Does not give me option to enter name or serial number of iphone in itunes

trying to sync sons iphone in itunes account, will not give me option to name phone, put in serial number, etc,  gives me message the apple device service is not started, what do i do now?  have been trying to update with latest software that was sent to his phone today at school. only message on phone is that I need to connect it to Itunes, which i did but it wont even let me do anything except restore to factory settings.  cant even save any data since this is my first time connecting it to a pc

Try the suggestions here to see if they resolve your problem:
http://support.apple.com/kb/ts1559
If these don't work you may have a hardware problem. Visit an Apple store for an evaluation or contact Apple Support.

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