Does Verizon not care about customer service anymore?

I need some answers on my bill and no one to talk to....what is going on Verizon?

My frustration is that I cant get a live person on a timely basis like I use to be able to. I have always valued customer service from Verizon and have complimented several times in the past. But now it seems we are forced to send emails (the chat was not even working the other day as everyone was busy).
My specific question is that I cannot see my discount from my work on my bills and wondering where this shows up at?
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

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Does Verizon REALLY care about customer service?

OK, to be fair, I do realize that I've been attempting to make an order for a high demand product on a day when thousands of others are doing the same thing. But, I guess I expect a company like Verizon, one that boasts how cutting edge their technology and networks are, to be a little more prepared for the influx in website and phone traffic. It took, no less, than 2 hours to complete a pre-order transaction due to technical failures on both the web and phone support. Isn't this what my $30 upgrade fee is supposed to cover? Wasn't I told that the additional money I pay to upgrade is to ensure a "positive customer experience"? Well, my experience was anything but positive today. The website crashed 3 different times. I was disconnected at least three times, and when I received an autocall for a customer service survey, even THAT didn't work! Verizon, do you want to know the answer if my recent experience with customer service solved my problem? I'll tell you, the answer is NO. Do you care? I doubt it.
I'd threaten to leave as a customer, but unfortunately, where I live, Verizon is my ONLY option. I'm in a rural community and there are literally no other providers in my area. So I pay ridiculously high fees, for substandard service. I can only have successful phone conversations from the south end of my home, while standing near a window, completely motionless. If I move, call drops (even with good signal strength).
But I guess I should be grateful for the experience of being a Verizon user, and continue to pay them additional fees for the privilege of being one of their valuable customers.
While I am forced to be a Verizon customer due to my geography, you can bet that when asked by others what my opinion is of the company, I'll encourage everyone to make a different choice if they can.

Thats why I normally do not get involved with writing on message boards, especially corporate boards, too many company employees write comments like that on behalf of their office…and yes, cellular service and home communications services are a little more that a “soda” and yes, I do expect loyalty to be a two way street….end of thread, unsubscribed from this farce….

Does verizon wireless have a customer service policy?

I am wondering if Verizon wireless cares about customer service at all. I was trying to become a verizon customer, and I called and verified pricing. I was told that I could get pricing for 30 Gb at $130. I itemized everything in my conversation with the sales person, and came up with a total for my bill. I was very specific in everything that I needed, and the prices I was willing pay. I have two lines that I was going to bring over, and I told them that I didn't want to receive the phones at different times, because I don't want to carry two phone bills at once. The phones were both scheduled to ship out at the same time. Well, the one phone shipped early. I called and talked to several people at the call center, and someone assured me that both phones would be in the package. The next day, one phone showed up. I called and talked to someone again at the call center. They told me that I could take my existing phone, with my new phone, and have them both activated at a verizon store, so I can activate both lines at the same time. I waited until after work, and I drove up to the store. I found out at that time, that it wasn't possible. So, I got back on the phone with more awful customer service call center employees. I was transferred several times, hung up on a few times, and finally talked to someone who tried to help. He told me that I can hold on to the phone that arrived early, and I can wait to activate it when the second phone arrives. I took him at his word, and waited.
On saturday, I called to check and see what would happen if I went to the apple store and bought the phone, instead of waiting to receive the other phone from verizon. I was going over pricing when I was informed that the 30 Gb that was supposed to be $130, was input into my account at $225. I told them they were mistaken, and they told me the offer was only valid until 11/05/2014. I placed my order on 11/10/2014, and I was very specific. I told them that I was offered the pricing, and they told me there was nothing they could do. I called several more times, and I ended up talking to someone who told me my salesperson and her supervisor wouldn't be in until monday. I battled back and forth for the last 2 days making 30 calls to only be continuously lied to, transferred, and received different stories depending on which call center I ended up at. These customer service call centers are not Verizon employees, and they don't give a crap about you, or the service you receive. They lie to you, and try to trap you into a plan you didn't sign up for. I can only receive half the data I signed up for, or I can pay full price for what I ordered. I ask you, where is the customer service? Anyone who is thinking about becoming a verizon customer, or anyone who is thinking about renewing needs to get offers in writing, because they will lie to your face, and tell you there is nothing they can do.

unhappypotentialcustomer,
This is not the experiece that I like to read about. I want to make sure that everything is on the right track. I want to have a chance to go over the information with you. I do see that the 30GB data plan for $130 was a promotion that ended at the start of November.
I do want to check out the account for you. I did send you a private message. Can you please respond back to that message? I want to put a fresh pair of eyes on the account. I'm eager to work with you.
KevinR_VZW
Follow us on Twitter @VZWSupport

