Does Verizon price match Amazon?

Amazon is selling the THunderbolt and Charge for a penny each. 

Verizon is the 2nd largest cell phone company in the world, AT&T being the biggest. They don't need to price match with Amazon because Amazon is considered a 3rd party retailer. They're phones may cost only one penny but there is always a catch - like a more expensive data plan to go with it. Verizon claims there is no catch, which in turn, makes people want to buy their phones instead of dealing with signing up with Amazon, turning the Verizon contract off, getting the phone, signing a new contract...UGH it just gets too confusing. I buy a lot of things from Amazon but never a cell phone.

Similar Messages

  • Moto 360 Price Match.

    Hi I am interested in purchasing a Moto 360 Smart watch. The current Best Buy price is 299 and there is a promo to get 100 of the price of the watch if you also purchase an Android smartphone. Amazon currently has this watch priced at 219. Will Best Buy price match Amazon for the 219 price and provide the 100 dollar discount as long as I purchase the Android phone? Also is there any exclusion for the phone. Does it have to be a contract phone or can it also be a prepaid phone as long as it is Android?

    Hello doubledjp-
    I apologize, but we are not able to provide any details regarding upcoming pricing on products.  I would recommend watching the items as xl listed in his post.
    Thanks!
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Does Verizon plan to get price competitive with up and coming t-mobile?

    With all this competition from t-mobile, who has cheaper pre-pay plans for services, does verizon have any plans to make their service more affordable? I love the service and the coverage but hte bills are very high for my family. I know someone with a t-mobile phone, same brand as my android. They get talk, text and internet for about $20 less per line. I prefer Verizon for the coverage and customer service but the prices are tempting. Any news that V may get monetarily competitive?

    Verizon was never one to be in the competitive pricing market so it's doubtful.
    With that said, they did just come out with a new data plan on the share everything and there is speculation that could lead to changes in pricing for higher tiered data plans so we can only hope

  • Watch Dogs - $35.99 Amazon Price Match

    Will Best Buy honor this price match? And is it possible to combine this with my Gamers Club Unlocked 20% discount?

    Hi JonnyD108,
    It looks like Roxxell has most of the basics covered, but to clarify: Best Buy will match the price of most identical, in stock items that are shipped from and sold by Amazon itself. These items cannot be sold by third-party sellers, and your Gamers' Club Unlocked discount would not apply if a price match is requested. For more information, I'd encourage you to check our our Low Price Guarantee FAQ:
    BestBuy.com > Help Center > Low Price Guarantee
    http://bbyurl.us/LPGFAQ
    I hope this helps.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Amazon Price Match

    Hello,
    I'm trying to match the following Samsung soundbar. I followed the phone rep's instructions in copying the BBY Item Specs>UPC and pasting it into Amazon's search bar, which produces {removed per forum guidelines} There's only one item, sold by and fulfilled by Amazon, but they won't show the price unless you add it to your cart.
    Amazon states since they are selling at less than MSRP, they reserve the right to hide the price until added to cart (not a binding purchase), which obviously is a very common industry tactic. The BBY rep told me that she has no ability to add it to a cart and have an account to view the price, so am I basically being told BBY won't match a price because they're 1) Unable to make their own accounts to follow up a price check because of some ridiculous corporate firewall that prohibits all cookies and external site login abilities, or 2) Unwilling to make their own accounts to honor a price match?
    This seems like a really straightforward case. BBY is selling for $179.99 . Amazon is selling for $157.14. That'd be pretty lousy/lazy customer service to tell me BBY isn't willing to take simple steps to truly wow their customer base and add an item to a cart and have an account to view a price.
    I want to keep my money in the BBY family. Please advise.
    Thanks.

