Does RoboHelp HTML X5 support skins?

I have added a skin called 'Ice' under Skins on the Project
tab. I can preview it under 'View' but the skin hasn't applied to
my project. I checked in my folders, and the 'Ice' files are in the
!SkinSubFolder!. What am I missing? I'm using RoboHelp HTML X5.0.2.
Thanks for any help!
Peggy

Hi Peggy
In addition to what Ben advised, if you are viewing locally
from IE, it's possible that the IE ActiveX warning (Yellow
Information Bar) is popping up and preventing things from working
too. In that case you may need to either click through some dialogs
in IE or adjust some IE settings to always see things properly.
Cheers... Rick

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Does RoboHelp HTML 7 run on Windows 7?

Does RoboHelp HTML 7 run on Windows 7? Note that we use SourceSafe for multiple authors.

Hi there
I'm sure there are exceptions, but I wasn't able to make it run on my own Windows 7 Ultimate 64 bit. At least not in Windows 7. I did make it run but only by installing the Virtual Machine for XP. What that does is install a virtual Windows XP environment that you may use to operate RoboHelp 7.
Unless you can do that you are probably going to need to upgrade RoboHelp to continue working with it on Windows 7. Additionally, maybe it will work if Windows 7 is the 32 bit version. Not sure.
Cheers... Rick
Helpful and Handy Links
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Begin learning RoboHelp HTML 7, 8 or 9 within the day!
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RoboHelp eBooks

Why does RoboHelp HTML v11.0.1.235 crashes when inserting a script?

I inserted the following script
"<noscript>

</noscript>".
I used the menu options Insert > HTML > Advanced > Script. Unfortunately, RoboHelp places this tag inside the "<script>" "</script>" tags which causes errors. I was in the procces of moving the tags when RoboHelp froze. RoboHelp (HTML) v11.0.1.235 was installed on my system last week. There is an Add-on to Microsoft Visual Studio (v4.5.50938) where all the files are kept in Source Control. The contents of the problem details are below:

I have to update all HTML files with the noscript tag for browsers that users may have that does not support Javascript. My predecessor entered the HTML coding (script) incorrectly. by entering the text "Javascript is not enabled" at the top of each topic page in the online manual. Unfortunately, users accessing the WebHelp manual discovered that when "full text" or "word" search was performed the text appeared in the search results as part of the title of the page. When looking for assistance on how to correctly insert this tag I came across the RoboHelp Reference for entering this script. Note: I was using RoboHelp v9
Help > Contents & Index > Using RoboHelp 9 > Advanced program features > scripts
or
via URL: http://help.adobe.com/en_US/RoboHelp/9.0/RoboHTML/WS5b3ccc516d4fbf351e63e3d11aff59c8c5-7fb 0.html
Script window
This is how the above is entered in a topic: (HTML view)
This is how the script/tags should appear.
The system does not freeze up every time. I can work on a few topics (maybe 5 or 6) then it will freeze. I am not sure if the problem has anything to do with inserting a script but this is the only time it freezes. I use RoboHelp on a daily basis and is in it all day long for I am a Technical Writer assigned to preparing and updating online manuals. If I am creating a new topic or updating content on a topic (Design view) the system doesn't freeze up.

Does Robohelp HTML V 7.02.001 support Arabic language to generate context sensitive help

Kindly let us know URGENTLY if RoboHelp 7.02.001 supports Arabic language to generate context sensitive help in Arabic. If RoboHelp does not support, let us know if there is any other workaround solution or third party integration tool that may help us to generate Arabic help files.

The supported languages are listed in the help file, they do not include right to left languages.
There are no tools that I know of but last week there was a post that might interest you.
http://forums.adobe.com/message/2242235#2242235
See www.grainge.org for RoboHelp and Authoring tips

Does quicktime no longer support skins?

tried creating a skinned movie -- quicktime doesn't recognize the files. when did this stop? I can open old skinned movie experiments just fine. anybody know what happened?