Verizon does not care about poor service

Loyal VZ customer for many years. Problems with service where I moved to over a year ago. 3 & 4 bars showing on the phone and some days it just doesn't work. Upgraded plan with promise that it would solve the problems. Nope, lied to yet again! The signal comes & goes, but get this; the broadband works when the phone will not! Believe it or not, mostly when it is raining. Many calls to tech support and uncountable tries to get through. They have NEVER called back when promised. Not that I would get the call anyway. I get the fealing that tech support gets the run around from their own field people. My call has been dropped in the middle of a call with tech support more than once. Sometimes voice mails show up on the phone the day after they were left or if I drive far enough to find another tower. The phone works fine everywhere else I go. This is obviously not the phone, it is the local tower, which is only six miles away. This spells out breach of contract on the part of Verizon. They don't seem to understand that when I do finally leave, I will not be obligated to pay any cancellation fees. I am not in breach of contract, they are.
I keep paying the bill so I won't have to deal with the issues involved in changing carriers, but I am getting close to twisting off. It is due again. Maybe it is time.........................

bobvz wrote:
Loyal VZ customer for many years. Problems with service where I moved to over a year ago. 3 & 4 bars showing on the phone and some days it just doesn't work. Upgraded plan with promise that it would solve the problems. Nope, lied to yet again! The signal comes & goes, but get this; the broadband works when the phone will not! Believe it or not, mostly when it is raining. Many calls to tech support and uncountable tries to get through. They have NEVER called back when promised. Not that I would get the call anyway. I get the fealing that tech support gets the run around from their own field people. My call has been dropped in the middle of a call with tech support more than once. Sometimes voice mails show up on the phone the day after they were left or if I drive far enough to find another tower. The phone works fine everywhere else I go. This is obviously not the phone, it is the local tower, which is only six miles away. This spells out breach of contract on the part of Verizon. They don't seem to understand that when I do finally leave, I will not be obligated to pay any cancellation fees. I am not in breach of contract, they are.
I keep paying the bill so I won't have to deal with the issues involved in changing carriers, but I am getting close to twisting off. It is due again. Maybe it is time.........................
It most certainly does not indicate a "breach of contract." Per the Customer Agreement you were accepting when you came to VZW:
Where and How Does Verizon Wireless Service Work?
Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather.
What Are My Rights for Dropped Calls or Interrupted Service?
If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 90 days if you're a Postpay customer, or within 45 days if you're a Prepaid customer, and we'll give you a 1–minute airtime credit. If you're a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service.
The bold in the last sentence was mine to emphasize the most important qualifier of the whole. In the first paragraph, it essentially states that the service and quality is not guaranteed (even if VZW is historically the most reliable provider in the country). The second paragraph states that you can be compensated for the lost time and that this compensation is the only right you have regarding dropped calls or interrupted service (outages and whatnot). Terminating the contract would still generate the early termination fee, which you would certainly be responsible for.
All of this, though, overlooks the essentials. Have the technical support representatives filed any tickets to have the tower looked at? Did the tickets get any sort of resolution? Issues with individuals dropping the ball does not equate to the apathy with respect to the service quality.

Wow I can see from all the negative feed back that Verizon does not care about customer loyalty.

I have 4 i phones I pad 2 mac books and internet,landline and cable all through verizon. i have contacted verizon customer service I have been to A verizon store and have been lied to by there customer service department. Two of my phones that belong to my son and daughter where severely damaged at a school function. I inquired about having the two phone replaced of which the phones are up for renew in 6 weeks.I find it unbelievable that a loyal customer who has been with them for 7 years and pays there bill every month( 500.00 ) absolutely refuses to help me just mind blowing. I had my mother two sisters and brother switch to them and now will let them know of this. Shame on them they don't deserve customers like me and will be looking to changing to att and comcast for my services.

Good morning dupi17. I want to to start off by thanking you for your continued support over the years. I am sorry to hear about your kids phone getting damaged while at a function. Its always disappointing to see something like that happen. For situations like this, it is always great to have insurance. What kind of damage was on the device? Do you have insurance on the device?
If you don't have insurance, you can take a look at our Certified Pre Owned program. These are phones that are in like new condition, but are sold at less than full retail, to make the cost more manageable. For more information on our Certified Pre Owned Program, please visit http://vz.to/rcDvLW.
NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport

Anyone from Adobe care about customer service?

Want to buy CS6. Downloaded trial version but having issues with windows 7 home edition. Posted on Adobe Help Forums....no replies. Called Customer Service....was promised a call back; never received one. Considering moving to another product from an Adobe competitor. Anyone from Adobe reading these posts? Anyone from Adobe really care? Sad!