    Hello ciege77,
    Welcome to the forum. I'm always on the lookout for a good deal, and if my favorite store offers price matching, then I will definitely take advantage of it when the item I want to purchase qualifies. We are always happy to offer our loyal customers like you our price match guarantee, and I'm very sorry if the agent you spoke to made ordering your Samsung soundbar a frustrating experience. 
    There are some conditions that must be met in order to qualify for a price match, and it sounds like the Samsung soundbar you are trying to order meets those conditions, but there are a few more details I would like to discuss with you; therefore, I will be sending you a private message. To view your private messages, please make sure you are logged into the forum, and click on the envelope in the top right hand corner. 
    Thank you again for joining the forum, and keep an eye out for that message coming your way! 
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Does Apple Canada offer price match?

    Just wondering if apple Canada offers price match guarantees or anything like that? another retailer is offering $100 off the 21.5 inch 500 gig imac, but I hear the apple store offers on-site repairs in their stores!

    No idea. We're all users here, not Apple employees.
    Ask in the Apple Store!

  • Best Buy 100% Price Match Guarantee FAIL for Elite Plus member!!!

    So during the Black Friday weekend I purchased a Dyson vacuum at a store.  I understand that Best Buy does not match pricing DURING Black Friday weekend.  So on 12/15 Amazon had the vacuum on sale for $26 less than what I paid.  Again, this is not Black Friday weekend but the item was purchased over Black Friday weekend.  So I called in for Best Buy to match the price.  I spoke with someone who seemed like temp help.  It did not sound like she was in a call center and she didn't know much and seemed to be IM'n with someone to get answers.  After initially telling me they would not match the price because the item was purchased during Black Friday I explained that it was no longer Black Friday and Best Buy policy does not obsolve them from matching prices for the next 5-6 weeks (the return date is 1/15/2015) from all items purchased over Black Friday weekend.  If so, no one would buy during Black Friday.  She said she would submit the price match and I would get an email letting me know if it has been approved.  I was patient and waited 2 weeks and nothing.  I called back and was told that the price match department was swamped and to please be patient.  So I waited till today to call back for the return date is in 2 days and still no price match email.  I am now being told that Best Buy only matches their own pricing if not at the time of sale AND they only match the price that same day when they can confirm the price. (which makes sense)  I'm also being told my price match was never sent to the correct department so it has been sitting in case # purgatory for the past month.  Why is any of this my fault?!  I spend over $3500 per year, year after year and I'm supposed to get 'Elite' service.  I know more than the people I'm speaking with on the phone!  I called in with a legit lower price, waited patiently for Best Buy to match, have now spoken with 3 different reps, been told something different each time about the price match policy (every time they were wrong) and now I'm being told because it wasn't matched when they could confirm the price they won't match the price?!  What am I missing?!
    Total Price Match FAIL for Elite Plus member!!!  I can only image how people that aren't Elite are treated! :-)

    Dear iamkraz,
    Thank you for bringing us your business this holiday and for your continued loyalty to us as a My Best Buy Elite Plus customer. I am sorry if your recent experience has left you disappointed after the service you received. I would be happy to help clarify this for you.
    Per our Price Match Guarantee, “At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.” The only price match we would perform after the initial time of sale would be to a lower price in store or on BestBuy.com during your respective Return & Exchange period. You should have been provided with this as the reason for not receiving the price match when you were speaking with our support teams.
    My apologies for any confusion this caused. I would like to get some more details from you about the conversations you had so I may properly document this here at the corporate level for coaching and training. Please check your private messages by clicking on the envelope in the upper right-hand corner while you are logged into the forums.
    Regards,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy manager escorted me out of the store after refusing to price match

