Doesn't play songs, "itunes is not configured for use with mac-formatted"??

Hi, new ipod shuffle. Seems to charge fine, all indicator lights function as expected. Everything looks fine in itunes. But it doesn't play songs. I have the most recent versions of itunes and the ipod software. Re-set, updated, and restored, nothing works. Even restored using the restore utility. Re-started computer. Checked for volume control. Won't play songs. Tried different file types. Songs play fine from itunes library and from the device's library within itunes. Tried different headphones. Hooked it up to computer speakers. Turning volume all the way up on device and speakers, heard some very faint rhythmic static, so my guess is the jack socket (or whatever you call it) is just messed up, but it seems weird that it can transfer power and data to the device but doesn't work for sound...
The only other issues that have come up is that the drive disappears in explorer once it syncs with itunes. Other people who've noticed this seem to have completely different problems so I don't think it's related.
Also, I have MacDrive on my computer. And when it starts up with the ipod plugged in, MacDrive offers the message "Itunes is not configured for use with Mac-formatted ipods." It offers to automatically reconfigure itunes so it can read mac-formatted ipods. Since I've restored the device, I don't see why formatting should be an issue so I say "no."
Should I try letting macdrive do its format thing? Should I try formatting the ipod disk on the My Computer menu? Or should I just email apple and tell them the jack's busted?
Thanks for any thoughts!

Well, I have had my iPod for about 3 years, it is a 4th generation non-video 40 GB. One day it just stopped working, and now it does not play any songs. when I turn it on it makes this odd whirring sounds that computers make when they try really hard to do something. I cannot charge it, and it is not recognized by iTunes. Also when I turn it on, I get the apple.com/ipod/support (or whatever it is) screen. Needless to say, my warranty is expired, and so I cannot do anything for it except get a new battery, or buy a new one. Is there any way to fix this problem, or anyone out there who is experiencing the same thing?
I'm having the exact same problem with my wife's iPod. However it will play about 3 seconds of a song and go onto the next song.
If there is anyone out there that can help please do!
Windows XP

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Doesn't play songs, "itunes is not configured for use with mac-formatted"??

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