Does not play correct ringtones that are set for the Caller and Rings when no one is calling

I have had my Droid Global for around and three months and from the beginning I have had issues with the ringtones ringing when a certain person calls me. Instead, it seems, it will play the rigntone that is applied to the last person that called me instead of the person who is actually calling me.  This can be somewhat frustrating and kind of defeats the purpose of applying rigntones to people in the first place.
Also, just recently my phone has decided to ring all by itself...without any incoming calls, notifications...nothing. It does a very quiet ring that sounds similar to that of a house telephone or landline phone. It does not stop unless someone calls me or if I take my battery out and reset my whole phone.  My phone has only done this twice and unfortunately it once happened in one of my college classes and I couldn't get it to stop.
Please help me...I don't know what I can do to fix this!!!

    Hi Cargo23,
I am sorry to hear you're having issues with your phone not ringing. In what zip code were you located when this issue occurred?  Are you using your vehicle's bluetooth when this happens? Please try a soft reset to refresh your connections http://vz.to/1nLXk5g.
Thank you!
EdW_VZW
Follow us on twitter @VZWSupport

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