Does not install right. can only see a small part of screen

When I go to open Firefox it does not open correctly. The screen does not come up. It show the desktop with like a clear film on it and fuzzy. Some on the left side of the screen and nothing anywhere else. You can not see enough to do anything. I have uninstalled the program and reinstalled it and that does not help. I go to the help on Internet Explorer and find the help for Mozilla support. It tell me to open Firefox and go to this and that, but I can even get to that part. I need your help in getting this straighten out.

can you try the troubleshooting steps described at [[Firefox opens with a transparent or blank window]]. if this resolves the issue, it would also be interesting which extension caused the issue in your case. thank you!
it might also be an issue with hardware acceleration. please try [[Upgrade your graphics drivers to use hardware acceleration and WebGL|updating your graphics driver]], or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in ''firefox > options > advanced > general''.

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