Does your iPod have the dreaded apple logo/sad face problem? Here's help!

Hi, I'm Stan, and I've found some useful tips in solving this problem.
This mini-guide is based on what I've found on my old clickwheel 20GB, B&W iPod (actually my bro's. My own video pod works great).
Description of what I call the, "apple logo/sad face" problem:
When I press any button, the apple logo appears, then after a few impatient seconds, the sad face appears, showing "www.apple.com/support/ipod/" at the bottom. Apparently, many ppl have this problem.
iPod commands:
Hold down the following buttons for the following commands:
MENU + Select=Resets the iPod. This "exits" your iPod out of whatever mode, bringing up the apple logo, hopefully but most unlikely fixing your iPod.
|<< + Select= the secret diagnostic mode. You'll see: apple logo, then backwards apple logo for a split second (backlight will light up), then you'll see "IRAMPASS. HITPLAY CONTINUE". NOTE: '|<<' is known as the 'reverse' button. aka the 'rewind' or 'previous' button. it's the left button of the iPod. I got confused by the word, 'reverse' b4.
|| + Select= Disk Mode. You'll see a √, should say "OK to disconnect" and you'll see the battery icon and your battery life remaining. NOTE: '>||' is known as the 'play/pause' button. it's the bottom button.
Now then, now that we have that cleared, you're still wondering why your pod ain't going into either disk mode or diagnostic mode. Here's probably why:
My old, clickwheel 20GB pod can infact reset, disk mode, and diagnostic mode. According to Apple, you must reset your pod, then hold down the two buttons for whichever mode you want. I did this, and had no luck. For all you stumped fellows, try skipping the first step. In other words, when your pod is off, hold down |<< and Select without resetting. Same goes for disk mode.
Here's what my pod does, and what your pod may or may not do:
-Takes a really long time to go into disk mode, yet it's still possible.
-when attempting to connect to computer while in disk mode, it shows the normal "do not disconnect" screen, then reverts to the sad face.
-the HDD SCAN and HDD R/W SCAN don't work in diagnostic mode (Maybe they actually do, but I ain't waiting any longer).
-I've concluded that if you hear the whrring sound (sounds like the hard drive disk is struggling to spin properly, very quiet, must put pod close to your ear to hear it), your pod is "stuck" and won't do anything.
This mini-guide isn't a solution, but merely all of Apple's feeble advice put into words that iPod noobs can understand. So next time you read something like "try putting your iPod into disk mode, connect it, and hope it shows up in Disk Utility.". you'll be saying "it's not showing up!!" instead of "the sad face won't let me put it into disk mode!!"
hope this helps. Let's all do what we can to stop this problem.
peace

See if these help.
iPod shows only an Apple logo and doesn't start up.
Only the Apple logo appears when turned on.

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Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
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B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;D12 26 48 59 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with "Model Identifier." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

I have a new iPod Touch and one apple ID. I want to use My laptop aswell as my desktop computer for the one ipod, using the same apple ID. I have music on both computers and want to merge the two without losing any music or apps. How do I do this?

I have a new iPod Touch and one apple ID. I want to use My laptop aswell as my desktop computer for the one ipod, using the same apple ID. I have music on both computers and want to merge the two without losing any music or apps. How do I do this?
My iPod has music and apps from my apple ID that I downloaded to my iPod via iCloud and some apps that I got free from the store, straight onto my iPod, but my laptop has some music on it aswell, separate from my other library. I want to put the music from my laptop into my iTunes library which I want to use on both computers. Is it possible to do this?
Thanks.

- You can only sync an iPod to one iTunes library/computer. You can however, manually manage music and videos among different libraries.
Go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions.
- If y wnat to switch syncing libraries/computer see:
go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
If all the synced media like music is in the iTunes library of the second computer it is very easy.

HT4759 I have an iMac, iMac, 10,1 10.8. I would like to have iCloud downloaded to my computer. Does my computer have the system requirement necessary. I use iCal on my Apple Notebook and Iphone 4S. Thank you!

I have an iMac, iMac, 10,1 10.8. I would like to have iCloud downloaded to my computer. Does my computer have the system requirement necessary. I use iCal on my Apple Notebook and Iphone 4S and want it to my Mac Desktop to sinc with all my Apple Products. Thank you!