Hi and thanks for your comprehensive reply. I will try to answer all your questions. Just to back up a bit, I have tried many different things to get Audition 3.01 to work on my laptop. When I exhausetd all i could think of , I downloaded CS6 hoping that would give me better results. In the end, the two applications behaved exactly the same, ie inability to record in multi-track. Most of the tests I did, which I describe here were done on AA3.01. If they did not resolve the problem there, I am doubtful they are the cause of CS6 not working.
I have not tried playback only when selecting the TASCAM i/face. However, I can indeed select either the internal sound card on the laptop or the TASCAM in the HW Preferences. If I use the internal card, everything works except I cannot do multi-track recording of course. However, I can import a session and do everything with it. As for clock, I have tried toggling it between AUTOMATIC and INTERNAL in the TASCAM control panel, no difference (on AA3.01).I don't know if there is another place where this is controlled other than the TASCAM control panel. As for "device class" indeed I could only get CS6 to show the 16 channels of my TASCAM if I select ASIO. I did not check the "release ASIO in the background" box
In summary
1. AA3.01 Works well with an old PC runing windows XP 32 bit
2. AA3.01 installs and runs on a HP Pavillion laptop, i3 processor 8 Gig RAM, windows 7 HOME EDITION 64bit. If using the internal sound card, I could use AA3.01 for everything except multi-track recording
3. On the HP laptop, I can switch between internal card and TASCAM in HW preferences. I can arm one or up to 14 channels for recording. As soon as I hit record, about 1 sec of lead is highlighted in the tracks that are armed, but then everything stops. No crashing, no errors. If I delete the tracks I can continue working on other things.
4. After exhausting everything I could, I installed Audition CS6 on the same HP laptop. Exactly the same issues with recording appear.
5. I installed Audition CS6 on another laptop, a IBM Lenovo, i5 4Gig RAM windows 64 bit Professional. Absolutely no issues and everything works fine. Problem is, the Lenovo is a work laptop otherwise I would just use that and forget the rest
I will check about the playback when I get back from the office. However if memory serves me right, I believe I was able to use EDIT mode and still playback WAV files. Will confirm that later tonight
thanks
Tony

Why does apple not care about it's customers? you can't contact itunes when you buy an app that doesn't work or doesn't live up it what is advertised

I'm very frustrated. I bought Text'ndrive2 and it doesn't work but there is no way to contact Itunes. You always have to go throught Apple. There are many apps that do not live up the their adversitment. why doesn't Apple care about their customers?

Apple tests every single app for basic functionality (does it start up?, does it do what the developer says it will do?). Additionally, each and every app is checked to insure that the app doesn't do bad things (no malware) or use private, unpublished APIs. If any of these requirements aren't met, the app gets rejected. That doesn't mean some apps aren't worth paying for but that's up to the marketplace to decide.

How do I talk to a real person? And does Verizon have the worst customer service of any business of any type?

This company is nearly impossible to communicate with! How can they continue to not address their inability to handle questions?

Customer service at 1-800-922-0204 or *611 from your phone. When you get to the phone tree select option 4 and say agent.

Does Verizon really care about the windows phones??

I recently bought the Nokia 928 and as a "tech-impaired" person I am really happy with it. This is my second smart phone and I find it much easier to navigate than my Motorola Droid 3. My co-worker (who is similarly impaired!) wanted to update to her first smart phone and had visited her local Verizon store to browse the various phones. All that was EVER mentioned to her or shown were various Razrs, the Samsung Galaxies, and of course I-phones. She saw the 928 demo phone there but it was never even offered as a choice so she didn't ask about it. When she saw my phone she asked my thoughts, and asked to "play" with it. I showed her some of the things she could do that I have found to be not difficult. Bottom line she decided she liked the ease of operation, knew she did NOT need Suri and thought the Samsung Galaxy S 4 had way too many features for what she would ever need. She went back to the store and they did not even have a 928 in stock. They did order her one, but she said that I knew way more about what the phone could do than anyone there. I told her to ask about the 25 dollar gift certificate available through the end of June that could be used for Microsoft apps, they knew NOTHING about that either. When I bought my phone I asked the store rep who was helping me (in a different town) and she was also unaware of it; but at least she found out and helped me set up a Microsoft account and got the certificate onto my phone. She laughed and admitted she really knew very little about the Windows phone set up. It really does seem that Verizon just doesn't care much about this platform and does not give their customers this choice since they virtually ignore that it even exists.

