Does my premium account cover my skype to go

I have the premium account with unlimited world to germany and the us, i set up a skype to go number to call a german cell phone, is this covered under my premium account?

Unfortunately, you will need to purchase a subscription for mobile phones in Germany or Skype credit.
Skype premium supports adding a free subscription to one country. However, only landlines are supported within Germany's subscription that is added to Skype premium.

Similar Messages

One premium account and multiple Skype HD devices

Will one Premium account and multiple non premium HD accounts work for video calling? Basically the idea is 10 HD skype devices, the set top boxes connected to tvs will dial into one Premium Mac or PC account for multiple video conferencing.

Yes, one user needs to have a Group Video Calling subscription.
Unfortunately, not all devices support Group Video calling (TV's for example, do not).
Please see our website for more information: http://www.skype.com/en/features/group-video-chat/.

Skype Premium Account; still getting pop-up ads.

Ads are popping up in the client for Skype credit and Skype premium, despite having a paid premium account in good standing. I contacted support and was told by two different agents that I had to purchase Skype credit on top of the Premium account to get rid of these ads.
http://www.skype.com/en/premium/ specifically states that a Premium Account has NO advertisements, not SOME advertisements. This smacks of false advertising.
In addition, I get an error pop up in the client if I try to save my options settings with call forwarding enabled that states "You need to have some Skype Credit to forward calls to mobiles or landlines" despite that being included in my premium subscription. I can set up call forwarding via the website with no trouble, and it works fine, but then I am unable to change my skype settings without deactivating it and going through the whole process again to get it active.

Hello,
I've escalated this issue for further examination. Thank you for reporting it.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Different from regular skype and premium account

I want to know what is different between premium account and regular (free) account.
Will the quantity of voice will be much better?

https://support.skype.com/en/faq/FA12211/how-do-i-unlink-my-skype-and-microsoft-or-facebook-accounts
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Re: Premium Account not working?

I have Premium so I can video conference once a week with colleagues. For the first time today we couldn't get everyone on video and we kept getting ads popping up for Premium, even though I have already purchased it. Tbh I'm pretty miffed that I'm paying for this to use once a week and then it doesn't work!!

I purchased a Premium account on Feb 14, 2014, which was paid for on the same day according to my bank records. I have not been able to use the group video call feature since then (and, yes, I do have the latest version of Skype on my Mac and my husband's PC). When I attempt to add a second person to my video chat calls, I get a pop up page saying that I need a premium account... and there's no indication on my account page crediting my sign up or payment.
I was able to access the Live Chat feature to see if someone could help, only to get a "We're experiencing problems, try the Community Support page" message.
Does anyone know how to get in touch with someone at Skype who can give me the service for which I've paid?

Advertising in Premium Account

Hello, guys. Tell me plaese, why if I am paying 6.99 EUR monthly for Premium Account, I still see advertising? Isn't non-advertising one of the features which you sold me for this price? O_o
(offensive text removed) Skype company are just so smart that you can sell to clients non-advertising accounts and show your own advertising without clients permission?
How to turn it off AT ALL? I would like not to receive any notifications from the Skype except communications with my contacts list! For me, as costumer, it does not matter which advertising I see. Is this third-party organization or just Skype advertising.
(offensive text removed)

Hello,
Skype Numbers are separate "stand alone" products and are charged separately. They are for inbound calls only and are regular landline numbers.
The cost of calling a Skype Number is whatever the caller's carrier charges to call that number.
You can have a US Skype number in Singapore (or anywhere you happen to be). Your location is irrelevant. Skype Numbers are not included in a "Premium" Subscription.
Skype Number
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Premium account; caller ID settings no longer show...

Hello,
Since I have subscribed to a premium accounts and everything went great until for the last few calls. Whenever I call someone the caller ID does not show my number instead these numbers shows up on their caller ID +555; +123456; or a local Swedish number. Please fix the problem As soon as possible.
Thank you
My user ID is :[Removed for privacy]
Post transferred for improved visibility;
Subject/title text added for clarity.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hello,
Since I have subscribed to a premium accounts and everything went great until for the last few calls. Whenever I call someone the caller ID does not show my number instead these numbers shows up on their caller ID +555; +123456; or a local Swedish number. Please fix the problem As soon as possible.
Thank you
My user ID is : [Removed for privacy]
No [Removed for privacy]
Call
Send SMS
Add to Skype
You'll need Skype CreditFree via Skype

Have premium account with free calls to Germany --...

