Does not send incoming faxes to emails

I have the HP Officejet 8600 Plus   
First let me say, I am able to scan something to an email and it works fine.  BUT if I am not in the office and a fax comes I need it to send as pdf to my email and it will not do it.
  I set it up correctly, I have all the SMTP settings correct from Time Warner in Austin, TX  SMTP settings are   mail.twc.com    with port 587    After I enter all information and go to save and test, I get a big red X that says it did not setup correctly but does not say what is wrong.    I am familiar with doing this setup, because I also did my Brother MFC-8710dw at home correctly and it works fine.  Same Timewarner settings and all.   Can someone please tell me why it does not allow me to save and test the settings

Hello reddcannon,
Welcome to the HP Support forums.  I understand that you would like to confirm that you’ve set up the digital fax feature of your Officejet 8600 Plus printer.
I’ve included the Setting Up HP Digital Fax to Save Received Faxes to your Computer document.   You can use it as a checklist to ensure that nothing was missed during the setup as it sounds like something was accidentally missed.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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