Does ThinkVanta​ge R&R Work at All?

I have never been able to get beyond 30% of a "Update My System" after three tries.  It takes a long time to get that far, then it stops and says try again later.  When I try again later it goes through the same sequence.
I have used less than 30% of my SSD capacity, yet a "Backup" to either CD and DVD, or to external USB Drive, takes about eight hours.  The screen announcing "100% done 0 minutes left" stays up for about an hour before the "backup complete" message window pops up.  Now I am wondering if there is any backup data on my HDD, since I only see about 365 MB of files. 
I am running Windows XP Pro, and I am wondering if this ThinkVantage software works at all.  Is it supposed to take 8 hours to do a backup?  Has anyone used a R&R backup to do a recovery?  Has anyone succeeded in getting "Update My System" to do anything useful?
Faz

wjli2,
Is there a way to reinstall only R&R from the restore CDs.  I am thinking about uninstalling it, since it is worthless in its current state.  How long should it take to backup the 64GB SSD to an external USB drive?
Thanks, Faz

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