thanks for your interest, QTKirk -- but opening them isn't my problem --
when i create the xml/plaintext file and save it as a ".mov" to incorporate all the various elements, QuickTime won't read the saved file like it used to; says it's not a valid movie file and cannot be opened, whereas before it would open this great, odd-shaped movie however you planned it to look and operate, and then let you save it as a self-contained movie which was, then, all good-to-go -- anyone could open it.
now, no more....
BTW, I'm running OS 10.5.8 Leopard and QuickTime Pro 7.6.9 on a Dual 2 PowerMac G5 with 4GB RAM and 3 TB HDD space

RoboHelp HTML does not generate .chm file

We have a large help system for F1 help with about 2,000 help
topics in about 50 different Word .doc files. We had used RoboHelp
for Word previously, but with the goal of generating a single .chm
help file, we tried using RoboHelp HTML to change the Word .doc
files to .htm files. RoboHelp HTML does this conversion and creates
2,000 .htm files.
When we try to generate the .chm file for the help system,
RoboHelp for HTML does not respond and does not create the .chm
file. Is RoboHelp HTML not capable of handling such a big help
system? Are there any workarounds to generate the .chm file
successfully?

Peter, thanks for your input. Here's where we are. We opened
RoboHelp HTML and converted the Word docs into .html files. Then we
were able to generate the .chm file (it worked this time) using
RoboHelp HTML. We have about 50 .gif images, and no external links.
The actual number of HTML files with help topics is close to
4,000 for this F1 field help in our application. Ideally, we would
love to have a master project with sub-projects, but it doesn't
appear as a practical alternative. The .hh file (for F1 field help)
is generated from the application by the developer and given to us.
In order to have a master project and slave projects, we
would have to manually split that automatically-generated.hh file
into individual .hh files, true? That means we would have to
correlate which .html help topic file corresponds with which map id
number, then chalk out how we want to divide the .html help topics
into individual projects that correspond to their .hh files?
This help system I inherited is 10 years old, and the
resource time we would spend (if we chose to modularize this help
system) would be gigantic in scope. If there is a simpler and
efficient way to modularize our F1 help system, I would love to
hear about it!

RoboHelp HTML Version 8 multiple skins in merged projects?

Hello,
Is it possible to brand different pages in a merged help project w/ different skins, or do you have to use only one skin for the entire project?
Thank you,
-Jerod

Welcome to our community
Skins are used to control the look and feel of the output created by Projects. That means all topics and not individual topics.
You could use CSS to control the way specific pages appear if you like. Perhaps that will help to differentiate them?
Cheers... Rick
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Last RoboHelp HTML v9 Workspace (formerly called Environment) does not reload next time RH9 loads

Hey all, thanks in advance for any info you can provide. All the RoboHelp references below relate to us using the respective version of RoboHelp HTML, and on my XP SP3 pc.
I have worked with RH7, RH8, and now RH9, but RH9 is not behaving the same as the others as it relates to Workspace (formerly called Environment in prior RoboHelp versions). In the other versions, the last screen arrangement/Workspace always reloaded the next time you loaded RH, but with RH9, it doesn't.
The previous “environment”, now called “Workspace” (upper right corner) does not remain what it looked like when you last closed it, the next time you open Robo. It resets to some weird default EVERY time, instead of looking like the last time you closed it…even though it shows you with a checkmark that it did load it (but it didn’t!)!
My Mini-work around is, I clicked “Workspace” (upper right corner) and loaded my environment file (mark.rhs), which loads the screens the way I want them, then did a SAVE to one I called “default” and since it shows you the last two you opened, each time I load Robo, I take turns loading them…no biggie, but it just saves some time so you can choose between YOUR two named files that do the same thing screen rearranging.
Is this a known issue in Robo9? Is there a fix? I have uninstalled/reinstalled many times for other reasons, but this issue has always been present, even installing the latest patches. Thanks in advance for any feedback.

to Peter Grainge: Sorry for any confusion...as you state, I expect to see the same exact workspace I left when I last closed RoboHelp and if I reload my workspace/environment and all looks well, I expect to see that same screen placement the next time RH loads...but that does not always happen.
I did what you suggested and closed several of the extraneous Pods that appeared, closed RH, and it did save those settings...BUT I then loaded my saved workspace, closed RH, and the settings were not saved as the same funky screen placement appeared. After checking, it is not the RH defaulted workspace, but actually my saved workspace plus the "See Also", "Review Pane", and Resource Manager" Pods, which I do not use. So, as a test, I closed those 3 Pods and resaved over one of my saved workspace files. I now get a much better percentage of the screens being what I expect each time I load RH, but for some reason, there are times that I reload my saved workspace, exit RH, and the next time I load RH, that funky screen placement is present again. I had an environment issue with RH8, as it could never save the windows the way I needed them, and I had to move them each tim...maybe it was due to migrating from the previous version and it using the migrated/modified .rhs file...or multiple versions installed...who knows? ;->
Thanks for your reply!

