Does my new skype number work on my android mobile?

I guess Skype's description of Skype number is confusing. I have Skype on my android phone. I suppose it always on in the background (yes? no?). I just bought a Skype number. So, am I correct in understanding that if someone calls that Skype number, it will ring on my mobile? If I am NOT correct, how do I get that to happen. I don't hang around my computer most of the day. I am out and about with the mobile. And normally Skype is not open on my computer unless I expect to get or make a call.

Nevermind. I now know it should work but it doesn't. The problem is that skype number is not working on my samsung galaxy s4 with android 5.01. Any ideas on how to get it working? Otherwise, I've wasted $60.

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Solved!
Go to Solution.

Hi, patmills123, and welcome to the Community,
Once more, as noted above: Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Additional notes since posting the above information: Skype is aware of continued and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
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This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hi, Skypephone1, and welcome to the Community,
Please contact Skype customer service to report this problem and to request that the number be tested. You can then request a refund for the number, and start a new Skype Number subscription.
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Hi,
Please try to refresh your privacy settings as explained here: https://support.skype.com/en/faq/FA10615/
Thank you!
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Hi, Seacrest, and welcome to the Community,
You will need to contact Skype customer service to sort this. Here is another link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Hi, Bsieverts, and welcome to the Community,
Unfortunately, if Skype cannot obtain blocks of numbers from the telephone service providers, then that is how there can be holes in the lists of available numbers. There can be several legitimate reasons why this occurs. As Joanna noted, above, we need to check back on occasion.
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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stephenkyle16 wrote:
My question is: If I buy a skype number in California, USA. Will I be able to answer the phone calls using skype when I am in Europe? i.e. London, Dublin, Netherlands, etc.
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I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Hi, Community123,
Sorry; apparently the blue type, which is a link, is not showing for you in my post further above. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
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How can I contact Skype Customer Service?
You can contact Customer Service via email and live chat*. Make sure you can sign into Skype first; if you can't sign into your account, but still need to contact customer service, click here.
Go to the Support request page.
Select the topic you need help with and the issue you’re experiencing.
We’ll offer advice that may help with your problem.
If that still doesn’t help, click the Next button.
Select your contact method.
If you chose email, enter your details, describe your issue, and then click Send. We'll get back to you as soon as we can.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Does my new skype number work on my android mobile?

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