    Let me start by saying that I have never been escorted out of ANY retail store or business. It was appalling and embarassing and I left so angry that I might never return to Best Buy again. The store in question is: 
    SAN RAFAEL CA (Store 1021)
    700 Du Bois St
    San Rafael, CA 94901-3905
    Manager - Earl
    The Story:
    Yesterday, Fry's Electronics started an online/storewide sale on one of their LG LED HDTV's which I'm assuming was to clear out inventory. It was a great sale and I was hoping Best Buy would have one in stock because the nearest Fry's location was several cities away--while there were at least three or four Best Buy's on the way. And having used Best Buy's price matching system before, I was confident that everything would go well if I decided to drop by. 
    I walk in, immediately go to the TV department at the above mentioned Best Buy location and I asked one of the employee's to run the SKU number to see if he had one in stock. He had 1 left. I told him I'd take it and I also asked him if he would price match it to Fry's. He said no problem as long as I showed him the link or advertisement, step-by-step. So I took my phone out (also purchased at Best Buy...) and went through the Fry's website. All good. 
    He kept staring at his computer and after a while, said, "Sir... I can't give the TV away at that price ($349). It's too low--however, I can go down to $399 for you". I was a bit confused and eventually asked him why my price matching request all of a sudden became an auction or barter for pricing. He said something along the lines of "Well, it's case by case really, and under these circumstances and considering we only have one unit left, I cannot let it go for such a steep price cut". I was starting to get frustrated so instead of taking the conversation any further, I simply asked him if I could speak to his manager. He pointed towards the front of the store and told me to look for a guy named Earl. I actually asked him if he could just intercom the manager to come over to the TV department and he said "No, he's right in front over there". 
    So I walk over to the register area and of course, the manager is NOT there. So I asked one of the guys in front to grab Earl for me and a few minutes later he showed up. Now at this point, I wasn't looking to fight or argue with anyone. I know people who scream for the manager every time something trivial happens and I'm just not that type. I just wanted someone with authority to explain in better detail and I have never even talked to a Best Buy manager before. Earl came up to me and I introduced myself and shook his hand. 
    I started out by asking him about the Price Match policy and he immediately said "Yes, we price match but we don't do it for 1 day sales and stuff--you're the one talking about that TV right?" I explained that I had no idea whether or not that particular sale was for exactly a day but asked him why it mattered in the first place. I proceeded to tell him that it's not some kind of special "holiday" event and that it was probably just for clearing inventory purposes--which also explains why Best Buy only had ONE left.
    He paused for a second and said "Well, you know even if that were true, we couldn't price match it because technically it's not a local retailer... it only applies to brick and mortar stores that are within 25 miles from our location here and I know for a fact that the nearest Fry's is farther than 25 miles from here". I was a bit stumped at his response but eventually asked him whether or not that part of the policy was referring to independent, local businesses in the area that also sold similar items--and not referring to MEGA RETAILERS like Fry's that has an online shopping and ordering system (because Best Buy had no problems price matching to Amazon or Newegg in my experience). 
    I actually said "You would give me the TV if Fry's was 24 miles away, but somehow won't if it turned out to be 26? Do you see how strange that sounds?" He said that if I wanted I should look it up on the map to verify for sure. I looked and indeed it was 34 miles away. While I was looking, I also noticed that there were 2 Best Buy locations that were closer and within that "25 mile radius". So I asked again "Sir, you're not making much sense. There's no reason why THOSE Best Buy locations would price match but you won't. I REALLY don't think that the 25 mile radius rule was made for this kind of scenario...not to mention that the sale that I found was on Fry's website...".
    I could tell that he was getting frustrated at this point but seemed pretty stubborn. He asked me if I wanted a printed copy of their Price Matching guidelines. I said "Absolutely... go for it. I'd love to see what you're talking about". This guy took 3 steps towards the counter before turning around and said "You know what, I'm not going to do that for you--and as a matter of fact, I think it's time for you to leave". THIS made me furious--but I took a step back and asked him why? Sure, we were having a bit of an arguement over Price Matching but I wasn't yelling or screaming or causing any sort of public disturbance. There weren't even any customers nearby--the only people who might have overheard us was a few of the Geeksquad technicians since we were standing next to their booth. 
    I told him again, that I just wanted to know why he seemed so adamant about not price matching the TV set. He said that he tried explaining to me but that I wasn't "getting it" so it was time for me to leave. I said "You know what, all you keep doing is pulling excuses everytime I ask a question. What if I walked in here tonight and told you the sale was from Amazon or something? How is this different..?" 
    At this point he pointed to his employees as if they were security guards or something and they ESCORTED me out of the (removed per forum guidelines) store! Like I was a thief that just got caught stealing something! At this point I was mortified because now there WERE people who were looking and I had to do the walk of shame back to my car as if I were some second rate citizen. 
    As absolutely embarassing as that was--I still wanted to purchase the TV. So I called another store that was much farther away from me but I figured it would play into that 25 mile radius quib--not that it should matter:
    EMERYVILLE CA (Store 499)
    3700 Mandela Pkwy
    Oakland, CA 94608-3566
    Spoke to a very nice lady at their location and she checked to see if they had any in inventory. I was on hold for a while but she physically went around the store to see if they had one. Again, they had ONE. This time, it was an open-box unit. Because I didn't want to waste any more time, I immediately asked her if they would be willing to Price Match to Fry's. She said of course--and that so long as the sale was visible online and that I could show her, that would be no problem. She also said that if I decided to take advantage of Price Matching, I would not receive their open-box discount (the discounts don't "stack"). I said that's fine and asked her if she could do her best to hold it for me as I was on the way and slightly stuck in traffic.
    She spoke to the TV department folks and they said they would hold it no problem til the end of the night (it was already 7pm when I called). She took my name and number and I told her I would be there in about an hour. 
    Lo and behold I arrive and the TV is gone. I couldn't track down the girl who spoke to me over the phone, and the TV department guy that I spoke to said he had no knowledge of them holding any sort of TV for anyone (he wasn't lying--he really didn't seem to know). Awesome. 
    Best Buy - 2 / Me - 0 
    Thanks for the most horrific retail experience ever, Best Buy. You win. 