Hey everyone,
I have a SKYPE PREMIUM account with free calls to Germay since now more than a year.
I did not have any problems with the account so far till I renewed my subscription last week.
Now all of a sudden I can `t reach any number in Germany any more.
After spending 20 min in the chat with the support team all I got was : This provider you are trying to call is not supported (yet I was calling it all the time before the renewal).
The support was very poor, I even think that I was chatting with a robot since my case was obviously not completely understood and she (NICOLE F. ) always gave me the same answer.
DOES ANYONE HAVE SIMILAR PROBLEMS and a better suggestion than the skype bot??
Any help would be much appreciated.
Thanks in advance.
Daniel

microwave wrote:
Is this available for me, or do I have to wait until renewal time?
Should be available to you now. contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Premium account subscribtion doesn't reflect

Hi, I subscribed on Spotify premium and I paid using PayPal, and the 0.99$ was deducted from my account, and I 'm still free Spotify account, and searched in the Help pages and I found that the solution is to reinstall Spotify on Windows and that didn't help, also on Spotify website I 'm still seen as free account, What can I do? Thanks in advance,Ahmed

I spent 30 minutes trying to access the "chat support" but the window for the chat never came up; then I realised my pop up blocker was doing its job and blocking it!!!
I then spent 30 minutes chatting with Mabel, I'd guess a Filipina, who told me the same as we've all discovered; the unlimited world doesn't start until your subscription renewal date. I asked to speak to someone else and she gave me a Microsoft helpline number; +1800-6427-676.
Another 5 minutes listening to menu options, skype was never mentioned once; I chose "Billing" as it seemed most appropriate, got talking to a Filipino guy in Mall of Asia in Manila, very helpful, he compiles a quick "case" file and emailed my contact skype email the corresponfing number, then transferred me to their skype support department.
Talked to a lady this time, helpful but still the bottom line was that the unlimited world would not befin untill my renewal date, which for me is in 2 months.
The premium cost me 42.16GBP, unlimited uk would be a few pounds less, unlimited world is close to 100GBP if paid one time annually; they give us 8 months upgrade for free.
So basically, while the email we all received was misleading, as it sort of suggested the free upgrade would take effect immediately, it's still a good deal IMHO, assuming that, most premium account holders chose the premium option to obtain unlimited calling to 1 country, which was true in my case.

Premium Account - Non-working subscription

I recently upgraded my account to skype premium with unlimited calls to Croatia. It seems it doesn't work since I still need credit to make landline calls to Croatia.
Did I buy the wrong subscription? Where do I check that? Or, do unlimited calls apply only for certain time?
Thank you for your help!

I purchased a Premium account on Feb 14, 2014, which was paid for on the same day according to my bank records. I have not been able to use the group video call feature since then (and, yes, I do have the latest version of Skype on my Mac and my husband's PC). When I attempt to add a second person to my video chat calls, I get a pop up page saying that I need a premium account... and there's no indication on my account page crediting my sign up or payment.
I was able to access the Live Chat feature to see if someone could help, only to get a "We're experiencing problems, try the Community Support page" message.
Does anyone know how to get in touch with someone at Skype who can give me the service for which I've paid?

Premium account not recognized

I just upgraded to the premium account, but when I'm in Skype for PC there is a hover over on the phone icon that says I can make calls to my friends mobile or landline at low rates. The premium account allows me to call for no cost, right? If i log into my account via the web site, it shows premium status there. Doesn't the software know that I'm on premium?

I purchased a Premium account on Feb 14, 2014, which was paid for on the same day according to my bank records. I have not been able to use the group video call feature since then (and, yes, I do have the latest version of Skype on my Mac and my husband's PC). When I attempt to add a second person to my video chat calls, I get a pop up page saying that I need a premium account... and there's no indication on my account page crediting my sign up or payment.
I was able to access the Live Chat feature to see if someone could help, only to get a "We're experiencing problems, try the Community Support page" message.
Does anyone know how to get in touch with someone at Skype who can give me the service for which I've paid?

Re: Cancel premium account

I am looking for a phone number so that I can talk to a real person about canceling my premium account.
Lee

Hi, Roseville, and welcome to the Community,
Skype does not offer a phone-in call center for customer service. Below is a copy-and-pasted version of the instruction, with a few notes added, on how to contact Skype Customer Service. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Sharing screens - premium account ?

Hi,
I dont really want to buy a premium account for sharing screens with multiple people. I am using that not that often Why cant I pay it on the go per session ???
Are you planning to implement this ?
Chris.

Hi, Chris_Blair, and welcome to the Community,
Screen share between mulitple people is a Premium subscription benefit as sharing a screen is considered a video feed, and multiple video feeds require a Premium subscription regardless of whether you are referring to the video feeds as a video call or screen share. Skype has not announced any plans to make paying for this feature available via Skype Credit only.
Remember this: only one person participating in the call where three (or more) video feeds occur must be a Skype Premium subscriber.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Premium Account Payment

How do I pay for a premium account in full for 12 months? I do NOT want to pay monthly.

Hi,
I'm afraid this option is not available for Skype Premium. You can cancel your subscription any time though and you will also receive monthly payment reminder emails that serve as a reminder to check if you want to continue using Skype Premium
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Business/Premium Account for Large University Ques...

I work within a professional school which part of a large university. We are interested in purchasing a premium/business account to use for students who are enrolled in our online programs/potential students.
Question: Would it possible to purchase said account and use it for external student groups for example: student leadership meetings and other meetings with outside groups (informational meetings). Would those outsiders need premium accounts?
Scenario: We hold an informational meeting to illustrate our undergrad/grad programs. Could students (several) Skype in from home with a free account or would they need a premium account?
Is there any way I can ask this question directly to Skype? Seeking these answer has proven difficult.

Sam, have you run past BC if you can even do this? I suggest you check with them first.

Does my premium account cover my skype to go

Similar Messages

Maybe you are looking for