The minimum requirement for iCloud is Lion 10.7.5 (Mavericks preferred): the iCloud Preference Pane does not appear on earlier systems - the MobileMe pane appears on Lion and earlier but is now non-functional - you cannot now open or access a MobileMe account.
To make use of iCloud you will have to upgrade your Mac to Lion or Mavericks, provided it meets the requirements.
The requirements for Lion are:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Lion is available in the Online Apple Store ($19.99). Mountain Lion (10.8.x) is also available there at the same price (though it's reported to have been removed from sale in some countries so may well cease to be available generally) but there seems little point as the system requirements are the same for Mavericks (10.9.x) - which is free - unless you need to run specific software which will run on Mountain Lion only.
The requirements for Mountain Lion and Mavericks are:
OS X v10.6.8 or later
2GB of memory
8GB of available space
and the supported models are:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
Xserve (Early 2009)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
It is available from the Mac App Store (in Applications).
You should be aware that PPC programs (such as AppleWorks) will not run on Lion or above; and some other applications may not be compatible - there is a useful compatibility checklist at http://roaringapps.com/apps:table

What do I do when my ipod shows me the white apple logo but doesn't start?

what do I do when my ipod shows me the white apple logo but dosent start? by the way it ran out of battery but when I plug it in this happens.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Does anyone know if with iweb I can have the shopping cart logo and capability or people to purchase my product threw my web site?

Does anyone know if with iweb I can have the shopping cart logo? I would like the web site to have the capability for people to purchase threw my site. Thank you inadvance for any help.

You can easily add paypal to your site. Check out this video tutorial for how to add a paypal shoping cart to your site;
http://www.youtube.com/watch?v=LnxvWsmujrA&feature=plcp

HT201412 Iphone 4s is frozen on the black apple logo screen. have tried to hard power off but it will not turn on. Have connected to computer but device it is not recognizing the device so can't do an itunes update. any suggestions?

My phone is frozen and I can not get it to "Wake up"
Stuck on the black apple logo screen. And my computer and itunes are not responding when I plug it in.
Any ideas?

try doing a restart / reset first
http://support.apple.com/kb/ht1430
if this doesn't work
You can try the step here in this link.
http://support.apple.com/kb/ht1808
when you're stuck on the apple logo, the operating iOS doesn't load so itunes could not detect the device

I am reinstalling Itunes on PC win 7 and have the message: "Apple mobile device failed to start verify that you have sufficient privileges to start system services" what does this mean and how do I check? I am already logged on as administrator.

I am re-installing itunes on a PC Win 7 and have the message: "apple mobile device failed to start verify that you have sufficient privilegesto start system services" what does this mean? how do I check and rectify? I am already logged onto the PC as administrator

I am having this same problem. I took Kappy advice on restarting the Apple Mobile Device Service, however that did not work. I got this message in a pop up window that came up immediately.
Windows could not start the Apple Mobil Device Service on local computer.
Error 1053 The service did not respond to the start or control request in a timely fashion.
I have already uninstalled itunes, all the related programs and I cannot reinstall, this Apple Mobil Device message stops the install.
Can anyone please help?

I have an Acrobat 9 pro that I want to reinstall on acomputer that was reformated. the serial No. I have does not work. I spoke to your support on the phone and was told to contact you. HELP ! Thanks Beni

I have an Acrobat 9 pro that I want to reinstall on acomputer that was reformated.
the serial No. I have : [removed by moderator] does not work.
I spoke to your support on the phone and was told to contact you.
HELP !
Thanks
Beni

b. sagi
Please do not share your serial number on public forums.
Also confirm you are using correct serial number, Adobe serial numbers contain 24 digits.
Once you have located the correct serial number, refer below links
Error "Invalid serial number" | Acrobat 9 | CS4
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error

Why does my ipod have on the screen the itunes symbol and the cord and an arrow pointing to the itunes symbol? I can't get it to do anything.

Why does my ipod have on its screen the itunes symbol and the cord with an arrow pointing to the itunes symbol. I can't do anything with my ipod now!

Plug it into iTunes. If that does not work hold the power and home button untill the screen turns off then let go of the power button but KEEP holding the home button... this should bypass the connect to iTunes screen. Hope it helps.

HT204053 what if i have two ipods withe the same apple id? how do i find one but not the other?

what if i have two ipods with the same apple id? how do i find on that is missing?

If connected to the internet and yu turned FindMyiPd one, both will show up in FindMyiPhone
http://support.apple.com/kb/PH2580

Does your iPod have the dreaded apple logo/sad face problem? Here's help!

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