Thats why I normally do not get involved with writing on message boards, especially corporate boards, too many company employees write comments like that on behalf of their office…and yes, cellular service and home communications services are a little more that a “soda” and yes, I do expect loyalty to be a two way street….end of thread, unsubscribed from this farce….

Why does Adobe not care about its users?

I had tech support take over my computer but unwilling to help with adobe flash and reader because they are free. Keep in mind that I do have a trail CC, that I will not re-new. I waited for three hours, and when I asked if there was a cc similar that he could help me with all he said was no. I am in such despair.

If you need help wioth Flash Player and Acrobat Reader you should try the forums for them.
Flash Player:
Downloads: http://www.adobe.com/support/flashplayer/downloads.html
Install Forum: http://forums.adobe.com/community/flashplayer/installing_flashplayer
Using Forum: http://forums.adobe.com/community/flashplayer/using_flashplayer
Acrobat Reader:
Download: Adobe - Adobe Reader download - All versions
Forums: Acrobat Reader

I am NOT a Verizon Customer nor is my number a Verizon number. So why am I receiving automated spam for them saying "Verizon we care about you. Thank you. And have a nice day"??? Who do I contact to get them to stop? Most everywhere I've looked required m

I am NOT a Verizon Customer nor is my number a Verizon number. So why am I receiving automated spam for them saying "Verizon we care about you. Thank you. And have a nice day"??? Who do I contact to get them to stop? Most everywhere I've looked required me to be a Verizon Customer in order to contact them....Even calling the number back tells me to enter my number and then tells me I'm not a Verizon Customer. Dial 611. Then hangs up on me...

This is one of the drawbacks with cellular numbers. The device number at one time was used by a Verizon customer. They may have changed it or more than likely ported to the service you are on then either gave it up, or changed it. You as a customer then get it.
The only solution I can recommend is have your service change the number. However depending on who had it previously you may have more texts and spam calls. Or may get lucky and get none.
Good Luck

Does Verizon not have a live chat option for customer service? or a phone number? I'm having a heck of a time trying to find how I can contact them

Does Verizon not have a live chat option for customer service? or a phone number? I'm having a heck of a time trying to find how I can contact them

As taken directly from the VerizonWireless website.
(and I am not a chat or customer service agent, I just hang around here too much)
CHAT: Contact Us | Verizon Wireless
Customer Service
(800) 922-0204
or dial *611 from your mobile phone
View the *611 On-Screen App for Android Video
6 AM - 11 PM, Mon - Sun

I am trying to change the Apple ID on my I phone and my Wife's I phone. Is it possible to keep our contacts, calander, and photos by doing this? We do not care about our music or apps. Is this possible?

I am trying to change the Apple ID on my I phone and my Wife's I phone. Is it possible to keep our contacts, calander, and photos by doing this? We do not care about our music or apps. Is this possible?

Photos should be copied to the computer and synced back via iTunes. They are unrelated to the Apple ID unless you are using PhotoStream.
Depending on how the contacts are synced the the device, chaging the Apple ID may wipe them.
Why do you want to change the Apple ID? If it's an email address change, simply change the email associated with the Apple ID. Do NOT create a new Apple ID.

Why does Verizon not support Windows 8 for wi fi?

Why does Verizon not support Windows 8 for wi fi? Are they planning on supporting Windows 8?
Solved!
Go to Solution.

Verizon wi fi for hot spots does not work with Windows 8. For verification go to FAQs about Verizon Wi-Fi for FiOS Internet,
http://www.verizon.com/Support/Residential/Internet/fiosinternet/networking/setup/wi-fi/124650.htm , and click on How do I know if my laptop or netbook is compatible with Verizon Wi-Fi? . Verizon wireless home network does work well with Windows 8.
Since you can't even download the wi fi for hot spots software if you have Windows 8, I don't know how to use compatability mode to get around the problem,

The external GPS is used only for 911 but the device will not op without it...this causes great inconvenience for me, having to run that cable to a window in the trwo houses I use it..ids there a way to disable the GPS if I do not care about the 911 funct

the external GPS is used only for 911 but the device will not operate without it...this causes great inconvenience for me, having to run that cable to a window in the two houses I use it..is there a way to disable the GPS if I do not care about the 911 functionability..? this is the only downside I have with the network extender and it renders my device useless..

Nope, GPS is a Federal requirement for anything operating a cellular telephone signal. You don't ever plan to call 911 until you are in an emergency. I don't see that requirement changing any time soon.
If you are truly inconvenienced by the VZW network extender then perhaps you should disable you calling features in these areas and swap over to WiFi only. There are many services and apps out there that can route your phone services through internet service providers.

Does Verizon not care about customer service anymore?

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