Why does RoboHelp 8 crash when compiling merged HTML help after deleting a child project in TOC

Why does RoboHelp 8 crash when compiling merged HTML help after deleting a child project in TOC? I would be grateful for any assistance.
Here's the situation:
-- I recently upgraded from RoboHelp X5 to RoboHelp 8. I upgraded my projects to RoboHelp 8 projects.
-- One large help system I manage is built such that there is one master project and about 25 child projects. Each of these is its own item in the master project TOC.
-- In RoboHelp X5 I never had any trouble deleting these.
-- However now in RoboHelp 8, whenever I delete one (by opening TOC pod, right-clicking on item in question, and clicking Delete), and proceed to "Generate Primary Layout" (MS HTML Help), the generation/compilation process proceeds as far as "Generating full-text search data" and then the whole program crashes!
Am I doing something wrong? Is there a bug in the software? I have installed patches 8.0.1 and 8.0.2.
Once again, I thank you in advance for any pointers.
Matthew Keranen
Jamsa, Finland

That does help - thanks a lot.
Wayne Kroger
State Street Corporation
SQA-Princeton
(609) 580-6264
mail to: [email protected]
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Why does RCS prompt me to check out the .XPJ file when I open RoboHelp HTML?

We just upgraded from X3 to X5 and began using RoboSource
Control. We currently have a dedicated server machine and 1 client
machine (we'll be adding 3 more client machines once I resolve all
issues with this one). I have working folders set up on each
machine so I can open the Help projects with RoboHelp HTML.
The issue here is that I often receive the following prompt
in a dialog box when I open a Help project in RH HTML:
"To add version control information to this project, the
files in the list below need to be checked out from version
control. Do you want to check out these files?" (The only file
listed is the .XPJ file.)
I only seem to receive this message after I have opened that
particular Help project on the other PC. E.g., I open Help project
A on the Server. If I close it, I can re-open the Help project on
that machine multiple times without receiving the message. However,
if I then open Help project A on the client machine, I'll get the
prompt to check out the XPJ file. If I check it out, I can then
re-open the Help project on that machine multiple times without
receiving the message. Of course, if check in the XPJ file from the
client machine, I'll get the prompt on the Server machine to check
it out the next time I go to open it up from there.
Thoughts?

Dirk,
Thanks for the suggestions. I was prompted to check out the
XPJ for one of our Help projects this morning. I clicked
No (to NOT check out the XPJ file from the database), then
selected the
File Status tab, right-clicked on the XPJ file, selected
Show Differences... and discovered that the XPJ file in the
database had the following version control related text, whereas
the XPJ file in the working folder on my SERVER machine did not
(the working folder copy on my CLIENT machine matched the file in
the database):
Note: This code appears between a <miscproperties> line
and a <CompileOptions> line (both XPJ files had these two
lines).

How do I create a Search window in a RoboHelp HTML 8 topic pane?

I am working in RoboHelp HTML version 8 that is published as WebHelp. The system I am developing for has a search window as part of a skin that is available above the topic windows and is not always easily accessible. Can you create a search window to appear in individual help panes like they do in Microsoft Office Word 2007's Help? (to do this, can you use skins within each Help topic pane?) Or can a link or a button be created within a help topic pane to bring up a search window as a popup? If so, can you give me high level steps to doing these tasks? thanks.

Hi,
Although you can open RoboHelps search pane in a popup, the search function will not function. I guess the easiest is to use another tool for your search, one that you customize into what you need. On Peter's site, he uses a progam called zoomsearch, which you can also use for RoboHelp projects. See http://www.grainge.org/pages/authoring/zoomsearch/zoomsearch.htm
Greet,
Willam

Editor: What HTML standard supported?

