why my Alternate Email Addresses does work on my send an email to your rescue email address to reset your security questions and answers.?
Because an alternate email isn't the same as a rescue email. If you can't get an email sent to your rescue email address or don't have one, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103736) -
I'm trying to buy a app that cost money and it's asking for my security questions that I can't remember
http://support.apple.com/kb/HT5312
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hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?
Hi Roy,
Contact iTunes support:
https://getsupport.apple.com/GetproductgroupList.action
Select your country, complete the prompts.
Or you can contact them by email:
https://ssl.apple.com/emea/support/itunes/contact.html
They usually will get back to you via your regular email within 24 hours.
Cheers,
GB -
help me with this pls i cant receive emails from apple regarding resetting my security questions any idea ? i have tried evrything
Click here and request assistance.
(75854) -
Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I install a Itune card on my Phone But I can not use because I do not know the security answer
I phone was my Mom's and she does not know the answers either can you help reset my security questions
PleaseHi sheba15,
Welcome to the Support Communities!
If you require assistance resetting your security questions, click:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope this information helps ....
Have a great day!
- Judy -
The option to send an email to reset your security questions and answers is not available and i have a rescue email already. I forgot my security questions. What to do?:/
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers. -
I have some problem with my Apple ID..I forgot my Apple security questions..but the "send an email to reset your security questions and answers to rescue email is not be available".
I do not live in the US so I cannot call Apple Support. How else can I reset my security questions?The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT5312 Is it just me or does this not actually tell you how to reset our security questions
After you have setup a rescue e-mail, how do you reset your security questions?
It's as described on that page, you will get an option to send reset info to it. But it's more likely that you've added an alternate email address to your account, which is a different address/setting - to add a rescue email address you need to answer 2 of your security questions.
See if the instructions on this user tip help you reset them : https://discussions.apple.com/docs/DOC-4551 -
The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
HT4990 how can you reset your security questions if you have forgot them
How can you reset your security questions if you have forgot them.?
You may find solutions if you look under More Like This at the right of this page. If not, this forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store and hence not the best place to get assistance with this problem. You'll be most likely to get additional help with this issue if you ask in the general iTunes forums where this question has been asked and answered in a number of other threads.
Regards.
Message was edited by: varjak paw -
Do i have to call apple to reset my security questions
Do i have to call apple to reset my security questions
That is the quickest way.
Kappy's Some Solutions for Resetting Forgotten Security Questions
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