Does Verizon Care why its customers are leaving?

I initiated a port of my number to another carrier tonight. I called Verizon Customer Care to ask them specific questions about the closing of my account. The customer care rep answered my questions and ended the conversation by wishing me luck with the new carrier. She didn't seem at all interested in knowing why I went to a new carrier after being a Verizon customer for 2 years.
As a senior living alone I don't have any need for the share everything plan that Verizon is now marketing; primarily to families. They have no interest in serving us seniors! This share everything plan only increases my costs to almost $100/month and I barely use any data bandwidth. I recently had to increase my plan minutes from 450 to 900 because of the need to call my 95 year old father more often. Even when I increased my plan minutes the online system showed my plan usage go to 507 minutes, back to 372 minutes and then back to 507 minutes all within 24 hours! The rep who I called verified the 372 minute usage number and then the usage popped back up to 507 minutes within a few hours.
My plan also didn't provide any text messaging without paying a per message cost!
I went with another carrier with unlimited voice messages, unlimited text messages and more than enough data bandwidth for my needs. This plan will be over $20.00 less than I am now paying Verizon for a plan that I don't need!
Give me unlimited voice, don't force me into a Share Everything family plan and then maybe I will come back to Verizon!

They have the 65+ plan for talk only which services most seniors as they don't need the texting and data. Otherwise, yes you will be paying more to get the fancy Smartphone and all its gidgets and gadgets.
Good luck

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  • Verizon doesn't care about its customers

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  • Verizon does not care about loyal customers

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  • My Toshiba L305 - Both Buttons Broken (AGAIN) - TOSHIBA DOES NOT CARE ABOUT THEIR CUSTOMERS

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  • VZW does not care about their customers!

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  • Why does the Apple company not care about its customers enough to repay them for lost music that is the company's fault?

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  • Why does Verizon Penalize Long-time Customers?

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    Hi Lasina, thank you for reaching out.
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  • Why doesn't Verizon care about loyal customers?

    I have been a customer of yours for the last 10 years, and when I renewed my contract this year, I had an idea I might be moving overseas for a two year teaching commitment. Your store agent assured me that it would be possible to suspend my line for up to 2 years if necessary (non-military suspension), so that I could keep my number while I was overseas. I ended up accepting this two year position overseas, and am now discovering that what he promised was false.
    Since I would not have renewed my contract if I had been told the truth, and because I have been a faithful customer with Verizon for the last decade, I asked for the $210 cancellation fee to be waived. Your customer service rep, Jessica, Badge (removed) refused to waive this fee. Not only was she unwilling to work with me, she was also unable to give me the number to customer service. She told me to go on myverizon.com, but was unable to direct me to a customer services phone number, whereupon she suggested that I just go Google it myself. I don't mind looking up your customer service phone number, but I find it astonishing that a floor supervisor was unable to provide it to me directly. I also am stunned that the cancellation fee was not able to be waived, given the circumstances.
    Despite my tenure with Verizon (or perhaps because of it), I am left in awe of how badly your company chooses to treat its constituents. This entire experience leaves me feeling that my loyalty to your company has been profoundly misplaced, and so when I return to the states, not only will I not be returning to Verizon, I will also caution my family and friends against using Verizon.
    I understand that you're a gigantic company, and you probably don't care one bit about one upset customer, but on the off chance you do care, or want to review your policies, I figured I should probably tell you about this, rather than keep it to myself.
    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

        Hi Amh00,
    Oh my! We always to provide accurate information when making changes to your account. Congrats on your new position. We apoologize, for the behavior that you received from the supervisor, it was unacceptable and not tolerated at Verizon Wireless.  We know that there are times when you may need to suspend your services for various reasons. We do offer that ability to suspend for other reasons outside of lost/stolen or military suspend. When selecting “Other” as your reason for suspending your service, your line will remain suspended for up to 90 days. For each line of your account, you can only suspend your service for up to 180 days in a 365-day period.
    If you choose to suspend service without billing, then your billing will automatically resume at the same time that service resumes
    http://vz.to/1uLgLgr .
    Thanks,
    PamelaF_VZW
    Tweet us @vzwsupport

  • Does anyone at BT care about its customers?

    Hopefully someone from BT reads this forum because they don't seem able to read any e-mails sent to them. I reported a phone line fault on weds 10 Nov. Had Broadband but no phone. Reported a line fault on Weds 10 Nov.
    07.00 Thurs 11 Nov received e-mail from BT ...line problem fixed. Was it? Well my phone still wasn't working
    Went through all the online checks...all was ok on BT line...BT conclusion......my equipment was not working
    Bought new phone that day......came home.....plugged it in......GUESS WHAT BT.......no difference
    Reported the same fault again.....thurs evening...Have heard nothing from them since except from fault tracking.....says its ongoing.
    How can it be ongoing? You have said that it was fixed!!!!!!!
    I'm well prepared to air this in public with BT. I have bought a new phone because you said my line was fixed.  Your web site said my equipment was faulty. Since telling me my line was fixed I have also had to use my mobile phone in the evenings and this weekend.
    So will you repay me for my mobile phone use and a new phone?...somehow I doubt it. Having recently tied me into a new 18 month contract for BT Infinity I'm paying as always. Why can't you deliver?
    As always when my next bill arrives you will want paying on time ( which I have always done). Shame on you for not delivering service on time.
    Reading this forum it seems other people have had the same problem.
    Maybe someone with nuts from BT will give me (and others here) an e-mail address so that this type of problem can be resolved faster than it is at the moment. Of course we are only your customers who pay the bills. Think about it BT!!!
    I would ask for someone's contaqct details  at BT that can take action to resolve this. But my BT line doesn't work and to call you would cost me on my mobile. I would only get through to your call centre in India anyway. Sorry BT but my understanding of Indian/English isn't that good nor is your call centre in India.
    THIS MESSAGE IS INTENDED ONLY FOR SOMEONE FROM BRITISH TELECOM. Please do not make this a discussion thread.
    Thank you

    Hi Scoobz,
    Thanks for the post and welcome to the forum. I am sorry that your phone line is still down. I can help you with this.
    Please drop me an email to the email address in my profile (click on my name, you will find the email address under “about me” section. Include your BT account details and the link to this thread.
    Once I receive your details I will find out what is going on.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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