Does Mountain Lion bring back Apple USB modem support?

I was one of those individuals shocked to realize that Apple failed to update the driver for the Apple USB modem from 32 bit to 64 bit in Lion thus killing everyone's abilty to fax from their Mac.
When I spoke to Apple Support last week, the individual hinted that Apple was going to do right and ship a 64 bit driver so people could start using their modems again for faxing.
Can anyone with the Gold Release confirm that the functionality is back or not?

Thanks for the reply. Still curious if Apple did right by their customers as the support rep implied that they would. I can't confirm either because I discovered tonight that I can't upgrade to Mountain Lion yet until Mariner Software decides to make one of their products compatible with 10.8.  Starting to think I need to find an alternative to their product.

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    [ Edited by Apple Discussions Moderator ]

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    [ Edited by Apple Discussions Moderator ]

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  • Apple USB Modem

    I am trying to help a friend set up her new computer. She purchased a brand new iMac and an Apple USB modem. She lives in an area where she can only connect to the internet via dialup.
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  • Annoyed with Apple usb modem

    I am very disappointed in the Apple USB modem and its disconnecting probelms. I called Applecare on this, and the first thing the tech said was I should have gotten the internal modem. Yes. On an iSight iMac. I had to tell him it wasn't an option.
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    I doubt the tech sent you an arbritary article to get
    rid of you.
    The fact is that USB Modems are in fact problematic
    NO MATTER who the manufacture.
    That being said the reason the article that he sent
    you was outdated is because the technology is the
    same outdated.
    You must remember that the technology has progressed
    well behond the 56k modems of old, and yes I am aware
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    Bear in mind that the USB has shown to be unreliable
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      Mac OS X (10.4)  
      Mac OS X (10.4)  

  • Apple USB Modem and VoIP

    I've been trying to help a friend set-up an Apple USB modem with his MacBook Pro. He wants to have it as a back-up, in case he is somewhere without any other form of Internet access. I've been using Macs for a long time and thought this would be a no-brainer, but it hasn't. I get a dial-tone, I hear the attempted connection sounds, then nothing - "dial tone not detected", or something like that. Earthlink confirmed that the access numbers were correct, plus the phone works fine. I've tried 2 different USB modems. I realized that he is using VoIP for his home phone and that the line runs through a Linksys "Viatalk" router. Could that be the cause of the problem? Are modems "supposed" to work over VoIP systems?
    TIA

    due to the various encoding and compression algorithms used, you typically cannot use a modem (including the modem built into fax machines) on most VoIP lines.
    The VoIP connection is optimized to carry voice traffic and doesn't support the full signal range needed by modem communications.
    You might try asking your VoIP provider for some assistance - some offer fax modem lines which may support modem transfers.
    On the plus side I trust you are using this for testing only, right?
    There's no point in using a modem as backup in case your main internet connection goes down because if your main line goes down, so does your VoIP connection - therefore you couldn't use the VoIP connection anyway.

  • Apple USB modem issues

    I use an Apple USB modem on my G5 Quad to send/receive faxes.
    From Apples Apple USB Modem FAQ: "It is not recommended to attach the Apple USB modem to the USB port of an ADC display or to an external USB hub. This modem works most reliably when connected directly to your computer."
    Yes it does and it did for me for about 2 years with Tiger.
    But with Leopard I get the following errors while booting, when the modem is directly plugged into the USB port of my Quad:
    kextd[10]: IOKitWaitQuiet() timed out waiting to write kernel symbols
    configd[14]: InterfaceNamer: timed out waiting for IOKit to quiesce
    The boot process stalls for about half a minute at these errors.
    And the Quad doesn't shutdown any more. Just displays the desktop wallpaper without icons and menu bar until I do a force power down.
    If I connect the Apple USB modem to an USB hub, these issues and the error messages are gone.
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    Peter

    I'm sitting at a G4/DP800 at home running Leopard (I have a Mac Pro 2x3 in the office so don't feel bad for me!). The internal modem (info below) simply will not work (modem errors), though it worked fine under Tiger. Thankfully I already had an Apple USB modem on hand (purchased to use with a laptop), and tried it out. It works more reliably, though I've had a few system freezes and I wonder if the modem is involved (see crash log below where it is mentioned).
    I just read on this thread about not using the USB modem attached to the Apple 17" display, which I have been doing; I will try it on the back of the CPU next.
    Mike
    www.plugsandpixels.com
    (Internal) Modem Model: Spring
    Interface Type: Serial
    Modulation: V.90
    SKU Name: UCJ
    Hardware Version: 3.0F
    Driver: com.apple.driver.AppleSCCSerial (v1.3.2)
    External Modems:
    Interface Type: USB
    Modulation: V.92
    Firmware Version: 2.2
    Country Code: B5
    Driver Name: MotorolaSM56KUSB.kext (v1.5.9)
    SW Version: 1.5.9
    Number of Modems: 1
    USB Bus Location: 1822
    Fri Dec 14 22:13:13 2007
    panic(cpu 1 caller 0x000AE584): "Uncorrectable machine check: pc = 000000003B203D60, msr = 000000000014B030, dsisr = 40000000, dar = 000000003ACF2108\n" " AsyncSrc = 0000000000000000, CoreFIR = 0000000000000000\n" " L2FIR = 0000000000000000, BusFir = 0000000000000fff\n"@/SourceCache/xnu/xnu-1228.0.2/osfmk/ppc/trap.c:975
    Latest stack backtrace for cpu 1:
    Backtrace:
    0x0009AD18 0x0009B6BC 0x00029DC4 0x000AE584 0x000AE804 0x000B22F8
    Proceeding back via exception chain:
    Exception state (sv=0x2ebbec80)
    PC=0x3B203D60; MSR=0x0014B030; DAR=0x3ACF2108; DSISR=0x40000000; LR=0x3B204B44; R1=0x2EB776A0; XCP=0x00000008 (0x200 - Machine check)
    Backtrace:
    0x00000001 0x2FE42EAC 0x3B204DD0 0x3B205834 0x3B207020 0x3B1FC048
    0x3B05C6C0 0x3B049D24 0x3B0D2D64 0x3B221C48 0x3B221B2C 0x3B01CAB0 0x00358D94 0x0003F8D8
    0x000AFE54
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.MotorolaSM56KUSB(1.5.9)@0x3afa3000->0x3b290fff
    dependency: com.apple.iokit.IOSerialFamily(9.1)@0x2fc55000
    dependency: com.apple.driver.AppleSM56KUSBModemFamily(1.0.8)@0x29fc5000
    com.apple.iokit.IOUSBFamily(3.0.3)@0x2fe2c000->0x2fe60fff
    Exception state (sv=0x29dedc80)
    PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    9B18
    Kernel version:
    Darwin Kernel Version 9.1.0: Wed Oct 31 17:48:21 PDT 2007; root:xnu-1228.0.2~1/RELEASE_PPC

  • Apple USB modem question

    Hi all
    I passed along my old G4 500 computer to my niece and bought an apple USB modem for her as well since all they can get is dial-up at the moment. She is getting very poor speeds..18kbps..consistently though..They also have a PC in their house and get 35-45 consistently..both 56k dial-up modems..
    Is there anything that could be holding the apple modem back..every little bit helps when you are that slow:)
    thanks

    Hello Loni:
    As I understand it, the new USB modem that was released with the newest iMac G5 is there because the newest iMac does not have an integral internal modem. All Macs up to that point do have a built-in modem (I have a first generation G5 with a built in modem).
    If my answer missed the point, let me know.
    Barry

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