In our CSS, we would rather use ems for sizing instead of pixels or points. However, RoboHelp's editor doesn't seem to completely understand, something like:
p {
    font-family: Arial, Helvetica, sans-serif;
    font-size: 0.9em;
    line-height: 120%;
    margin-top: 0em;
    margin-bottom: 0.8em;
    background: none;
    color: #000000;
Is there some way to get the editor to understand a normal HTML definition, or does it just not support such things?
BTW -- As a side note, given the environment at my workplace, it probably would be impractical to use an HTML editor other than RoboHelp's.
Thanks.

Another possibility is TextWrangler. Here is a link: http://www.barebones.com/products/textwrangler/textwranglertext.shtml

RoboHelp HTML 11 Webhelp output not compatible with IE9?

We recently updated our software Help files using RoboHelp HTML 11. Today our customer support team received a call from a customer that cannot access the Help files from his system. He is using IE9 and an older version of Chrome, and cannot view Help in either browser. The customer refuses to update the browser on his server, presumably because he's afraid something else won't work if he does. I can sympathize with that, since there are certain applications on my own system that are incompatible with IE11, so I've had to roll back to 10. So, I know the files work on IE10, IE11, Firefox and the latest version of Chrome. Searching through the discussions, I found one that indicated that RoboHelp 11 required IE9 or above; if so, it's odd that it won't work. Do you have any suggestions of what I can do that might help the customer?

Sorry, different thread – I thought Willam had posted site’s article reference on this one (it’s here - http://www.wvanweelden.eu/articles/robohelp-patches-and-updates).
I think you may need to do a bit of exploration on what’s going on at the client site to see what they’re getting. You may want them to clear out their cache to refresh what they’re getting when they access your help. You also probably want them to have a look at what zone their IE9 thinks you help is located in & if they’ve enabled ActiveX and JavaScript (not Java) in their browsers.

Is RoboHelp HTML 7 incompatible with Lotus Notes?

Has anyone noticed incompatibility between Lotus Notes mail
v6.1 and RoboHelp HTML v7.0? I've had LN installed for the lifetime
of this computer, ~3 yrs, and have worked with RH 7.0 for ~2 mns.
Just this week, I've had three instances of LN not opening after I
managed to crash RH. Rebooting worked the first time: the 2nd time,
I had to re-install LN; the 3rd time, rebooting worked.

Until Notes.6, I always suspected something was going on
between the two.
For many months, I haven't had any RH crashes I could blame
on LN.
If LN is doing any automatic stuff, try turning it off. Or,
as a test, close LN before you launch RH. Any crashes after that?
Automatic stuff means checking for new mail, alterting you
when new mail arrives, Calendar reminders, and so on.
I know, that's what LN is for, but you might find something
that always eluded me. For example, I turned off the new mail alert
long ago, but I can't prove a link.
Good luck.
Harvey
P.S. I should mention that sometimes I have LN and RH running
at the same time on one machine, but mostly I run them on separate
PCs. Still, I can't prove a link.

RoboHELP HTML Freezes Different Ways

Using Windows XP and RoboHELP HTML 6.0:
If I start RoboHELP HTML from the START > Programs menu,
it freezes almost instantly and requires END TASK.
If I double-click a previously created .xpj file in Windows
Explorer view, then RH HTML starts up and I can work in the project
file... but if I try to IMPORT a file into the project file
list/topics, then the application freezes again. I'm only trying to
import an HTML file that was originally created with RoboHELP for
another project.
Why does RH freeze up??

Did this by chance happen to start after you had used a dual
monitor configuration? Folks around here are probably thinking I
believe that's the cause of every problem, but in some cases, we
have found that disappearing dialogs and "freezes" are actually
caused by going from dual monitors to one monitor, and dialogs are
appearing off-screen (which then makes RH look like it's inactive
and not working).
One experiment you can try with either "freeze" that you've
listed is to hit the Esc key and see if RH livens up again. If
there is a dialog open, Esc closes it and returns you to RH.
Just a thought,
Ben

Does RoboHelp HTML X5 support skins?

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