Does Verizon take advantage of Seniors?

Question

This is the second time I have attempted to contact you and your store with no response. Te time to refund and cancel the phone is running out without a response from Verizon. What must I do, go to social media or file a small claims case.
On 2/5/15 I was at your store in N. Canton (330 966 5423.  I was there to have my iPhone transferred to my friend Marie, a 78 year old not able to afford an I phone and not well informed about cell phones. We had to wait over an hour and a half for service. We we finally approached about 7:15 pm. There was only one salesperson in the store.
The phone was transferred but the associate could not fully transfer contacts to the iPhone and the store was closing and other customers were waiting. Marie was told to come back tomorrow to finish the information transfer. She went back the next day and the manager told her to take another phone because hers would not iMessage and he would give her a new iPhone for hers. What he actually did is have he sell the iPhone 4s for $10.00; (I was offered $150 for the phone by Verison when I bought my iPhone 6); sign her up for another 2 years  take her phone and tell he it is an I phone.
  On Saturday 2/14/15 she went to the store to get i messaging working an was told then that this is not an iPhone and will not iMessage. This is the first time she was made aware that she was not given an iPhone. I then told her to go back and get the iPhone back, they had lied to her about the plan the android, and basically stole the 4s iphone.
    She went back to the store to cancel the phone and the contract on
2/15/2015 and was told she could not get back the I phone but they would program her old phone and cancel her current contract for $30.00. I called the manager the next day and told him that I thought what he did was not legitimate, taking advantage of by lying to an unsuspecting elderly woman. and telling her the phone did not work and saint the new phone was free. It is not free! He said he would find a new I phone or return my 4s to her and switch it back to her original contract. This was at 10:30 am, he said he would call me back within a couple of hours with the solution. He never called. At 3pm I called back and asked to spell to him and was told he was gone for the day. I do not believe that he acted in Mrs. Jones best interest or in the best interest of Verison. I do believe that professional customer serves is the best road to success for any company. If employees are only seeking the highest comission on every sale, while taking advantage of a customers ignorance then eventually Version' s  business will suffer. I would be happy to discuss this in more detail by phone or email as Marie does not fully understand what was done to her.
  I gave her my iPhone because it is the easiest phone for her to use and most of her friends and family have iPhones so her friends and family can better explain to her how it works and how to best use it.
  I ask you this simple question. Would you want your mother treated in this way by your company or any other. As a subscriber myself and business owner I hope not.
  Please help Marie and do what you can to prevent this from happening
to other unsuspecting innocent victims.
Sincerely;  a ****** off consumer and friend of our seniors

Answer 1

shooternz wrote:
What if they are not the same?
I'm not sure what happens if they're not the same.  I think one of the guys in the Hardware section actually did test it.  Perhaps it was Bill.  But I don't remember the results.  I just remember that multiple identical GPUs were tested and Pr/AME scaled accordingly.
All of us with new Mac Pros are also taking advantage of dual GPUs (with OpenCL) as we have no choice in the matter.