Does the version of Reader matter when users fill out PDF fillable forms?

Created an application form for a client that he put on line. Some (50%) of the completed forms coming back to him via email are blank. The form was created in Acrobat Pro 8 (mac). Could there be a problem with users downloading/filling out the forms in a newer (or older) version of Reader that's not compatible with my form? They were instructed on the form to use Adobe Reader, so hope it's not an issue of them using a non-Adobe PDF reader (though I can't be sure). Thanks in advance for any help.

Adobe Reader should not have a problem working with the form. For Reader versions prior to 11 the document will need to be Reader-enabled in order for it to be saved. Reader 11 is able to save non-enabled forms created with Acrobat.
If the user used the Preview application on a Mac, the text fields will appear to be blank, but when one of the fields has the focus the entry will show up. Preview corrupts PDF form in a number of ways and should be avoided. With Acrobat you can export the form data to a data file (FDF/XFDF), open a blank form, and import the form data into the form. You can tell if this is the problem by looking at the PDF Producer: File > Properties > Description > PDF Producer
It will be different than what was originally there and be something like: Mac OS X 10.6.8 Quartz PDFContent

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