    They do not match online prices for Fry's under their new policy. Hence it would only be if there was a Fry's within 25 miles of the said store
    "The Details:
    At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.
    We match BestBuy.com prices on in-store purchases and in-store prices on BestBuy.com purchases.
    If we lower our price during the return and exchange period, we will match our lower price, upon request.
    Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.
    Our Price Match Guarantee does not cover:
    The online prices of retailers not listed.
    Contract mobile phones sold by any online retailer.
    Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.
    Competitors' service prices, Best Buy For Business transactions and BestBuy.com Clearance & More and Marketplace items.
    Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, deal of the day, daily deals, special hour sale event items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor."
    "What is considered a local retail competitor?
    A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) of your local Best Buy store. A local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) as either the billing address or the shipping address on record for the purchase."
    http://www.bestbuy.com/m/e/promotion.jsp?id=pcmcat296900050018

  • My frustrating story with Price Match and Contracts.

    So i'll break this down by trip to Best Buy and calls. Trip 1: Best Buy tells me I cant get a Contract and only can get Edge. Also say they cant Price Match. Call 1: I call the same store I was just in and was informed that they "Push for the Edge program but 2 year contracts are availabl. Trip 2: I return to the Best Buy and am instantly informed that I can get a contract but they will not price match. Online posting 1: I am informed that I can price match but only if its not an Online retailer. (This store is in the same plaza as the store im trying to price match with) so I have a green light to get the phones pricematched  Trip 3: I am told that You cannot get a new 2 year contract through Best Buy and can only do upgrades now.
    Call 2 (corporate number) I am told that I can only get Edge program again until I tell them that i was already informed that i did not need to get Edge. They then tell me They cant price match contracts until i tell them what i was told by the online rep. I was then told i needed to enter my info and they will store my complaint into the system so if i go back to the store i can get a new 2 year contract with price match with no problem. I asked 3 times to make sure i could do this before i went to the store.  Trip 3: I get to the store and they tell me there is nowhere they can look up this info that was stored into the computer and there is nothing they can do. I finallly convince them to call and they got the information. They then told me they could finally Price Match the nearby Target.... but not on a contract. Each of these trips was 30 miles away. 60 mile round trip. I drove 180 miles to be repeatedly lied to by Best Buy.Each person had a different story.
    They have offers online for 2 year contracts that get a $100 gift card. How can they offer a gift card to new members of Verizon if they cant start a new contract and can only do upgrades. Nowhere in the "Price match" details does it say they cannot do contracts. When i asked each person about this they quoted "You cannot match an online retailer." I NEVER tried to match an online retailer! I give up on Best Buy and I will be taking my business to Walmart from now on. This price match is all a lie and NOBODY in the company at any level was of any help during this. If only i could get reimbursed for my tank of gas I wasted. 

