Does OCMS Support Voice Recognition?

Hi,
I am interested in building a voice recognition solution so customers can call in and create their own Service Request in Oracle CRM. I've seen a couple of old articles (2004/05) about Oracle building this capability into their Mobility Server product but can't find any info on the Oracle site.
Does anyone know if OCMS supports voice recognition? If so, is there any doco on it? Is it hard to do?
Any help appreciated.
PL

PL,
OCMS in itself is purely a singalling server and does not support media operations such as voice recognition. However, OCMS does work with media servers such as Genesys' VoiceGenie VoiceXML platform, which does perform Speech Recognition with VoiceXML scripts.
Adam

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