Does not play video

Dear sir my mobile model is nokia x3-00.
The problem is my mobile does not play any video. When i play any video it play audio well but the frames of video does not display. I also update my phone software but still it does not play video.
What is problem please specify?
It is software problem or hardware problem?
Solved!
Go to Solution.

hi mate,
have you checked via Nokia Suite on PC if there are any firmware updates available for your device? if there are, please update to the latest version offered. failing that, you can try re-installing your current firmware thru Nokia Suite and if that fails, Restoring your phone to factory settings.
Failing that, you will need to take your phone to your local Nokia Care point for inspection: http://nokia.com/support

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