Does the payment processing fee cover the previous...

Quick question with my ongoing argument about the payment processing fees. Does this charge cover the previous three months or the next three months? IE My charge was dated 18th October when my bill was generated, so does this cover October - January, or is this to cover the period of July - September. If it's the latter then the £5.40 needs refunding because it's covering the three months when I was still paying the direct debit, this was only cancelled a couple of days before the bill was generated, after BT had received all three direct debits for that billing period. It just says 18th October, but it's on the bill for July - October so I'm wondering if it's backdated as Craig told me in an email this morning it's automated, in which case it needs refunding from the bill.
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Charges for cancelling your contract early

HI you will need to ask Craig about the refund
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British Telecom Payment Processing Fee and the Con...

On April 6th, 2013 the government introduced the Consumer Rights (Payment Surcharges) Regulations 2012. Item 4 of the act states:
“A trader must not charge consumers, in respect of the use of a given means of payment, fees that exceed the cost borne by the trader for the use of that means.”
Irrespective of this British Telecom still insist on charging its customers a £6 “Payment Processing Fee” per quarter (£24 per year) for the privilege of paying their bill on time and in full by any other means than Direct Debit.
Martin

MartinWaller wrote:
It's interesting that. When our Government voted for the new regulations they voted on exactly that - the regulations - they didn't vote on the Guidance.
Yes, but the guidance is essentially a plain English description of the Regulations. It's Regulation 5(2)(k)&(l); as you need the full story, here goes:
An excluded contract is a contract—
(a)for social services, including social housing, childcare and support of families and persons permanently or temporarily in need, including long-term care;
(b)for health services provided, whether or not via healthcare facilities, by health professionals to patients to assess, maintain or restore their state of health, including the prescription, dispensation and provision of medicinal products and medical devices (and “health professionals” has the meaning given by Article 3(f) of Directive 2011/24/EU of the European Parliament and of the Council on the application of patients’ rights in cross-border healthcare)(4);
(c)for gambling within the meaning of the Gambling Act 2005(5) (which includes gaming, betting and participating in a lottery);
(d)for services of a banking, credit, insurance, personal pension, investment or payment nature;
(e)for the creation of immovable property or of rights in immovable property;
(f)for rental of accommodation for residential purposes;
(g)for the construction of new buildings, or the construction of substantially new buildings by the conversion of existing buildings;
(h)which falls within the scope of Directive 2008/122/EC of the European Parliament and of the Council on the protection of consumers in respect of certain aspects of timeshare, long–term holiday product, resale and exchange contracts(6);
(i)for the supply of foodstuffs, beverages or other goods intended for current consumption in the household, and which are supplied by a trader on frequent and regular rounds to the consumer’s home, residence or workplace;
(j)concluded by means of automatic vending machines or automated commercial premises;
(k)concluded with a telecommunications operator through a public telephone for the use of the telephone;
(l)concluded for the use of one single connection, by telephone, internet or fax, established by a consumer;
(m)under which goods are sold by way of execution or otherwise by authority of law.
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Does the Previous Folders 1.1.1 add-on no longer work for newer Firefox versions?

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https://addons.mozilla.org/en-US/firefox/addon/previous-folders/
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The '''maxVersion''' coded in the install.rdf file of that extension shows Firefox '''14.0'''. So there's a good chance that its not really compatible any longer, as Firefox 22 had changes to the Download Manager code.

Does the Previous Folders 1.1.1 add-on no longer work for Firefox 22.0 and up?

It had worked fine for me until Firefox 22.0, I believe.

Thanks for your prompt reply, John99. It is still available - it is here:
https://addons.mozilla.org/en-us/firefox/addon/previous-folders/
Its function is to remember the last 20 locations that you have saved to, and keep them in the address bar drop-down list for easy access.
I don't think I was prompted for my extensions. If it is necessary to know those in order to better address the question, I can list those as well.
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Does the previous generation AppleTV support HBOGO?

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Post incoming payment process open items error message

Hello,
When doing incoming payment process for open items one error message shows :"The difference is too large for clearing". It seems I have to input some amount in cash discount area.But actually the case discount amount is 0 in SO condition.
Could you please help me on this issue?
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Hi ling zhang
In F-28 you can clear the amount but you need to give the exact amount for that customer.
The possible reason for getting that error while clearing is that customer must be having already some more open line items.
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Payment processing fees

Can anyone tell me how BT can charge a "payment processing fee" when there is no payment due? I queried this last month and was promised a refund by none other than one of these forum moderators. True to form, despite the promise being made in writing (email) no refund transpired and, what the **bleep**, they have done it again this month. MY ACCOUNT IS IN CREDIT - (or would be if you kept your promise of refunds) - SO NO PAYMENT IS PROCESSED = NO FEE. You owe me £3.00 on the next bill or shall I just take it to the Office of Fair Trading? Or one of those columns in the press, Which? - or do you think I just won't check my bill?

Hi frustration
Stephanie is just about to send you an email which should clear this up for you.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
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Why does the snmpcoll process always start up even if SNMP Statistics Collection is turned off?

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<P>
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Does the payment processing fee cover the previous...

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