    Hello TOMINATOR,
    Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
    Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
    Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Any way to price match something online without going through the phone system shuffle?

    I ask because right now Amazon has the original Star Trek series 3 season boxset on Blu-Ray for $59.99 on sale. It's $135.99 on the BestBuy.com website.
    I already asked in store if they could order it from the website and then do some sort of match that way while ordering it. But apparently that isn't possible.
    The page for the product on Amazon is HERE: {removed per forum guidelines}
    As you can see the price is clearly marked $59.99 at the moment. 
    I just know what kind of a phone system menu dance I had to go through the one other time I tried getting something matched from an online price for something that wasn't available in store for pickup. It took no less than 5-6 reps, getting hung up on 3-4x and having to re-explain what I wanted multiple times to those multiple reps before it finally got processed.
    Anyway, any ideas on how to do this in an online form without requiring doing the phone system shuffle for 2 hours?

    Good morning CheapestGamer,
    Thank you for posting your question to the forum!
    As RealGeorgeW mentioned, you would need to call into 1-888-BestBuy (1-888-237-8289) to request a price match when a BestBuy.com order is involved.  Depending on the time of the day or year, there could possibly be a slightly longer than normal hold time when calling in; however, it should not take two hours to reach the correct department and make a price match request.  If it ever feels like you are having a difficult time while trying to request a price match, please feel free to post to the forum and we will see what we can do to help.
    Best Buy Low Price Guarantee
    I hope you have a great day.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Does Verizon ever provide a different model phone if the customer has basically had the same issues with 3 prior 'replacemet' (refurbished) phones?

    I have owned a Samsung Galaxy Stellar for the about the past year and a half, which is only my second smartphone. I am not a whiz at all this but I'll try to be coherent. I had problems with the Stellar  from the beginning: Very slow loading browser, problems with the cursor, etc. After about 6 months, the phone dropped, and no, I didn't throw it on the ground!
    I have insurance and it was still under warranty, so it was replaced, by Assurian, I believe. The replacement phone had the same problems, plus a whole lot more. During calls, the wifi, and/or Bluetooth options would appear, or the phone would suddenly go on mute. In addition, when I tried to access my voicemail, what I heard was my own voice and outgoing message, not the one from Verizon asking for the password. These problems were intermittent, which made the Verizon employees  dubious, but it's like the car that you take to the garage that suddenly works fine. Anyway, there were some other problems too, so I got a replacement phone again, which is the phone I currently have had for about 3 months. A few days ago it went from bad to worse. In fact it went Crazy!: Every call I make or receive is immediately dropped. Maybe after 5 or 6 tries, I can  complete a call, but rarely. When I do, the mute and speaker options spontaneously activate, at the same time!!  When I go into my voicemail, the messages are deleted in rapid fashion, one after the other, and I cannot get them back.   Or, as I said earlier, the Wifi/Bluetooth screens appear, and it's difficult to punch in any numbers as I have to hit the back arrow many times. Strangely, the phone makes odd sounds: It buzzes or makes this odd chiming sound! If I didn't know better, I would think that I have finally lost my mind! I could go on but you have the gist.  The phone is simply not workable. I  phoned tech support, and she was very nice. After an hour on the phone, it worked ok, until the following day. She didn't do a factory reset, but she had me take the sim card and battery out. She did things on her end, which unfortunately I don't recall, but the phone worked ok until the following day, when it went crazy again.
    I took it to the corporate Verizon store where I live, The guy said "It's a lousy phone, a cheap, bottom of the line phone." By the way, throughout this time, I had had about 6 hours with tech support, between this phone and the last one.
    THIS IS MY QUESTION: I asked him if I could have a totally different phone, since this model is clearly defective. He said no, but they could send me another replacement. He told me to call trech support  while I was there in the store and ask them, because they don't do repairs at the store. The tech on the phone  told me the issue is with my Gmail account! That there is a virus on some phones and each time I get a replacement phone, because I have kept the same Gmail account, the virus keeps getting 'transferred', for lack of a better word, to the next phone. I was totally incredulous. Virus? She said, "Well, I use the  term loosely, but it's just a weird glitch.When you get a replacement phone, bring it back and we'll save and upload all your data, and set  you up with a new email account." I was confused and annoyed, as I had never heard of this, and felt I was getting the runaround. I asked her if they could give me a different phone (free of charge) and of course the answer was no. By the way, I should mention that the Stellar is no longer made. These are my options, according to the 3 different Verizon employees I spoke with: I am eliblele for the early upgrade which they call the Edge. From what I understand, it's the full retail price paid out over 2 years, with a partial payment made at time of purchase. One person told me that after 24 months, they would accept what I paid as payment in full? Sounds too generous. Option 2 is $50 of a new phone, and option 3 is to buy a new phone at a Verizon store that is having an android sale. So, I acquiesced to getting another replacement which I will keep until I buy a new totally different phone. My impression is that it's not like buying a bad toaster. They don't refund your money and let you get whatever you want for the same price! My question is this: Does Verizon ever just replace a phone that has had problems, with a totally different model? I have made as much of a stink as I can muster towards that end, but I am wondering if anyone out there has actually been able to pull that off?
    Thank you for any feedback ,comments or stories!

        amysue, We defintely want you to have a reliable and working phone. Our apologies that you have had issues with the current model, the Galaxy Stellar. After reviewing information about the overall function of the phone, it does not appear that Samsung has recalled the device or stated that all Stellar devices are defective, with that being said, the warranty would still only cover the same make and model. The only time a completely different phone is sent out is if the manufacturer deems the entire make and model overall faulty. It is common to have a few glitches and a master/factory reset, in addition to all other troubleshooting, will help resolve these issues. The Stellar is no longer made because there have been several Samsung galalxy devices launched, and this is common with any device manufacturer. Our recommendation is to take advantage of EDGE, if you are seeking a new device with low monthly payments. This gives you the chance to explore different device options without having a contract and you can EDGE up to a new device once meeting certain requirements. We hope to resolve your concerns here or by calling customer support.
    sheritah_vzw
    Follow us on Twitter
    @VZWSupport

  • Best Buy Price Matching Fiasco

    I wanted to let you know of the horrendous customer service I have just recently experienced trying to get a video game price matched. It should be a rather simple thing to take care of, and yet Best Buy wasted about two hours of my time today.
    Today I drove to your West LA Best Buy location to pick up a copy of NBA 2K15 for Xbox One. Since Walmart is running a sale on this exact item for $29.96, I brought the printout to the store. I show it to the salesperson, they go back and talk to other people, then she comes back and says "I'm sorry, this is out of stock at Walmart so we cannot price match it." I told her I just looked recently and it was in stock, and I asked her if she checked both online and in-store options and she said "yes, it's out of stock both in-store and online." As my phone did not have good reception in the store, I could not verify for myself.
    As I was back in the car driving, when I had better service so I pulled up the Walmart site on my phone and navigated to the listing. While their site said you cannot order through Walmart's mobile site, you can through the normal Walmart.com site. As soon as I brought up the regular non-mobile page, there the game was, in stock. The Best Buy representative must have either straight up lied to me, or checked on a phone and didn't really investigate it. In any case she did lie to me regardless, since I asked her if she checked if it was in-stock in-store and she said yes. This is completely unacceptable, and it was a waste of my time, gas, and patience. On a side note, this is not the first issue I have had recently with this Best Buy location.
    My issues didn’t stop there. I then had to resort to calling the Best Buy hotline to try and price match. The representative was very nice, checked the item on Walmart’s website, saw it was in stock, and was trying to get the price match to go through, but was having issues. I was on the phone for almost 30 minutes, still waiting for her to put it through, and then it got disconnected. When I called back and got a representative, she too was very nice, and apologized for me getting dropped, saying that other customers have had issues today as well with getting dropped. She said she saw that the last rep was trying to price match the game. She goes and looks up the game on Walmart’s site, and she says she can’t price match because the item is not in stock. I tell her it was when I spoke to the last rep, it was in stock, and I was just calling back to complete it. I’m already 15 minutes into this new call now. I ask to speak to a supervisor. I wait, and wait. About 15 minutes later, she gets a hold of a supervisor who she is speaking with over chat, and the supervisor gives her permission to put the price match through. This ends up taking quite a while longer, supposedly due to new systems being implemented. All in all, that second call ended up taking just under 50 minutes. So on the phone today, Best Buy wasted an hour and 20 minutes of my time. Then you add another 30 minutes or so for the drive to and from the West LA Best Buy store.
    This whole situation today is completely unacceptable, and really isn’t a good reflection of the customer service Best Buy gives. This is even more troubling considering I am a loyal Elite member. Best Buy makes it seem like they value their customers, especially their Elite and Elite Plus members, but with the recent customer service issues I have experienced, it seems that isn’t the case.
    I would very much like to know what will be done so that the West LA store has representatives who know what they are doing, and also what Best Buy will do for me for the frustration they have caused and the time they have wasted.
    Thank you very much for your time and understanding in the matter.

    John-BBY wrote:
    Hello FlyBri,
    Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products and still have the benefits of purchasing through us. I was delighted to read that you were successful at taking advantage of it, though I regret that you had to invest such persistence in achieving your goal.
    In truth, our stores will price match their local brick-and-mortar competitors on the condition that our requirements are met (i.e., the competitor must be in stock). Our store representative rightly informed you that we could not match our competitor's price if they had verified that their local store was out of stock. That being said, and as I previously mentioned, I was happy to read that your perseverance was rewarded via BestBuy.com.
    I'm very grateful that you wrote to us about your experience and for your feedback.
    Sincerely,
    Hi John,
    I appreciate the response, but  I believe you unfortunately misunderstood the situation and what had happened.  The Best Buy reps at the store DID NOT correctly verify that the item was out of stock. 
    A local Walmart store did have it in stock, as did ordering it through Wallmart.com.  The representatives checked on a cell phone, which goes to Walmart's "mobile.walmart.com" website.  The item was not available for sale through that specific mobile version of the site, but it does say that it is available on their main Walmart.com site.  In addition, when on the main site, a check of the stock of a local Walmart store showed that there were copies available.  So obviously the Best Buy representatives did not rightly inform me because they did not check the way they should have. 
    I also believe you are mistaken regarding the Best Buy Price Match Guarantee.  Even if a local Walmart store was out of stock, if the Walmart.com website does have stock of the same item I am trying to purchase from Best Buy, Best Buy must price match it.  To quote a portion of Best Buy's Price Match Guarantee language from the BestBuy.com website, "At the time of sale, we price match all local retail competitors (including their online prices).  It says nothing about the stock having to specifically be in the local stores only.  It's a moot point though, as at the time there was stock in a local store.
    So the Best Buy reps at the West LA store did not do their job properly as you mistakenly thought they did.  And because of this, I had to waste valuable time and energy to get a simple pricematch done.  The problem is that this is not the only incident I have had to deal with in the last few months (and the second I have had to deal with in that specific location), and is especially disconcerting for being an Elite member as well. I am hoping the employees at that location can be better trained, in addition to taking care of the software issues plaguing the phone reps, so thtat they can put through a simple price match quickly, without it taking an hour and a half.

  • Best buy won't price match my ps4 destiny bundle after It went down 349.99

    Hello how are you doing? I recently bought an item from you guys, my order number is {removed per forum guidelines}. Specifically I am referring to sku:6731019. Within a few days after I purchased the item and most certainly within the return/exchange period the price was reduced by $50.00. Today December 26th 2014 I called customer service regarding price matching this so that I could be given the $50.00 difference but instead I was told that due to that fact that the best buy website is showing that it is not available as per the price match policy I won't be able to get the priced matched. Please keep in mind I am not asking you guys to honor a competitor's price on an out of stock item, I am just asking that you guys honor your OWN price which changed less than a week after my purchase. Although your policy may be written in black and white, life isn't and I am asking that you guys to review my case in isolation and honor the price. I can't help but wonder if you guys purposely altered the page so that it won't even show a price and just show that it is no longer available. Actually what does that mean? Will it be available again in the near future or you no longer carry the item?  And if it will become available again why wouldn't a simple out of stock label suffice until stock is replenished? I am in no way saying that I know anything about your Web design practices but I think my question is a fair one. Today I spent over an hour on the phone with customer service reps who told me that they can't do anything to resolve my issue as a customer and i also spoke with a supervisor named Kyle who insisted that that was the bottom line and he just can't help me and there was absolutely no one above him I could speak to regarding my case. Apparently he is the CEO. I am hoping however that this email will not go unanswered and I will get my issue resolved based on the simple fact that there is a record that I bought the item at one price from you guys and it went down fifty dollars less within the return period. The fact that I didn't call 10 seconds after you lowered the price and before people flocked to it causing it to sell out quickly shouldn't play a role in your decision. You guys need to make this right. You blocked the website from showing it right now but it is all over the Internet that it was 349.99 and if you Google destiny bundle best buy you see the 349.99 price in the preview of the result.

    Hello noreik,
    I was disappointed to read that we weren't able to honor the price match request you made. Please know that I apologize for having disappointed you.
    In looking into your concern, I note that your request was made after the product's sale price had expired and the product was no longer available. Per the terms of our Price Match Guarantee, products eligible for price match must be currently in stock and the sale price in effect. Given these requirements were not met, we would not be able to offer you the price match. I regret that I do not have better news.
    Thank you for writing to us with your concerns.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Re: Do not use coupon if you want to price match later! Policy is VERY MISLEADING

    I'm glad to hear your issue got resolved...
    I used a 10% coupon too, the day before it expired on 11/15 on a $2,499 TV.thinking that if price went down, I'm covered by the price match guarantee...
    I bought the TV online because the store will not accept it.  3 store managers (I went to 3 different locations to verify that I really can't use the coupon in the store), assured me that if price went down, BB would price match.  All of them also said that it will only be price matched against the amount I paid, not the original price.  Hence, $2,499 less 10% = $2,159.  A week later, the price went down to $1,999. 
    I went to the store and asked for a price match...after waiting for about 30 minutes, customer service said they cannot do it because it was purchased online...I had to call the 800 number.  After another 1 hour or so on the phone, with a combination of "let me verify your purchase, let me put you on hold, I apologize for the hold etc.", I was given a case number and was told that at least $160 would be credited back to my account, and that it would take 24 hours for the credit to show up.
    Lo and behold, it's has been a week now and no credit.  I called the 800 number again last night and was told that the claim was denied because I used a coupon.  It's BB policy...
    Really?  I thought when it said "it does not cover coupon offers"  it meant that it does not cover the value of the coupon, so that one would not double dip.  I told her what the managers told me and she apologized for the "misinformation" but could not do anything about it.  It's BB policy.
    So now, I will go back to the store and speak to the manager and bring up this issue. 

    Hello remybelle-
    I apologize for that lateness of this response; we are currently backlogged on posts and trying to get caught up as quickly as we can.  I can certainly appreciate wanting to get the best deal you can for this TV as it was an large investment and I’m sorry to hear that you were turned down for that price match.
    I’ve checked in on this to make sure and the 10% off movers coupons are not able to be used along with a price match per our Price Match Guarantee here.  I absolutely apologize for any misinformation that our stores gave you regarding being able to obtain a price match.  I will be documenting this feedback as we want to make sure that our stores are providing the correct information around these coupons to our customers to prevent situations exactly like this.
    Thank you for bringing this to our attention.
    Sincerely,
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • How does mix and match works in ECC6.0?

    How does mix and match works in ECC 6.0?
    Can some shared on this topic?
    Thanks in advance

    It;s a term used in Retail for combination of sales item eg buy 3 get 1 any other  @ xx price.

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